When sending a room request please note that it is a request not a guarantee. We suggest booking the room category you want so you will not be disappointed. When making a request it is also suggested that you list them in order of importance, for example: high floor, king bed, quiet location etc. Please include your booking number, tour operator, names on your reservation and dates of your stay.

If you are a returning guest mention the number of times you have stayed at a Palladium Resort.( include previous confirmation numbers and corresponding resorts if possible) The resorts try their best to accommodate requests based on availability at the time of your stay.

Suggested Room Request Format

  1. First and last name(s) on the reservation
  2. Tour operator/Palladium Hotel group booking number
  3. Arrival and departure dates
  4. Section and room type you have booked (ie: Colonial,Deluxe Room)
  5. If you are returning guest, number of visits
  6. Your request(s)

Rooms are assigned 1 day prior to your arrival. Send only 1 request no sooner than 7 days prior to your arrival. Upon check in you will be given your room information and a welcome package with information regarding your chosen resort.

Please request a read receipt and allow up to 72 hours for a reply.

Sometimes hotmail, yahoo or other third party emails may get sent to a junk folder, the Palladium is aware and checks for this. Remember to check yours for your reply as well. If you do not hear back don’t worry sometimes the resorts are simply busy.

To make a request  please click on the link for your resort below.  You may also copy and paste the address if you prefer.

Note for All Guests : Keep in mind that the more specific the request the less likely it is to be fulfilled.

Note: Travel Club members, don’t forget that you are asked to submit your requests at time of booking. The Palladium Travel Club has a special program for keeping track of your requests. See explanation of process here > Travel Club room requests

Many members still choose to send a standard room request to the resorts and cc the Travel Club.

If the “mail to” links are not working for you, copy and paste the address into your address bar.

Reservations & Room Requests for Riviera Maya resorts

Colonial & Kantenah

White Sand

TRS Yucatan Hotel

Only send requests to 1 address and remember to allow 72 hours for response.

Travel Club Members

Late checkouts are subject to the availability of the resort. During high occupancy times there is no guarantee or confirmation of a late check out since we need the rooms as soon as possible in order to prepare them for  the arriving guests.  There will  be no confirmation until one day before the departure and it is always subject to the resort availability.  If available the following charges apply, until 4pm – $40 USD, until 6pm – $60 USD, after 6pm a full nights charge at rack rates will apply. (Prices are subject to change )

Any upgrades ( if offered, no guarantee )  will be to the next level of room type and depends on the area of the resort as listed below:

  • Kantenah & Colonial And White Sand
  • From Standard room to Junior suite Junior suite to Suite
  • From Junior Suite to Mayan Suite
  • From Suite to Mayan Suite
  • From Mayan Suite to Suite

Grand Palladium Punta Cana Resorts

Travel Club Members cc

Late checkouts are subject to the availability of the resort. During high occupancy times there is no guarantee or confirmation of a late check out since we need the rooms as soon as possible in order to prepare them for  the arriving guests.  There will  be no confirmation until one day before the departure and it is always subject to the resort availability.  If available the following charges apply, until 4PM – $41 USD, until 6PM – $60 USD, after 6PM a full nights charge at rack rates will apply. ( Prices are subject to change )

Any upgrade will be subject to availability. We must get the confirmation numbers of the other resorts so we can find out with our sister hotel if you are in the system. Email your request to the appropriate resort above and include hotel name, name on prior reservation and it will be confirmed with them.

For any additional questions or information, please contact the reservations department via email.

Grand Palladium Jamaica Resorts

Travel Club Members

Late checkouts are subject to the availability of the resort. During high occupancy times there is no guarantee or confirmation of a late check out since we need the rooms as soon as possible in order to prepare them for  the arriving guests.  There will  be no confirmation until one day before the departure and it is always subject to the resort availability.  If available the following charges apply, until 4pm – $40 USD, until 6pm – $60 USD, after 6pm a full nights charge at rack rates will apply. (Prices are subject to change )
Any upgrades will be to the next level of room type and depends on the area of the resort.

 

Grand Palladium Puerto Vallarta Resorts

Travel Club Members

Late checkouts are subject to the availability of the resort. During high occupancy times there is no guarantee or confirmation of a late check out since we need the rooms as soon as possible in order to prepare them for  the arriving guests.  There will  be no confirmation until one day before the departure and it is always subject to the resort availability.  If available charges may apply.

Any upgrade will be subject to availability. We must get the confirmation numbers of the other resorts so we can find out with our sister hotel if you are in the system. Email your request to the appropriate resort above and include hotel name, name on prior reservation and it will be confirmed with them.

For any additional questions or information, please contact the reservations department via email.

 

Grand Palladium Imbassai Resort & Spa

Travel Club Members

 

If you have any questions please feel free to ask on our FORUM.

 

 

¡Bienvenidos! Forums Contacts Make a Room Request

This topic contains 0 replies, has 1 voice, and was last updated by Blueskies Blueskies 1 year, 10 months ago.

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    Blueskies
    Blueskies
    Keymaster

    When sending a room request please note that it is a request not a guarantee. We suggest booking the room category you want so you will not be disappo
    [See the full post at: Make a Room Request]

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