Contact Us
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Palladium Resorts Contact Information
(Note: based on a suggestion from the resort we are posting email addresses in most cases without names)
If the “mail to” links are not working for you, copy and paste the address into your address bar.
Web Site: Palladium Hotel Group
Call Center Contacts for Bookings or Cancellations
callcenter.america@palladiumhotelgroup.com
Transfer company when booking trough PHG Private transfer for PHG reservations
Grand Palladium Cancun / Costa Mujeres Complex
Grand Palladium Costa Mujeres Resort & Spa
Vialidad Paseo Mujeres, 77400 Cancun, Quintana Roo, Mexico
Resort Phone Number : +529988685200
Reservations : crscosta.america@palladiumhotelgroup.com
General Hotel Information: info.costamujeres@palladiumhotelgroup.com
GRAND PALLADIUM COSTA MUJERES
GPCM Front Office: recepcion.costamujeres@palladiumhotelgroup.com
Reception Costa Mujeres : front.costamujeres@palladiumhotelgroup.com
For room requests: recepcion2.costamujeres@palladiumhotelgroup.com
FAMILY SELECTION
Front Desk : frontfs.costamujeres@palladiumhotelgroup.com
Family Selection Assistant asistentefs.costamujeres@palladiumhotelgroup.com
Family Host : jefefamilyhost.costamujeres@palladiumhotelgroup.com
TRS CORAL
TRS Coral Front Office Manager( for room requests): recepcion.coral@trshotels.com
TRS Rooms Division Manager: Asistentealojamiento.coral@trshotels.com
TRS E butler (special requests and wish list ): ebutler.coral@trshotels.com
Reception TRS Coral : front.coral@trshotels.com
Chief Butler: Chiefbutler.coral@trshotels.com
Assistant Butler : asistbutler.coral@trshotels.com
Butler : butler1.coral@trshotels.com
Hospitality Manager : hm.costamujeres@palladiumhotelgroup.com
Guest Services ( GP special requests ) : guestservice.costamujeres@palladiumhotelgroup.com
Smile Services : smileservices.costamujeres@palladiumhotelgroup.com
Animation : animacion.costamujeres@palladiumhotelgroup.com
Tennis Center: frontdesk@rafanadaltenniscentre.com
Photorapher: pspalladiumcm@photopro.mx
Grand Palladium Resort & Spa, Riviera Maya Complex
Phone:(US and Canada dial 011+) 52-98-48-772-100
Toll Free USA : 888-237-1226, Toll Free Canada : 866-685-8524, From Dominican Republic : 809-784-8407.
From Mexico: 01-800-681-9363
From Spain: 902-42-42-62
Fax:(US and Canada dial 011+) 52-98-48-772-105
Address: Carretera Chetumal-Puerto Juarez
Km. 256-100 Municipio del Solidaridad-Quintana Roo, CP 77710, PO 122, Mexico
Reservations Call Center (on site)
Phone: (US and Canada dial 011) +52 984-877-2100 Ext.# 8113
Resort General Manager/Director General Complejo
Antonio Parrado Rodríguez
Directive Team – Colonial/Kantenah /Whitesand
- director.riviera@palladiumhotelgroup.com
Front Desk
Colonial, Kantenah & White Sand
- recepcion.colonialkantenah@palladiumhotelgroup.com
- recepcion.riviera@palladiumhotelgroup.com
- asistrecep1.riviera@palladiumhotelgroup.com
Room Division Manager(s)
Food & Beverage Manager(s) (for food allergies)
Guest Services Manager (Special requests) Extra Amenities
Assistant Public Relations
Hospitality Manager
Smile Services
Social Media Manager
Weddings
Toll Free Number (From USA and Canada) 1-800-246-3461
Quality Manager
Best Price Guarantee Manager
Groups Coordinator
Wedding Coordinator
Travel Club Manager
Zentropia Spa
Tel: 984-877 21 00 ext. 8650
Music Manager
Photo Shop Riviera Maya
Quality and Environmental Activities
Marian Revuelta ~ calidad.america@palladiumhotelgroup.com
TRS Yucatan Hotel
TRS Yucatan Phone: (US and Canada dial 011) +52 984-877-2100 EXT.# 8601
Directive Team
Ivan Gonzalez: director.yucatan@trshotels.com
subdirector.yucatan@trshotels.com
Rooms Division
Front Desk Managers
Food & Beverage Managers
TRS Yucatan Butler Services Coordinator
PLEASE NOTE : Please contact the e- butler (Cynthia) no less than a week, preferably 2-3 weeks as other benefits may be offered depending on special occasions, repetitive guest, etc. Cynthia also pre books Chic Cabaret and assists with booking dinner reservations the Friday prior to your arrival. She receives a very high number of emails each day and requires time to process everyone’s request(s). Your patience and understanding is appreciated !
Grand Palladium Punta Cana Complex
Chief Operations America
- Felipe Martínez Verde
- Assistant – Josinho Caneiro Rey
Director & General Manager – Grand Palladium Punta Cana Resort & Spa
- Luis Fraguas Moure
Resident Manager – GP Bavaro & GP Punta Cana
- Banesa Burque
Resident Manager – GP Palace & The Royal Suites Turquesa
- Leandro Tajer
Grand Palladium Bavaro Resort & Spa
Avda. Francia s/n, Playas de Bavaro Higuey, Punta Cana – República Dominicana
Phone:+1( 809) 221 – 8149 Fax: 1 (809) 221 – 8150
Room Division Manager
habitaciones.bavaro@palladiumhotelgroup.com
Front Desk Manager
recepcion.bavaro@palladiumhotelgroup.com
Guest Services Manager
acliente.bavaro@palladiumhotelgroup.com
Travel Club Manager
gte.bavaro@palladiumtravelclub.com
Grand Palladium Palace Resort Spa & Casino
Phone: 1 (809) 221 – 0719 Fax: 1 (809) 221 – 0819
Room Division Manager
habitaciones.palace@palladiumhotelgroup.com
Front Desk Manager
recepcion.palace@palladiumhotelgroup.com
Guest Services Manager
acliente.palace@palladiumhotelgroup.com
Grand Palladium Punta Cana Resort & Spa
Phone: 1 (809) 221 – 0719 Fax: 1 (809) 221 – 3832
Room Division Manager
Front Desk Manager
Guest Services Manager
TRS Turquesa Hotel (The Royal Suites Turquesa)
Phone: 1(809) 221—8149 ( Fax: 1 (809) 221 – 0819
Room Division Manager
Accommodation Assistant Manager
Front Desk Manager
Butler Service
Wedding Coordinator
Toll Free Number (From USA and Canada) 1-800-491-1431
Community Manager
- Yndhira M Eloy
Social Media Manager
Smile Services
Animation & Activities Director
Zentropia Spa
Tel: +(809) 221 81 49 ext. 2853
Fax: +(809) 221 81 49 ext. 2853
Grand Palladium Puerto Vallarta
Carretera Punta de Mita Km. 11.5
Municipio de Bahia de Banderas, Nayarit
Mexico, CP63734
Phone:+52 3292 269900
General Manager
Jose Morgan
Assistant Manager
Daniel Diaz
Assistant
Patricia Rodriguez
asisgerencia.vallarta@palladiumhotelgroup.com
Front Desk
recepcion.vallarta@palladiumhotelgroup.com
frontdesk.vallarta@palladiumhotelgroup.com
Reservations
recepcion.vallarta@palladiumhotelgroup.com
Reservation / Room Requests
asistcr6.america@palladiumhotelgroup.com
Palladium Hotel Group Reservations Dept.
asistcr2.america@palladiumhotelgroup.com
grupos.vallarta@palladiumhotelgroup.com
Guest Services
guest.vallarta@palladiumhotelgroup.com
Food & Beverage Manager
ayb.vallarta@palladiumhotelgroup.com
Wedding Coordinator
weddings.vallarta@palladiumhotelgroup.com
Toll Free Number (From USA and Canada) 1-800-278-8738
Smile Services
smileservice.vallarta@palladiumhotelgroup.com
Social Media Manager
comsocial.mexico@palladiumhotelgroup.com
Zentropia Spa
info.riviera@zentropia-spa.com
Animation & Activities Director
Diego Cadenas Ramon
Grand Palladium Jamaica Complex
Lucea – Montego Bay – Jamaica
Phone:+876 619 0000
General Manager
Enrico Pezzoli
Accommodations Director
Assistant Accommodations Director
Food & Bev Director
Front Office Manager
Assistant Front Office Manager P Jamaica
Assistant Front Office Manager P Lady Hamilton
Guest Relations Manager
Assistant Guest Relations Manager
Amenities Jamaica amenities
Groups Coordinator
Wedding Coordinator
Toll Free Number (From USA and Canada) 1-888-442-3127
Smile Services
Animation & Activities Manager (POP)
Social Media Manager
TRS Cap Cana
Boulevard Fishing Lodge, Punta Cana 23000, República Dominicana
Phone:809-469-7560
General Manager
director.capcana@trshotels.com
Front Desk Manager
Room Division Manager
dtoradjunto.capcana@trshotels.com
Food & Beverage Manager
dtoradjuntoayb.capcana@trshotels.com
E Butler (special requests)
Grand Palladium Imbassai, Brazil
Rodovia BA 099, km 65, Linha Verde, Condominio Reserva Imbassaí, CEP: 48280-000, Brasil
Phone:+55 71 3642-7272
Email : info.brasil@palladiumhotelgroup.com
General Manager
Jesus Zalvidea
Assistant Director- Accommodations
reservas.brasil@palladiumhotelgroup.com
Guest Services
relacoespublicas.brasil@palladiumhotelgroup.com
Front Desk / Room Request
cr1brasil@palladiumhotelgroup.com
Social Media
social.brazil@palladiumhotelgroup.com
Grand Palladium Palace Ibiza
Grand Palladium Palace Ibiza Resort & Spa
Avda. de Bartolomé Rosello 18, 07800 Ibiza(Baleares) SPAIN
Tel: + 34 971313811
Social Media Manager
Hospitality Manager
General Manager