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Palladium Resorts Contact Information 

(Note: based on a suggestion from the resort we are posting email addresses in most cases without names)

If the “mail to” links are not working for you, copy and paste the address into your address bar.

Web Site: Palladium Hotel Group

Call Center Contacts for Bookings or Cancellations


Grand Palladium  Cancun / Costa Mujeres Complex

Grand Palladium Costa Mujeres Resort & Spa
Vialidad Paseo Mujeres, 77400 Cancun, Quintana Roo, Mexico

Resort Phone Number : +529988685200

Reservations :

GPCM Front Office Manager : (room requests)

TRS Coral Front Office Manager : (room requests)

Hospitality Manager :

Guest Services :

Smile Services :

Animation :

Grand Palladium Resort & Spa, Riviera Maya Complex

Phone:(US and Canada dial 011+) 52-98-48-772-100
Toll Free USA : 888-237-1226,  Toll Free Canada : 866-685-8524,  From Dominican Republic : 809-784-8407.
From Mexico: 01-800-681-9363
From Spain: 902-42-42-62
Fax:(US and Canada dial 011+) 52-98-48-772-105
Address: Carretera Chetumal-Puerto Juarez
Km. 256-100 Municipio del Solidaridad-Quintana Roo, CP 77710, PO 122, Mexico

Reservations Call Center (on site)

Phone: (US and Canada dial 011) +52 984-877-2100 Ext.# 8113

Resort General Manager/Director General Complejo

Antonio Parrado Rodríguez

Directive Team – Colonial/Kantenah /Whitesand


Front Desk

Colonial, Kantenah & White Sand

Room Division Manager(s)

Food & Beverage Manager(s) (for food allergies)

Guest Services Manager (Special requests)   Extra Amenities

Assistant Public Relations

Hospitality Manager

Smile Services

Social Media Manager


Toll Free Number (From USA and Canada)  1-800-246-3461

Quality Manager

Best Price Guarantee Manager

Groups Coordinator

Wedding Coordinator

Travel Club Manager

Zentropia Spa

Tel: 984-877 21 00 ext. 8650

Music Manager

Photo Shop Riviera Maya

Quality and Environmental Activities

Marian Revuelta ~


TRS  Yucatan Hotel

TRS Yucatan Phone: (US and Canada dial 011) +52 984-877-2100 EXT.# 8601

Directive Team

Ivan Gonzalez:
Alejandro Martin:

Rooms Division

Front Desk Managers

Food & Beverage Managers

TRS Yucatan Butler Services Coordinator

PLEASE NOTE : Please contact the e- butler (Cynthia) no less than a week, preferably 2-3 weeks as other benefits may be offered depending on special occasions, repetitive guest, etc. Cynthia also pre books Chic Cabaret and assists with booking dinner reservations the Friday prior to your arrival. She receives a very high number of emails each day and requires time to process everyone’s request(s). Your patience and understanding is appreciated !

Grand Palladium Punta Cana Complex

Chief Operations America

  • Felipe Martínez Verde
  • Assistant – Josinho Caneiro Rey

Director & General Manager – Grand Palladium Punta Cana Resort & Spa

  • Luis Fraguas Moure

Resident Manager – GP Bavaro & GP Punta Cana

  • Banesa Burque

Resident Manager – GP Palace & The Royal Suites Turquesa

  • Leandro Tajer


Grand Palladium Bavaro Resort & Spa

Avda. Francia s/n, Playas de Bavaro Higuey, Punta Cana – República Dominicana

Phone:+1( 809) 221 – 8149  Fax: 1 (809) 221 – 8150

Room Division Manager

Front Desk Manager

Guest Services Manager

Travel Club Manager

Grand Palladium Palace Resort Spa & Casino

Phone: 1 (809) 221 – 0719 Fax: 1 (809) 221 – 0819

Room Division Manager

Front Desk Manager

Guest Services Manager


Grand Palladium Punta Cana Resort & Spa

Phone: 1 (809) 221 – 0719 Fax: 1 (809) 221 – 3832

Room Division Manager

Front Desk Manager

Guest Services Manager

TRS Trquesa Hotel (The Royal Suites Turquesa)

Phone: 1(809) 221—8149 ( Fax: 1 (809) 221 – 0819

Room Division  Manager

Accommodation Assistant Manager 

Front Desk Manager

Butler Service

Wedding Coordinator

Toll Free Number (From USA and Canada)  1-800-491-1431

Community Manager

  • Yndhira M Eloy

Social Media Manager

Smile Services

Animation & Activities Director

Zentropia Spa

Tel: +(809) 221 81 49 ext. 2853

Fax: +(809) 221 81 49 ext. 2853

Grand Palladium Puerto Vallarta 

Carretera Punta de Mita Km. 11.5
Municipio de Bahia de Banderas, Nayarit
Mexico, CP63734

Phone:+52 3292 269900


General Manager

Jose Morgan

Assistant Manager

Daniel Diaz


Patricia Rodriguez

Front Desk


Reservation / Room Requests

Palladium Hotel Group Reservations Dept.

Guest Services

Food & Beverage Manager

Wedding Coordinator

Toll Free Number (From USA and Canada)  1-800-278-8738

Smile Services

Social Media Manager

Zentropia Spa

Animation & Activities Director

Diego Cadenas Ramon



Grand Palladium Jamaica Complex

Lucea – Montego Bay – Jamaica

Phone:+876 619 0000

General Manager
Enrico Pezzoli

Accommodations Director 

Assistant Accommodations Director

Food & Bev Director

Front Office Manager

Assistant Front Office Manager P Jamaica

Assistant Front Office Manager P Lady Hamilton

Guest Relations Manager

Assistant Guest Relations Manager

Amenities Jamaica amenities

Groups Coordinator

Wedding Coordinator

Toll Free Number (From USA and Canada)  1-888-442-3127

Smile Services

Animation & Activities Manager (POP)

Social Media Manager

Grand Palladium Imbassai, Brazil

Rodovia BA 099, km 65, Linha Verde, Condominio Reserva Imbassaí, CEP: 48280-000, Brasil

Phone:+55 71 3642-7272

Email :

General Manager

Jesus Zalvidea

Assistant Director- Accommodations

Guest Services

Front Desk / Room Request

Social Media


Grand Palladium Palace Ibiza

Grand Palladium Palace Ibiza Resort & Spa
Avda. de Bartolomé Rosello 18, 07800 Ibiza(Baleares) SPAIN
Tel: + 34 971313811


Social Media Manager

Social Media Manager

Hospitality Manager

Hospitality Manager

General Manager

General Manager

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