The all-inclusive Grand Palladium Bávaro Suites Resort & Spa in Punta Cana, Dominican Republic, boasts 13 restaurants, 22 bars, six pools and 672 rooms. They are all part of a 2,000-room complex with three additional hotels.
Yet even in such a vast property, guests will find their individual needs catered to.
If your clients have egg allergies, for example, they will be provided with bright orange cards reading “Egg Allergic” to display at each meal so servers know not to serve them any food containing eggs.
The Food Allergy Card Program—which includes seven other categories of food allergies and special diets—extends across Palladium Hotels & Resorts, making it one of the few all-inclusive resort brands to offer such a program, according to Jacques De Paep, commercial director for North America of Palladium Hotel Group, Palladium Hotels & Resorts’ parent company.
Palladium’s culinary program—which features a variety of global cuisine options for numerous buffets and à la carte restaurants at each property, as well as free room service and kids’ menus—is another feature that sets Palladium apart, he said.
“Palladium Hotels & Resorts offers something for everyone,” De Paep said. “Each property offers specialty programs, such as family programs, wellness, waterbased activities and themed weddings at a variety of different price points and room categories.”
Palladium Hotels & Resorts consists of 11 all-inclusive properties in Mexico, Jamaica and the Dominican Republic.
The two brands in the portfolio—Grand Palladium and TRS Hotels, formerly known as The Royal Suites—cater to different markets, De Paep explained, adding that both are ideal for weddings.
“Wedding packages are available at each hotel, along with free packages in Jamaica and Punta Cana,” he said.
The Grand Palladium brand is “targeted toward families and multigenerational travelers,” De Paep added. “Each Grand Palladium includes tiered Kids Clubs, open until 11 p.m. They also offer family room categories with connecting rooms, along with entertainment for the entire family.”
Grand Palladium resorts in Punta Cana, for example, boast the largest kids clubs in the Caribbean: The Castillo del Pirata, designed to resemble a colonial pirate’s fort, including an outdoor area with a mini water park, climbing wall and trampoline. Five colorful canine characters known as the Raggs also entertain children.
TRS Hotels targets “adults and couples looking for a romantic and personalized stay,” De Paep said. “As the adults-only market in the Caribbean and Mexico continues to grow and expand, Palladium Hotels & Resorts looks to differentiate itself by evolving its adults-only brand, TRS Hotels,” he said.
The rebranding of The Royal Suites to TRS Hotels is expected to be completed by late fall.
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These resorts offer the privacy and personalized service of smaller properties but are located next to Grand Palladium resorts, so TRS guests have unlimited access to those amenities as well. TRS guests receive 24-hour butler service and room categories featuring such options as swim-up suites and outdoor showers.
TRS Yucatán is closed for renovations until Nov. 17. TRS Turquesa in the Dominican Republic will debut a new Beach Club by December 1.
In other developments, the company announced it is investing an additional $21 million in its Mexico and Caribbean properties.
“Similar amounts of money will be continually invested to maintain the now higher standards at our resorts,” De Paep said.
In fall 2018, a Grand Palladium and TRS Hotel are slated to open in Costa Mujeres, north of Cancun. The company also said it has its sights set on Aruba; Los Cabos, Mexico; and Cartagena de Indias, Colombia.
Throughout its upgrading and expanding, Palladium remains focused on travel advisors. At its agent-dedicated website, PalladiumConnect.com, travel advisors can sign up to receive cash rewards for every booking made with Palladium Hotel Group, regardless of the channel used.
Palladium Connect enables agents to earn rewards in a variety of ways, including booking hotel reservations, inviting other agents to register on the site or by becoming a Palladium Pro Specialist by enrolling in the e-Learning Program.
“Palladium Hotels & Resorts is a family run business, and its energetic management team is completely dedicated to the travel agent community,” De Paep said.
Article Source: https://www.travelpulse.com/articles/hotels-and-resorts/palladium-gets-bigger-and-better.html