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Palladium Resorts Contact Information 

(Note: based on a suggestion from the resort we are posting email addresses in most cases without names)

If the “mail to” links are not working for you, copy and paste the address into your address bar.

Web Site: Palladium Hotel Group

Call Center Contacts for Bookings or Cancellations

Transfer company when booking trough PHG Private transfer for PHG reservations 

Travel Club    1 (877) 296-9330

Travel Club reservations: Palladium Travel Club

Palladium Hotel Group

PALLADIUM GESTION, S.L. – Customer Service Dpt.

Avenida Bartolomé Roselló, 18, 07800 Ibiza (Balearic Islands), Spain

Customer Relations – Spain

Palladium Rewards

Palladium Rewards

Help @ Palladium Rewards

Grand Palladium  Cancun / Costa Mujeres Complex

Grand Palladium Costa Mujeres Resort & Spa
Vialidad Paseo Mujeres, 77400 Cancun, Quintana Roo, Mexico

Resort Phone Number : +529988685200

Reservations : Reservations Costa Mujeres

Reservations Travel Club: Travel Club Reservations

General Hotel Information: Info at Costa Mujeres



General Manager Jose Luis Caneiro

Assistant Manager

Assistant Manager CM

GPCM : (prior to arrival) GP Concierge


Concierge: Family Select Concierge 

E Concierge


TRS Coral Front Office Manager( for room requests):TRS Room requests/upgrades

TRS E butler (special requests and wish list ):


Hospitality Manager :

Social Media Manager:  Angel Herrara


Tennis Center:


Weddings: Palladium Weddings

Grand Palladium Resort & Spa, Riviera Maya Complex

Phone:(US and Canada dial 011+) 52-98-48-772-100
Toll Free USA : 888-237-1226,  Toll Free Canada : 866-685-8524,  From Dominican Republic : 809-784-8407.
From Mexico: 01-800-681-9363
From Spain: 902-42-42-62
Fax:(US and Canada dial 011+) 52-98-48-772-105
Address: Carretera Chetumal-Puerto Juarez
Km. 256-100 Municipio del Solidaridad-Quintana Roo, CP 77710, PO 122, Mexico

Reservations Call Center (on site)

Phone: (US and Canada dial 011) +52 984-877-2100 Ext.# 8113


Assistant Manager

Assistant Manager RM

Directive Team – Colonial/Kantenah /Whitesand

Front Desk

Colonial, Kantenah & White Sand

Room Division Manager(s)

Food & Beverage Manager(s) (for food allergies)


Concierge Grand Palladium

Hospitality Manager

Social Media Manager


Toll Free Number (From USA and Canada)  1-800-246-3461

Quality Manager

Best Price Guarantee Manager

Groups Coordinator

Wedding Coordinator

Travel Club Manager

Zentropia Spa

Tel: 984-877 21 00 ext. 8650

Music Manager

Photo Shop Riviera Maya

Quality and Environmental Activities

Marian Revuelta ~

TRS  Yucatan Hotel

TRS Yucatan Phone: (US and Canada dial 011) +52 984-877-2100 EXT.# 8601

Directive Team

Ivan Gonzalez:

Rooms Division

Front Desk Managers

Food & Beverage Managers

TRS Yucatan Butler Services Coordinator


Grand Palladium Punta Cana Complex


Director & General Manager – Grand Palladium Punta Cana Resort & Spa

  • Antonio Parrado Rodruguez

Resident Manager – GP Bavaro & GP Punta Cana

  • Banesa Burque

Resident Manager – GP Palace & The Royal Suites Turquesa

  • Leandro Tajer

Grand Palladium Bavaro Resort & Spa

Avda. Francia s/n, Playas de Bavaro Higuey, Punta Cana – República Dominicana

Phone:+1( 809) 221 – 0719  Fax: 1 (809) 221 – 8150

Assistant Manager 

Assistant Manager PC

Room Division Manager

Front Desk Manager

Guest Services Manager

German Concierge

anja.grimm@palladiumhotelgroup. com

Travel Club Manager

Grand Palladium Palace Resort Spa & Casino

Phone: 1 (809) 221 – 0719 Fax: 1 (809) 221 – 0819

Room Division Manager

Front Desk Manager

Guest Services Manager

Grand Palladium Punta Cana Resort & Spa

Phone: 1 (809) 221 – 0719 Fax: 1 (809) 221 – 3832

Room Division Manager

Front Desk Manager

Guest Services Manager

TRS Turquesa Hotel (The Royal Suites Turquesa)

Phone: 1(809) 221—8149 ( Fax: 1 (809) 221 – 0819

Room Division  Manager

Accommodation Assistant Manager 

Front Desk Manager

Butler Service

Wedding Coordinator

Toll Free Number (From USA and Canada)  1-800-491-1431

Community Manager

  • Yndhira M Eloy

Social Media Manager

Animation & Activities Director

Zentropia Spa

Tel: +(809) 221 81 49 ext. 2853

Fax: +(809) 221 81 49 ext. 2853

Grand Palladium Puerto Vallarta 

Carretera Punta de Mita Km. 11.5
Municipio de Bahia de Banderas, Nayarit
Mexico, CP63734

Phone:+52 329 226 9900

General Manager

Jose Morgan

Assistant Manager

Assistant Manager PV


Patricia Rodriguez

Front Desk

Reservations /Room requests

Reservations Vallarta

Call Center

Family Select

E family Host  E Family Host

Family Select front desk Family Select front desk

Manager FS Manager

Travel Club Members Services

+52 322 182 3197

Palladium Hotel Group Reservations Dept.

Guest Services

Food & Beverage Manager

Wedding Coordinator

Toll Free Number (From USA and Canada)  1-800-278-8738

Social Media Manager

Zentropia Spa

Animation & Activities Director

Diego Cadenas Ramon

Grand Palladium Jamaica Complex

Lucea – Montego Bay – Jamaica

Phone:+876 619 0000

General Manager
Gerardo de Groot

Assistant Manager

Assistant Manager Jamaica

Accommodations Director 

Assistant Accommodations Director

Food & Bev Director

Front Office Manager

Assistant Front Office Manager P Jamaica

Assistant Front Office Manager P Lady Hamilton

Guest Relations Manager

Assistant Guest Relations Manager

Amenities Jamaica amenities

Groups Coordinator

Wedding Coordinator

Toll Free Number (From USA and Canada)  1-888-442-3127


Animation & Activities Manager (POP)

Social Media Manager

TRS Cap Cana

Boulevard Fishing Lodge, Punta Cana 23000, República Dominicana


General Manager

Ivan Galarza

Front Desk Manager

Room Division Manager

Food & Beverage Manager

E Butler (special requests)

E Butler

Head Butler: 

Head Butler



Grand Palladium Imbassai, Brazil

Rodovia BA 099, km 65, Linha Verde, Condominio Reserva Imbassaí, CEP: 48280-000, Brasil

Phone:+55 71 3642-7272

Email :

General Manager

Jesus Zalvidea

Assistant Director- Accommodations

Guest Services

Front Desk / Room Request

Social Media

Grand Palladium Palace Ibiza

Grand Palladium Palace Ibiza Resort & Spa
Avda. de Bartolomé Rosello 18, 07800 Ibiza(Baleares) SPAIN
Tel: + 34 971313811



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