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  • in reply to: Daily tip #31133
    Anne
    Keymaster
      in reply to: Mixology on Thursday #31131
      Anne
      Keymaster

        Thursday fun.

        in reply to: Daily tip #31128
        Anne
        Keymaster

          Highly suggest getting up for a sunrise. Grab a coffee at the lobby & enjoy. (Ask for a “to go” cup.)

          Sunrise Riviera Maya

          • This reply was modified 1 day ago by Anne.
          in reply to: Breakfast with Raggs #31127
          Anne
          Keymaster

            Wednesday in Riviera Maya.

            in reply to: Daily tip #31120
            Anne
            Keymaster

              Suggested packing list  Packing List

              in reply to: Back to the 80s Party #31118
              Anne
              Keymaster

                Tuesday Riviera Maya

                in reply to: Daily tip #31116
                Anne
                Keymaster

                  If you are staying in any TRS or any  Family Select download What’s App to your phone. The butlers use What’s App to keep in touch daily.

                  in reply to: Guacamole lesson Monday 4 pm #31114
                  Anne
                  Keymaster

                    Monday most locations 4 pm.

                    in reply to: Daily tip #31112
                    Anne
                    Keymaster

                      Looking for recycled books in RM? Churchills has some off Kantenah lobby.

                      in reply to: Daily tip #31106
                      Anne
                      Keymaster

                        Download the APP before going. You can then see daily activities, menus & book restaurants once you arrive.

                        Palladium APP

                        • This reply was modified 4 days, 2 hours ago by Anne.
                        Anne
                        Keymaster

                          Sunday on Colonial beach with Conclass Band

                          in reply to: Hour of the Planet #31102
                          Anne
                          Keymaster
                            in reply to: White Party #31099
                            Anne
                            Keymaster

                              Tonight’s White Party will be replaced by the Mexican show. Tomorrow (Saturday) will be the annual “Hour of the Planet”

                              in reply to: St Patrick's Day #31085
                              Anne
                              Keymaster

                                Happy St Patricks Day

                                in reply to: Tequila Day! Tasting Saturday at 4 pm #31084
                                Anne
                                Keymaster

                                  Saturday most locations @ 4 pm.

                                  in reply to: Back to the 80s Party #31070
                                  Anne
                                  Keymaster
                                    in reply to: Back to the 80s Party #31069
                                    Anne
                                    Keymaster

                                      Tuesday Riviera Maya, Puerto Vallarta

                                      in reply to: Grand Opening! Kantenah Family Select #31064
                                      Anne
                                      Keymaster

                                        No they aren’t. They are in buildings 50 & 51 on third floor.

                                        MAP

                                        in reply to: What are the differences? #31060
                                        Anne
                                        Keymaster

                                          If you uograde to FS you have full access to TRS. I would consider upgrading to TRS which is  adult only. If it matters there are kids at FS.  If you stay at TRS you still have full access to FS (beach, NEST, pool).

                                          The one issue that is a plus at Family Select is the beach. The beach is right in front of the FS buildings. If you stay at TRS then there is a walk or cart ride to the beach.

                                          Here is the map. TRS is at the south end of the resort, FS is at the north end.

                                          map

                                          • This reply was modified 2 weeks, 3 days ago by Anne.
                                          Anne
                                          Keymaster

                                            Great to hear

                                            Anne
                                            Keymaster

                                              I just emailed someone who is there now. The Lofts are in 81, 82, 91, 92. He is not sure about the beachside as Palladium is a bit creative with this term. Best thing to do is email a week before arrival and ask if you can be close together.

                                              Contacts

                                              in reply to: White Sand Lagoon to be renovated #31037
                                              Anne
                                              Keymaster

                                                I believe just the section they have mentioned. They have said it will not impact TRS

                                                in reply to: Taxi in Punta Cana #31025
                                                Anne
                                                Keymaster

                                                  Taxis & Ubers are plentiful in PC. Your hotel will arrange one for you. I know the GP is selective on which taxis they allow on the premises.

                                                  in reply to: Deluxe Poolside vs Junior Suite Poolside, GP Punta Cana #31019
                                                  Anne
                                                  Keymaster

                                                    We believe 2000, 3000, 63, 65, 73,75,66, 68, & 69. This is not “official”

                                                    in reply to: Deluxe Poolside vs Junior Suite Poolside, GP Punta Cana #31017
                                                    Anne
                                                    Keymaster

                                                      Hi, Welcome

                                                       

                                                      Are you in the GP Punta Cana section or other?

                                                      Yes you can get a king or 2 doubles.

                                                      in reply to: Winning March pics #31015
                                                      Anne
                                                      Keymaster

                                                        Kari Molin Myers

                                                        in reply to: Winning March pics #31014
                                                        Anne
                                                        Keymaster

                                                          Paul Huckleberry Dorney

                                                          Judy MacQuaid Beatch

                                                          in reply to: Cocktail lessons #31002
                                                          Anne
                                                          Keymaster

                                                            Saturday most locations

                                                            in reply to: TGIF!! #30998
                                                            Anne
                                                            Keymaster

                                                              Happy Friday. Happy weekend.

                                                              in reply to: New Service for parents at K Family Select #30984
                                                              Anne
                                                              Keymaster

                                                                Guests staying at Kantenah (non family) may buy a pass for FS. Prices I have heard at $50-80 per day (negotiate).

                                                                in reply to: Exciting for dog lovers #30983
                                                                Anne
                                                                Keymaster

                                                                  TRS Cap Cana is a boutique resort in Cap Cana gated community on Punta Cana.

                                                                   

                                                                  They have begun allowing small dogs (up to 22 pounds) for $40 per night.

                                                                  in reply to: New pics from Kantenah Family Select #30977
                                                                  Anne
                                                                  Keymaster

                                                                    in reply to: Grand Palladium Kantenah Resort #30965
                                                                    Anne
                                                                    Keymaster

                                                                      in reply to: Grand Palladium Kantenah Resort #30963
                                                                      Anne
                                                                      Keymaster

                                                                        You would get the Family Select wristband & have a butler assigned to your building to help with reservations and other needs.

                                                                        in reply to: Grand Palladium Kantenah Resort #30961
                                                                        Anne
                                                                        Keymaster

                                                                          Keith,

                                                                           

                                                                          Someone there now upgraded from Kantenah garden view (non FS) to FS for a little over $100 per day for 3 people.

                                                                          in reply to: Superbowl party #30959
                                                                          Anne
                                                                          Keymaster

                                                                            Happy Superbowl!

                                                                            in reply to: Kantenah Family Select trip report(s) #30958
                                                                            Anne
                                                                            Keymaster

                                                                              Thank you Michelle Owens

                                                                              Here is a LONG but hopefully helpful review of our stay. First of all we are SO glad we chose Family Select. There are so many additional amenities that made our stay easier. We had unlimited towels, your own beach area, and access to the TRS side as adults. We did feel like there was a service difference when we were at white sands/colonial vs TRS/FS.

                                                                              Overall we had an amazing trip
                                                                              We loved –
                                                                              Adults only restaurant La Boheme – the fondue, Brie appetizer, onion soup, and steak were incredible.
                                                                              Adults only Helios – coconut shrimp and filet were delicious. Also loved the Surprise sphere for dessert.
                                                                              TRS bar – we often went to see Julio at the TRS beach bar. We found drinks to be better at the TRS beach bar than family selection bar.
                                                                              Family Select bar -Had ice cream
                                                                              Pool – huge ducks to play with, fun activities, and so much more intimate than the other pools. My kids didn’t like the colonial pool at all (couple kids pushing others off the floats and being pretty mean) but LOVED the FS pool.

                                                                              Nest and Niu – service was top notch and food was amazing. When we had our adults only meal, our boys (who are a little older) went to the Nest by themselves and had a great time. They had mini lobster, shrimp, and octopus on the Nest buffet. Crepes in morning were amazing!
                                                                              Other notes – we stopped for sunscreen on the way. It was about $5 each. Much cheaper than the $40 sunscreen at resort. Bring water shoes. Niu’s kitchen closes at 3:45 even though it’s listed as 4.

                                                                              in reply to: New Premium Level for TRS guests #30957
                                                                              Anne
                                                                              Keymaster

                                                                                TRS Cap Cana

                                                                                The Premium Experience:

                                                                                Package: From 3 to 4 nights the Benefits are:

                                                                                Early Check in / Late check out until 3:00 pm

                                                                                Night Coverage( ( To make the bed and do some amenities at 7:00 pm)

                                                                                Premium Breakfast ( with an extra manu)

                                                                                30% Discount in the Spa Services ( Not combined with offers or spa Package )

                                                                                Exclusive pool are For premium guests ( Bali bed, facial towels, evian water, waiter service)

                                                                                1 Romantic Diner for 2 pax

                                                                                4 Premium Drink Bottles of your selection (Please see the attachment picture)

                                                                                 

                                                                                Premium Room Mini Bar:

                                                                                2 president Beers

                                                                                2 Modelo Beers

                                                                                2 Cool Light Beer

                                                                                Natural coconut water

                                                                                Gas water

                                                                                Chocolates

                                                                                Nuts

                                                                                Prices :  100 USD Per night. ( In case if the reservation is for 3 people the price is 175 per night)

                                                                                 

                                                                                Package: From 5 nights or more nights the Benefits are:

                                                                                 

                                                                                Early Check in / Late check out until 3:00 pm

                                                                                Night Coverage( ( To make the bed and do some amenities at 7:00 pm)

                                                                                Premium Breakfast ( with an extra manu)

                                                                                30% Discount in the Spa Services ( Not combined with offers or spa Package )

                                                                                Exclusive pool are For premium guests ( Bali bed, facial towels, evian water, waiter service)

                                                                                1 Romantic Diner for 2 pax

                                                                                4 Premium Drink Bottles of your selection (Please see the attachment picture)

                                                                                1 Chic Cabaret Dinner Show for 2 people or 3 pax.

                                                                                 

                                                                                Premium Room Mini Bar:

                                                                                2 president Beers

                                                                                2 Modelo Beers

                                                                                2 Cool Light Beer

                                                                                Natural coconut water

                                                                                Gas water

                                                                                Chocolates

                                                                                Nuts

                                                                                Prices :  100 USD Per night. ( In case if the reservation is for 3 people the price is 175 per night)

                                                                                in reply to: Do not feed the monkey #30956
                                                                                Anne
                                                                                Keymaster

                                                                                  Monkeys are protected by law so the resort must follow the legal procedure and obtain a permit to move it to a sanctuary.

                                                                                  in reply to: Do not feed the monkey #30946
                                                                                  Anne
                                                                                  Keymaster

                                                                                    I am no longer allowing pics of guests attempting to feed/interact with the monkeys. This is encouraging aggressive behavior and endangers the monkeys’ lives. I have heard that the resort has applied for a permit to allow them to remove the monkeys to a sanctuary.

                                                                                    in reply to: Grand Palladium Kantenah Resort #30944
                                                                                    Anne
                                                                                    Keymaster
                                                                                      in reply to: Grand Palladium Kantenah Resort #30941
                                                                                      Anne
                                                                                      Keymaster

                                                                                        That’s strange. It works for me. Try

                                                                                        e family host

                                                                                        in reply to: Grand Palladium Kantenah Resort #30939
                                                                                        Anne
                                                                                        Keymaster

                                                                                          You could try to email ahead of time and ask about an upgrade. One great perc of FS is that you can use all the amenities at TRS adult only (as adults) regina nunes

                                                                                          in reply to: Grand Palladium Kantenah Resort #30937
                                                                                          Anne
                                                                                          Keymaster

                                                                                            You can ask at check in to upgrade. I don’t have a price. It will depend on what type of room you are upgrading to.

                                                                                            You may want to download the App if you don’t have it. It shows all entertainment & restaurants. the regular Kantenah section comes  under Grand Palladium Riviera Maya. Family Select at Kantenah is separate.

                                                                                            Palladium Hotel Group App

                                                                                            in reply to: Grand Palladium Kantenah Resort #30934
                                                                                            Anne
                                                                                            Keymaster

                                                                                              Welcome,

                                                                                              All rooms have been renovated. The rooms in 41-47 are part of Grand Palladium and have access to everything in Kantenah, Colonial & White Sand but not to the Family Select amenities. Those include Family Select pool, Nui snack bar, Nest restaurant, FS beach area & lobby.  Here is the map. Kantenah is yellow

                                                                                              Map

                                                                                               

                                                                                               

                                                                                              Anne
                                                                                              Keymaster

                                                                                                Usually I suggest that guests email the resort no more than a week before arrival. That said, they don’t always respond but they will take care of you when you arrive.  You can also try this

                                                                                                E Concierge

                                                                                                Have a great trip.

                                                                                                • This reply was modified 1 month, 3 weeks ago by Anne.
                                                                                                Anne
                                                                                                Keymaster

                                                                                                  When are you going?

                                                                                                  in reply to: Kantenah Family Select trip report(s) #30910
                                                                                                  Anne
                                                                                                  Keymaster

                                                                                                    Here are some recent Google reviews

                                                                                                    KFS reviews on Google

                                                                                                    in reply to: Grand Opening! Kantenah Family Select #30904
                                                                                                    Anne
                                                                                                    Keymaster

                                                                                                      They don’t prohibit access to the beach outside of the areas designated for TRS & FS guests. Similar to the previous TRS beach situation. There are areas closer to the water in front of the  designated areas that all guests can use – just not the exclusive areas.

                                                                                                      in reply to: Grand Opening! Kantenah Family Select #30902
                                                                                                      Anne
                                                                                                      Keymaster

                                                                                                        The TRS & Family Select beach areas are for those guests only. Colonial guests can use any other parts of the beach. In addition to the Colonial beach bar there is a Tiki bar on Kantenah that all guests can use.

                                                                                                        in reply to: Tuesday 20’s party @ Las Rocas #30899
                                                                                                        Anne
                                                                                                        Keymaster

                                                                                                          Tuesday TRS Yucatan. Wed. TRS Coral.

                                                                                                          in reply to: Kantenah Family Select trip report(s) #30889
                                                                                                          Anne
                                                                                                          Keymaster

                                                                                                            Updated  report by Nancy King. Posted with permission.

                                                                                                            Sitting in the lobby getting ready to leave after 9 wonderful days I figured I would write a review.
                                                                                                            I’m not sure how anyone can complain about this place! It went well beyond my expectations.
                                                                                                            Airport was a bit of a crap show getting bags, took 1.5 hours but apparently Air Transat is on some kind of rotating strike? So perhaps that’s why.

                                                                                                            We took a private transfer so can’t really comment on the Air Transat one. We used VIP and they were great!

                                                                                                            Check in was okay, the concierge switched over to another staff member while we were waiting for our room and did not communicate that so we ended up sitting and waiting for an extra hour, not a huge deal but a little irritating after a long day of travel. Besides that I really have nothing to complain about.

                                                                                                            Our butlers were super quick to respond to any questions or requests which made things like getting extra blankets, pillows, etc much easier. I could see why people might complain about that, I requested 3 things the first night, extra towels, linens for the pull out coach and a hair dryer. I texted those to the butler who then contacted housekeeping, the housekeeper brought the towels but nothing else, so I texted again, then they brought the bedsheets but no comforter, etc. so I can see how frustrating it would be to not have a butler to sort that out for you. They booked all the restaurants right away so we were able to eat in every one before we left with the exception of Poseidon which was closed. My favourites were El Dorado and Sumptori.
                                                                                                            The resort is HUGE but so easy to get around through all the short cuts and they are all shaded which makes for a nice walk.

                                                                                                            The sports centre was awesome.

                                                                                                            We prefer a more quiet atmosphere so liked the FS beach, always loungers available, not crowded and a lovely breeze all the time. The beach had a few spots that were a little rocky but nothing we can’t avoid or just wear water shoes and walk right through.
                                                                                                            I did wander over to the colonial pool once but couldn’t find a lounger anywhere, people get up early and reserve spots. I loved that it wasn’t an issue in the FS area.
                                                                                                            Went to the FS pool once, it was nice with lots of beds, not very busy, but because the resort has so many trees, they blocked the breeze. I found everywhere except the beach to be so hot so I pretty much lived there.

                                                                                                            Buffets were excellent with a huge selection. I definitely gained a few pounds this week The food was always warm and restocked quickly.I loved the nest for breakfast. There was always live music but it was much less busy than the other buffets.

                                                                                                            Drinks were good. I’m not a big drinker but I enjoyed being able to order the higher end liquor. But you have to ask for it, otherwise they just use whatever the cheap stuff is.
                                                                                                            We had a swim out room in building 51, super close to the beach which I personally loved, it was right beside the construction but honestly the noise was so minimal. And on the beach the waves drowned even that out. The water was soooo warm in our swim out as well. We had 2 double beds and a single pull out. My 12 year old son fit just fine on the pull out, my husband slept in a double and my 15 year old daughter and I shared a double. We never felt crowded at all. Only complaint about the room was the AC does not go lower than 20 degrees. Which felt fine during the day when you are coming in from the heat but at night it was a little on the warm side. My husband did not enjoy that part but he likes to sleep in the cold.

                                                                                                            Wi-fi was pretty good. Didn’t work on the FS beach unless you were up by the bar but most other places seemed to have a decent connection. Bring your pool floaties and sunscreen with you if you can as the gift shop is very overpriced.

                                                                                                            One thing I discovered the second last day that I wish I knew sooner was to get your picture taken when the photographer staff are walking around. There is no pressure on the spot, they just take your pictures and then you can log into the app later or walk up to the shop beside the gift shop and look at them all from your entire stay. We got some taken after dinner the second last night there but when I went up to look at them I saw all kinds of ones they had on display of other families and couples and they were GORGEOUS! The photographers are really talented. Yes the photos are a bit expensive $20 per picture, but they are just as good as many pros back home and I’ve paid a lot more money than that for pictures from them.

                                                                                                            No late check out, you give up your room at 12, but you can keep your bracelets and stay on the resort and use everything until 6. There are also showers in the lobby to use.

                                                                                                            I think I covered most everything. I do highly recommend FS as I’m not sure my stay would not have been quite as nice without a butler, also I LOVED the FS beach and the nest for breakfast.

                                                                                                            in reply to: Suggested Tour/Transfer vendors #30883
                                                                                                            Anne
                                                                                                            Keymaster

                                                                                                              Note transportation discounts through the various vendors no longer apply (since Covid).

                                                                                                              in reply to: 2nd VIsit – 1st time as Travel Club memeber’s guest #30877
                                                                                                              Anne
                                                                                                              Keymaster

                                                                                                                Hi Diane,

                                                                                                                 

                                                                                                                Welcome.

                                                                                                                You can email the ebutler, request reservation for Chic and for your first night’s dinner. You can ask for the wish list.  For other travel club related things you can speak to someone in the travel club when you arrive.  There is also a Facebook page for the travel club members that can answer further questions,    Palladium Travel Club

                                                                                                                 

                                                                                                                Travel Club Facebook group

                                                                                                                E Butler

                                                                                                                Ask the ebutler if there is a special “wish list” for ravel Club guests

                                                                                                                • This reply was modified 2 months ago by Anne.
                                                                                                                in reply to: Bowling opened in Riviera Maya #30873
                                                                                                                Anne
                                                                                                                Keymaster

                                                                                                                  Bowling prices:

                                                                                                                  Two lines of up to 6 players.
                                                                                                                  Price:
                                                                                                                  200 pesos mxn or 10 usd p/p for a line
                                                                                                                  1200 pesos mxn or 60 usd for 6 players 1 hour.
                                                                                                                  Schedules:
                                                                                                                  Every day from 3 pm to 11 pm. (The last reservation is 10pm.)

                                                                                                                  in reply to: Suggested Tour/Transfer vendors #30868
                                                                                                                  Anne
                                                                                                                  Keymaster

                                                                                                                    I am bumping this up. Note AGI’s website is under constructions but you can reach them at agitours@agitours.com

                                                                                                                    in reply to: Bowling opened in Riviera Maya #30862
                                                                                                                    Anne
                                                                                                                    Keymaster

                                                                                                                      Tracie reported that bowling opened today at the Teen Club in Riviera Maya.  It will be $10 per person by reservation.

                                                                                                                      • This reply was modified 2 months ago by Anne.
                                                                                                                      in reply to: Kantenah Family Select trip report(s) #30857
                                                                                                                      Anne
                                                                                                                      Keymaster

                                                                                                                        Trip report from Sonja Bosler printed with permission

                                                                                                                        “We just returned from a one week vacation in a (Kantenah)family selection swim up suite and it was truly an amazing experience. We swam in our swim up pool every day while one of us showered, or sometimes while my husband napped, or even late at night the first evening when we were too tired to do much else after dinner. Basically we got a ton of use out of it, which I was worried when booking we wouldn’t use it much at all. My daughter is almost 14 just for reference. The water was extremely warm in the swim up pool and very nice, and we even had a monkey on our balcony-apparently he comes most afternoons!
                                                                                                                        As for the food, it was excellent I thought but I’m not really picky. My daughter is and she loved most of it except Poseidon, although she liked my seafood rice that I ordered there. She didn’t like the octopus that she ordered. The ambience was amazing though because it was right on the ocean.
                                                                                                                        Our favorite restaurant was The Nest because my daughter loved their crepes so much, but all the buffets were good. I mostly ate the freshly cooked food at each buffet so I can’t comment on how warm everything else is but my husband seemed to like it all. Sumptuori was definitely the best a la carte, and Helios was the only TRS restaurant we tried and it was great. Drinks were pretty good too but a little bit sweet after a while. Definitely recommend asking for better quality alcohol if you’re family selection or TRS because they’ll give it to you but only if you request it.
                                                                                                                        The resort was beautiful and well kept, and our room was brand new. Housekeeping was very attentive to our needs and changed our bedding when I got hot wing sauce on our sheets, brought new towels as needed, etc. Our butlers Erick and Eduardo were always just a text message away if we needed something from them, which was extremely helpful for calling us golf carts as I have difficulty walking around and it’s a very large resort. They also made us all of our restaurant reservations and changes them as needed, and helped us with anything else we needed during our vacation.

                                                                                                                        in reply to: Travel Club Chat #30825
                                                                                                                        Anne
                                                                                                                        Keymaster

                                                                                                                          Here is the link to find the chat.  TC Chat for English. Look in the lower right corner. Off hours you will see a ‘help’ box but when the online chat is on it will say chat. I notice the chat is usually on around 9:45 EST.

                                                                                                                          in reply to: Renovations HELP! Please 🙏 #30809
                                                                                                                          Anne
                                                                                                                          Keymaster

                                                                                                                            Thanks for sharing. This is what I’ve heard also.

                                                                                                                            in reply to: Renovations HELP! Please 🙏 #30807
                                                                                                                            Anne
                                                                                                                            Keymaster

                                                                                                                              The current construction is not intrusive. It is mostly on the building 40. By March all the kinks should be worked out.

                                                                                                                              in reply to: Grand Opening Bravo Dinner & Dance #30801
                                                                                                                              Anne
                                                                                                                              Keymaster

                                                                                                                                Hi Evangaline, It’s $50 pp. I am not familiar with the music. There is no opening date on the coffee shop yet.

                                                                                                                                in reply to: Grand Opening Bravo Dinner & Dance #30796
                                                                                                                                Anne
                                                                                                                                Keymaster

                                                                                                                                  Bravo has re-opened with great reviews. $50 pp.

                                                                                                                                  Travel Pulse review on Bravo

                                                                                                                                  in reply to: GP Jamacia #30786
                                                                                                                                  Anne
                                                                                                                                  Keymaster

                                                                                                                                    The resort itself does not sell it but it’s easy to come by.

                                                                                                                                    in reply to: Three Wise Men arrival #30773
                                                                                                                                    Anne
                                                                                                                                    Keymaster

                                                                                                                                      Three wise men arrival today, January 6th at noon. Colonial beach.

                                                                                                                                      Anne
                                                                                                                                      Keymaster

                                                                                                                                        Well the Family Select is a brand new hotel as Kantenah has been closed for 6 months.

                                                                                                                                         

                                                                                                                                        I went to the opening of TRS Yucatan & TRS Coral and those were new hotels dealing with opening issues, ie schedules, staffing, amenities etc. I believe I was the first guest in my Loft Suite at Coral and there were opening issues. Anyone who goes to a new resort (probably at opening prices) needs to expect opening issues.  These issues obviously carried across the resort but are being resolved

                                                                                                                                        Anne
                                                                                                                                        Keymaster

                                                                                                                                          Evangeline, I am aware of this and the most recent reports including one I posted today said things are much better.  There are always glitches when a new hotel opens and these reports came out during a new hotel soft opening during Christmas which is the busiest week of the year.

                                                                                                                                          Management does read my Facebook page on this hotel and have posted there.  Kantenah FS Facebook

                                                                                                                                           

                                                                                                                                          Here is Jessica’s report from today. She is currently at the Family Select  Jessica’s FS report

                                                                                                                                          in reply to: Good news! La Jarra beach bar is now open #30762
                                                                                                                                          Anne
                                                                                                                                          Keymaster

                                                                                                                                            Tiki bar on Kantenah beach

                                                                                                                                            in reply to: Renovations HELP! Please 🙏 #30757
                                                                                                                                            Anne
                                                                                                                                            Keymaster

                                                                                                                                              Yesterday (1/2) I got a note that said

                                                                                                                                              They plan to do some exploratory work on a small section of the lagoon on the White Sand side. They expect this will cause minimal to no disruption in the TRS area. There is no date yet.

                                                                                                                                              No mention of Colonial renos.  Previously I was told they are not probably happening in 2024.

                                                                                                                                              As soon as I get more info I’ll post it.

                                                                                                                                              in reply to: TRS renovations #30755
                                                                                                                                              Anne
                                                                                                                                              Keymaster

                                                                                                                                                I did get some more info but can’t give a time frame yet.  They plan to do some exploratory work on a small section of the lagoon on the White Sand side. They expect this will cause minimal to no disruption in the TRS area.

                                                                                                                                                As soon as I get more info I’ll post it. I think they are still in the planning stages.

                                                                                                                                                 

                                                                                                                                                in reply to: Breakfast with Raggs #30753
                                                                                                                                                Anne
                                                                                                                                                Keymaster

                                                                                                                                                  Wednesday Colonial beach bar in Riviera Maya. Wednesdays in Riviera Maya & Jamaica with kids; Saturday Puerto Vallarta, Friday Punta Cana, Costa Mujeres

                                                                                                                                                  in reply to: TRS renovations #30751
                                                                                                                                                  Anne
                                                                                                                                                  Keymaster

                                                                                                                                                    Yes of course I’ll post. Last I heard they weren’t going to do it but things can change based on conditions, cost etc.

                                                                                                                                                    in reply to: Renovations HELP! Please 🙏 #30743
                                                                                                                                                    Anne
                                                                                                                                                    Keymaster

                                                                                                                                                      TUI is saying there will be renos in 2024 but I have been told by more than one person at the resort that those are postponed to 2025. I’ll check again for more assurance.

                                                                                                                                                      in reply to: Good news! La Jarra beach bar is now open #30733
                                                                                                                                                      Anne
                                                                                                                                                      Keymaster

                                                                                                                                                        Yes there is a tiki bar.

                                                                                                                                                        in reply to: Good news! La Jarra beach bar is now open #30730
                                                                                                                                                        Anne
                                                                                                                                                        Keymaster

                                                                                                                                                          Yes I corrected that. There was a miscommunication. La Jarra is for Family Select, TRS & Some Travel Club adults. Sorry for the confusion.

                                                                                                                                                          in reply to: Teen Club open at Kantenah #30725
                                                                                                                                                          Anne
                                                                                                                                                          Keymaster

                                                                                                                                                            Open 11 am to midnight.

                                                                                                                                                            in reply to: Grand Opening! Kantenah Family Select #30713
                                                                                                                                                            Anne
                                                                                                                                                            Keymaster

                                                                                                                                                              in reply to: Family Select Wish list – Kantenah #30712
                                                                                                                                                              Anne
                                                                                                                                                              Keymaster

                                                                                                                                                                It’s my pleasure. New resort openings always have “teething” issues so we just work together.

                                                                                                                                                                in reply to: Teen Club open at Kantenah #30702
                                                                                                                                                                Anne
                                                                                                                                                                Keymaster

                                                                                                                                                                  T” on map ( near logo)

                                                                                                                                                                  MAP

                                                                                                                                                                   

                                                                                                                                                                  in reply to: Poseideon #30697
                                                                                                                                                                  Anne
                                                                                                                                                                  Keymaster

                                                                                                                                                                    Portofino

                                                                                                                                                                    in reply to: Poseideon #30688
                                                                                                                                                                    Anne
                                                                                                                                                                    Keymaster

                                                                                                                                                                      Poseidon Mon, Thur, Fri

                                                                                                                                                                      Portofino

                                                                                                                                                                      Sumptuori

                                                                                                                                                                      I think there is one more.Just ask Guest Services when you go to book.

                                                                                                                                                                      in reply to: Grand Opening! Kantenah Family Select #30687
                                                                                                                                                                      Anne
                                                                                                                                                                      Keymaster

                                                                                                                                                                        Clarify: all adults staying at FS & TRS  will have access to La Jarra.

                                                                                                                                                                        • This reply was modified 2 weeks, 3 days ago by Anne.
                                                                                                                                                                        in reply to: Family Select Wish list – Kantenah #30686
                                                                                                                                                                        Anne
                                                                                                                                                                        Keymaster

                                                                                                                                                                          It is not required but some people like to do things before they arrive. If you want to then send it to E Family Host a week or less before you arrive.

                                                                                                                                                                          in reply to: Renovations HELP! Please 🙏 #30680
                                                                                                                                                                          Anne
                                                                                                                                                                          Keymaster

                                                                                                                                                                            Colonial renovations are on hold probably not happening in 2024.  Sorry to have a delayed response. The management has been busy with the opening of Kantenah.

                                                                                                                                                                            in reply to: Grand Opening! Kantenah Family Select #30678
                                                                                                                                                                            Anne
                                                                                                                                                                            Keymaster

                                                                                                                                                                              Anyone who booked a Junior Suite  room in Kantenah prior to it becoming Family Select will be moved to a Jr Suite in Colonial.

                                                                                                                                                                              All guests will have access to La Jarra but no kids will be allowed there.

                                                                                                                                                                              in reply to: Poseideon #30673
                                                                                                                                                                              Anne
                                                                                                                                                                              Keymaster

                                                                                                                                                                                No  El Gran Azul is not open for dinner. Some of the ala cartes have outdoor seating at dinner such as Portofino.

                                                                                                                                                                                in reply to: Grand Opening! Kantenah Family Select #30651
                                                                                                                                                                                Anne
                                                                                                                                                                                Keymaster

                                                                                                                                                                                  Live update from Carlos:

                                                                                                                                                                                  “Update. Things are improving really fast. The nest today was way better. Good food and service. They open in the restaurant a play area eith a lot of toys for kids. They are fixing all the little issues in the room and the butler service is outstanding. I think the problem was a combination between opening 3 days ago and a Christmas weekend. Today there are more staff in all the areas of the hotel. Enjoying every minute here.”

                                                                                                                                                                                  in reply to: Merry Christmas #30650
                                                                                                                                                                                  Anne
                                                                                                                                                                                  Keymaster

                                                                                                                                                                                    in reply to: Merry Christmas #30649
                                                                                                                                                                                    Anne
                                                                                                                                                                                    Keymaster

                                                                                                                                                                                      Santa arrived in Riviera Maya today.

                                                                                                                                                                                      in reply to: 2023 TRS Holiday schedule #30646
                                                                                                                                                                                      Anne
                                                                                                                                                                                      Keymaster

                                                                                                                                                                                        Check the Appfor extensive Holiday schedules for all resorts. On Christmas Eve there is a kids’ Christmas show in the Colonial  theater at 8 pm.

                                                                                                                                                                                        Santa arrives on Christmas day at noon on the Colonial beach.

                                                                                                                                                                                        APP

                                                                                                                                                                                        in reply to: Poseideon #30644
                                                                                                                                                                                        Anne
                                                                                                                                                                                        Keymaster

                                                                                                                                                                                          It was open for lunch when El Grazul was closed. Now that Grazul is open Poseidon is only open for dinner 4 nights a week (Mon., Wed, Thurs, Fri)

                                                                                                                                                                                          in reply to: Grand Opening! Kantenah Family Select #30642
                                                                                                                                                                                          Anne
                                                                                                                                                                                          Keymaster

                                                                                                                                                                                            Lance reported today

                                                                                                                                                                                            “This mornings update on Family Selection. First off, we all slept well. We have two doubles and a single pull out. We’re a pretty tall family and beds are small but beds and pillows are comfy.
                                                                                                                                                                                            I’m at the beach now, it’s beautiful, and there is towel service and the FS bar is set to open at 10!
                                                                                                                                                                                            Know there is a ton of construction going on. Looks like they may have bldg 48 and 49 done but still diligently working on the others it looks like.”

                                                                                                                                                                                            in reply to: Grand Opening! Kantenah Family Select #30640
                                                                                                                                                                                            Anne
                                                                                                                                                                                            Keymaster

                                                                                                                                                                                              Grand opening today, December 23!

                                                                                                                                                                                              in reply to: 2023 TRS Holiday schedule #30629
                                                                                                                                                                                              Anne
                                                                                                                                                                                              Keymaster

                                                                                                                                                                                                Christmas Eve at TRS Yucatan

                                                                                                                                                                                                Christmas Eve 2023

                                                                                                                                                                                                Christmas Eve2

                                                                                                                                                                                                in reply to: Renovations HELP! Please 🙏 #30618
                                                                                                                                                                                                Anne
                                                                                                                                                                                                Keymaster

                                                                                                                                                                                                  I apologize for not answering. I am still awaiting a response from management. This makes me think that they are not firm on plans yet.

                                                                                                                                                                                                  in reply to: Renovations HELP! Please 🙏 #30617
                                                                                                                                                                                                  Anne
                                                                                                                                                                                                  Keymaster

                                                                                                                                                                                                    I have an email out to management and should hopefully have details today.

                                                                                                                                                                                                    in reply to: Aqua gym #30614
                                                                                                                                                                                                    Anne
                                                                                                                                                                                                    Keymaster

                                                                                                                                                                                                      Monday most locations 3 pm.

                                                                                                                                                                                                      in reply to: 2023 TRS Holiday schedule #30613
                                                                                                                                                                                                      Anne
                                                                                                                                                                                                      Keymaster

                                                                                                                                                                                                        The big dinner is on Christmas Eve. They have an ala carte at TRS & a huge buffet at Grand Palladium.

                                                                                                                                                                                                        Santa arrives on the Colonial beach on Christmas Day,

                                                                                                                                                                                                        Christmas Eve showcooking

                                                                                                                                                                                                        Christmas Eve ala carte

                                                                                                                                                                                                        in reply to: Suggested Tour/Transfer vendors #30603
                                                                                                                                                                                                        Anne
                                                                                                                                                                                                        Keymaster

                                                                                                                                                                                                          Transportation for Travel Club & Palladium Rewards has been updated.

                                                                                                                                                                                                          BD Transfers

                                                                                                                                                                                                          in reply to: Pics from Kantenah Family Select #30602
                                                                                                                                                                                                          Anne
                                                                                                                                                                                                          Keymaster

                                                                                                                                                                                                            The Nest has opened. Currently it is only for breakfast & lunch.

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