Hotel Contact Information

Grand Palladium Costa Mujeres Resort & Spa
Vialidad Paseo Mujeres, 77400 Cancun, Quintana Roo, Mexico
Email : Callcenter@palladiumhotelgroup.com

National language: Spanish

Official Currency: Mexician Peso. US dollar is widely accepted

Language notes: Hola! While the local language is Spanish, English is widely spoken in resorts and tourist areas.

How far from the airport is the resort ?

Approximately 29 km from Cancun International Airport

Voltage: 110V

What is the electrical voltage?

US and Canadian devices use 120 V and will work with 110 V. Many resorts have 120 V plugs.

Doug UK suggests: A useful tip for European travellers. The sockets in the rooms also support 2 round pin plugs but NOT UK plugs.

Here is a handy chart showing each outlet from different countries. Thank you Juan J Mullin.

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An adapter some travel with. (image below) It has been reported that the UK round pin will not fit in the the receptacles at the Riviera Maya Complex other than the one in the bathroom.

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*Bring a power strip with extra outlets*

What to pack: Don’t know what to bring? Don’t worry. Click Here for our full packing list.

What’s included with my “All Inclusive” vacation ?

  • Roundtrip transfers between airport and hotel (package only)
  • Roundtrip flight in Economy Class (package only)
  • Hotel taxes and service charges
  • Accommodation for the chosen period
  • 24-hour food and beverage service
  • À la carte dinners (unlimited, reservations required)
  • Daily activities program
  • Daily sports
  • Domestic drinks (unlimited)
  • Evening entertainment
  • Roundtrip flight in Economy Class (package only)
  • Accommodation for the chosen period
  • 24-hour food and beverage service
  • À la carte dinners (unlimited, reservations required)
  • Daily activities program
  • Daily sports
  • Domestic drinks (unlimited)
  • Evening entertainment
  • Mini-bar restocked daily (water, soft drinks and beer)
  • Non-motorized water sports (select)
  • Premium brand drinks (unlimited)
  • Room service available from 11 am to 11 pm (light menu) at GPCM, 24 hour menu for Family Selection and TRS Coral
  • Selected international drinks (unlimited)
  • Snacks and beer (24-hour)
  • Waiter service at the pool(s)
  • Buffet breakfast, lunch and dinner daily
  • Unlimited A la Carte Dinners

** There may be additional inclusions when choosing to stay in a Family Selection room(s) or the adult only, TRS Coral**

Check In & Check Out

  • Check in is at 3pm and check out is at noon. Late check out can be arranged through the desk based on availability ($ per hr.).
  • 4pm check out $
  • 6pm check out $
  • Later than 6pm is rack rate
  • Family Selection offers 24 hr chek in and check out.

There are courtesy rooms available for showering and changing for no additional charge for all guests.

Is there WiFi ?

Yes, WiFi is FREE throughout the resort(s). Premium WiFi is available for an addition cost.

 

Who has access to  TRS Coral  facilities ?

Guest(s) staying at TRS, VIP and some levels of Travel Club have full access to TRS Coral.

Who has access to Grand Palladium Costa Mujeres ?

Guest(s )staying at the GP Costa Mujeres and TRS Coral will be able to use all Grand Palladium  facilities.

Is smoking permitted in the rooms ?

No, here is the PHG policy. “We would like to remind you that, according to national tobacco laws, smoking is not allowed in hotel rooms and in the lobby. If caught smoking, you will be charged $250 USD for room cleaning and preparation.”

Can a room accommodate five people?

The only room category offering 5 in a room is the Connecting Suite at the GPCM.

“Spacious and intimate. Two connected Junior Suites create this giant suite, ideal for families and groups. Both include king-size double bed or two full-size doubles with “memory foam” mattresses, a pillow menu, a terrace, a hydro-massage tub, a sofa bed and a 50 “flat screen TV, among other exclusive amenities of Junior Suites. Enjoy your own space and the closeness of your companions in these two magnificent suites. 1-8 persons ”

Exceptions to this may be rooms offered  by different booking companies. They may have made arrangements specific to their packages. For example if you booked a room through company x and they state the room will accommodate you, then it will.

What amenities do the rooms contain?

All rooms supply toiletries, bathrobe and slippers for use during your stay, Coffee / Tea making supplies, mini fridge, room service. TRS Coral rooms have L’Occitane products and upgraded amenities.

What is included with a” Family Selection” Room ?

Check-in and check-out open 24 hours
Snacks sweet and salty provided all day
Priority reservations in restaurants
Turn-down service for children
Pillow menu for adults and children
Activities and à la carte entertainment workshops and classes for children, teenagers and adults
Room service available 24 hours
Mini-bar personalized with special beverages
Complimentary laundry service (2 pieces per person) before departure
Bathrobes and slippers in room designed for children
Exclusive facilities for the Family Selection guests: lobby, restaurant, bar, living room with TV and entertainment area
Exclusive swimming pool heated in the winter, with waiter service
Exclusive Solarium with Bali beds and lounge chairs
Exclusive bathrooms and outdoor area with terrace and garden
Exclusive area on the beach with waiter service
Access to Zentropia Palladium Spa & Wellness (for adults 18+)
Walkie-talkies or cell phone for the family for the duration of the stay
Amenities and hydromassage tub for the little ones
Access to a Nanny or Family Host extended service on request ($)
Complimentary unpacking and packing service
Complimentary sunscreen in pool and beach zones
Welcome gift for every VIK child (Very Important Kid)
* Included with “Family Selection Junior Suite” and “Family Selection Loft Suite” only

What is Imperial Club ?

Imperial Club is an up sell offered by Air Transat. It will include extras such as :

  • Separate check-in at Club Desk
  • Distinct identification bracelet
  • Welcome gift and letter
  • Fruit basket in room upon arrival
  • Concierge service with direct phone line
  • Resort Credit of $1250 per room for stays of 7 nights and more (one booklet per stay will be given to clients upon check-in)
  • Discount of 15% on selected treatments at the spa
* Included with “Junior Suite Imperial Club” and “Loft Suite Imperial Club” only, subject to change.

Room safes

Yes

Does the resort offer accessible rooms ?

Yes

Does the resort offer beach towels?

Yes

How does the Air Conditioning work ?

  • Enfriamiento = cooling
  • ventilacion = just fan
  • apagado = off
  • alta = high
  • media = medium
  • Baja = low

 

**This page is a work in progress**

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