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Contact Us

 

Palladium Resorts Contact Information 

The links are copy & paste

 

(Note: based on a suggestion from the resort we are posting email addresses in most cases without names)

If the “mail to” links are not working for you, copy and paste the address into your address bar.

Web Site: Palladium Hotel Group

Call Center Contacts for Bookings or Cancellations

callcenter.america@palladiumhotelgroup.com

Transfer company when booking trough PHG information@guidego.com en_ 

Travel Club    1 (877) 296-9330

Travel Club reservations: reservations.en@palladiumtravelclub.com

Palladium Hotel Group

PALLADIUM GESTION, S.L. – Customer Service Dpt.

Avenida Bartolomé Roselló, 18, 07800 Ibiza (Balearic Islands), Spain

Customer Relations – Spain acliente@palladiumhotelgroup.com

Palladium Rewards

Palladium Rewards

Help @ Palladium Rewards  

help@rewards.palladiumhotelgroup.com

Grand Palladium  Cancun / Costa Mujeres Complex

Grand Palladium Costa Mujeres Resort & Spa
Vialidad Paseo Mujeres, 77400 Cancun, Quintana Roo, Mexico

Resort Phone Number : +529988685200

Reservations : crscosta.america@palladiumhotelgroup.com

Reservations Travel Club: reservations.en@palladiumtravelclub.com

General Hotel Information: info.costamujeres@palladiumhotelgroup.com

 

GRAND PALLADIUM COSTA MUJERES

General Manager Jose Luis Caneiro

Assistant Manager

dtorgeneral.costamujeres@palladiumhotelgroup.com

GPCM : (prior to arrival) econcierge.costamujeres@palladiumhotelgroup.com

FAMILY SELECTION

Concierge: 

  • efamilyhost.costamujeres@palladiumhotelgroup.com 
  • econcierge.costamujeres@palladiumhotelgroup.com

TRS CORAL

TRS Coral Front Office Manager( for room requests):

  • jennifer.gutierrez@trshotels.com

TRS E butler (special requests and wish list ): 

  • ebutler.coral@trshotels.com

 

Hospitality Manager

  • hm.costamujeres@palladiumhotelgroup.com

Social Media Manager:  Angel Herrara

 

Tennis Center: 

  • frontdesk@rafanadaltenniscentre.com

Photorapher: 

  • pspalladiumcm@photopro.mx

Weddings: 

  • infowedddings.costamujeres@palladiumhotelgroup.com

Grand Palladium Resort & Spa, Riviera Maya Complex

 
Phone:(US and Canada dial 011+) 52-98-48-772-100
Toll Free USA : 888-237-1226,  Toll Free Canada : 866-685-8524,  From Dominican Republic : 809-784-8407.
From Mexico: 01-800-681-9363
From Spain: 902-42-42-62
Fax:(US and Canada dial 011+) 52-98-48-772-105
Address: Carretera Chetumal-Puerto Juarez
Km. 256-100 Municipio del Solidaridad-Quintana Roo, CP 77710, PO 122, Mexico

Reservations Call Center (on site)

Phone: (US and Canada dial 011) +52 984-877-2100 Ext.# 8113

  • reservas1.riviera@palladiumhotelgroup.com

 

Assistant Manager

  • dtorgeneral.riviera@palladiumhotelgroup.com

Directive Team – Colonial/Kantenah /Whitesand

  • director.riviera@pallafront.cvdiumhotelgroup.com

Front Desk Colonial (room requests)

  • front.colonial@palladiumhotelgroup.com 

White Sand & Kantenah (room requests)

  • FrontGPRVM@palladiumhotelgroup.com
  • recepcion.riviera@palladiumhotelgroup.com 
  •  asistrecep1.riviera@palladiumhotelgroup.com

Kantenah Family Select 

General info FS

  • beatriz.uscanga@palladiumhotelgroup.com

Room Requests/special requests FS

Room Division Manager(s)

  • dtoradjunto1.riviera@palladiumhotelgroup.com
  • asistdireccionadj1.riviera@palladiumhotelgroup.com

Food & Beverage Manager(s) (for food allergies)

  • dtoradjunto2.whitesandriviera@palladiumhotelgroup.com
  • asistdireccionadj4.riviera@palladiumhotelgroup.com

 

Concierge Grand Palladium  (special requests)

  • concierge.riviera@palladiumhotelgroup.com
  • econcierge.riviera@palladiumhotelgroup.com

Hospitality Manager

  • hm.riviera@palladiumhotelgroup.com

Social Media Manager

  • social.mexico@palladiumhotelgroup.com

Weddings

Toll Free Number (From USA and Canada)  1-800-246-3461

  • weddings.riviera@palladiumhotelgroup.com
  • infoweddings.riviera@palladiumweddings.com

Quality Manager

  • calidad.riviera@palladiumhotelgroup.com

Best Price Guarantee Manager

  • subdircr.america@palladiumhotelgroup.com

Groups Coordinator

  • grupos.riviera@palladiumhotelgroup.com

Wedding Coordinator

  • weddings.riviera@palladiumhotelgroup.com

Travel Club Manager

  • gte.riviera@palladiumtravelclub.com
  • Members inquiries members.riviera@palladiumtravelclub.com
  • 52 984 8 77 21 00 Ext: 8844 / 8842

Zentropia Spa

Tel: 984-877 21 00 ext. 8650

  • info.riviera@zentropia-spa.com

Music Manager

  • vibemanager.riviera@palladiumhotelgroup.com

Photo Shop Riviera Maya

  • pspalladiumkantenah@photopro.mx

Quality and Environmental Activities

Marian Revuelta calidad.america@palladiumhotelgroup.com

TRS  Yucatan Hotel

TRS Yucatan Phone: (US and Canada dial 011) +52 984-877-2100 EXT.# 8601

Directive Team

Ivan Gonzalez:

  • director.yucatan@trshotels.com
    subdirector.yucatan@trshotels.com

Rooms Division

  • Room upgrade:  roxana.alvarez@trshotels.com                 
  • asistdireccionadj1.yucatan@trshotels.com

Front Desk Managers

  • roxana.alvarez@trshotels.com
  • carlos.froilam@trshotels.com
  • recepcion.yucatan@trshotels.com
  • asistrecep.yucatan@trshotels.com

Food & Beverage Managers

  • dtoradjunto2.yucatan@trshotels.com
  • asisdirecciondj2.yucatan@trshotels.com

TRS Yucatan Butler Services Coordinator

  • butler.yucatan@trshotels.com
  • ebutler.yucatan@trshotels.com

 


Grand Palladium Punta Cana Complex

 

Director & General Manager – Grand Palladium Punta Cana Resort & Spa

  • Antonio Parrado Rodruguez

Resident Manager – GP Bavaro & GP Punta Cana

  • Banesa Burque

Resident Manager – GP Palace & The Royal Suites Turquesa

  • Leandro Tajer

Grand Palladium Bavaro Resort & Spa

Avda. Francia s/n, Playas de Bavaro Higuey, Punta Cana – República Dominicana

Phone:+1( 809) 221 – 0719  Fax: 1 (809) 221 – 8150

Assistant Manager 

  • dtrorgeneral.bavaro@palladiumhotelgroup,com

Room Division Manager

  • habitaciones.bavaro@palladiumhotelgroup.com

Front Desk Manager

  • recepcion.bavaro@palladiumhotelgroup.com

Guest Services Manager

  • acliente.bavaro@palladiumhotelgroup.com

German Concierge

  • anja.grimm@palladiumhotelgroup. com

Travel Club Manager

  • gte.bavaro@palladiumtravelclub.com

Grand Palladium Palace Resort Spa & Casino

Phone: 1 (809) 221 – 0719 Fax: 1 (809) 221 – 0819

Room Division Manager

  • habitaciones.palace@palladiumhotelgroup.com

Front Desk Manager

  • recepcion.palace@palladiumhotelgroup.com

Guest Services Manager

  • acliente.palace@palladiumhotelgroup.com

Grand Palladium Punta Cana Resort & Spa

Phone: 1 (809) 221 – 0719 Fax: 1 (809) 221 – 3832

Room Division Manager

  • habitaciones.puntacana@palladiumhotelgroup.com

Front Desk Manager

  • gterecppc@palladiumhotelgroup.com

Guest Services Manager

  • acliente.puntacana@palladiumhotelgroup.com

TRS Turquesa Hotel (The Royal Suites Turquesa)

Phone: 1(809) 221—8149 ( Fax: 1 (809) 221 – 0819

Room Division  Manager

  • habitaciones.rs.turquesa@palladiumhotelgroup.com

Accommodation Assistant Manager 

  • asisthab.turquesa@trshotels.com

Front Desk Manager

  • recepcion.turquesa@trshotels.com

Butler Service

  • ebutler.turquesa@trshotels.com

Wedding Coordinator

  • weddings.bavaro@fiestahotelgroup.com

Toll Free Number (From USA and Canada)  1-800-491-1431

Community Manager

  • Yndhira M Eloy

Social Media Manager

  • social.dominicana@palladiumhotelgroup.com

Animation & Activities Director

  • animacion.bavaro@palladiumhotelgroup.com 

Zentropia Spa

Tel: +(809) 221 81 49 ext. 2853

Fax: +(809) 221 81 49 ext. 2853

  • recepcion.bavaro@zentropia-spa.com

Grand Palladium Puerto Vallarta 

Carretera Punta de Mita Km. 11.5
Municipio de Bahia de Banderas, Nayarit
Mexico, CP63734

Phone:+52 329 226 9900

General Manager

Jose Morgan

Assistant Manager

  • dtorgeneral.vallarta@palladiumhotelgroup.com

Assistant

Patricia Rodriguez

  • asisgerencia.vallarta@palladiumhotelgroup.com

Front Desk

  • recepcion.vallarta@palladiumhotelgroup.com
  • frontdesk.vallarta@palladiumhotelgroup.com

Reservations /Room requests

  • crsreservas.vallarta@palladiumhotelgroup.com
  • callcenter.america@palladiumhotelgroup.com

Family Select

E family Host  

  • eFamilyHost.vallarta@palladiumhotelgroup.com

Family Select front desk 

  • familyselection.vallarta@palladiumhotelgoup.com

Manager 

  • family.vallarta@palladiumhotelgroup.com

Travel Club Members Services

+52 322 182 3197

Palladium Hotel Group Reservations Dept.

  • asistcr2.america@palladiumhotelgroup.com
  • grupos.vallarta@palladiumhotelgroup.com

Guest Services

  • guest.vallarta@palladiumhotelgroup.com

Food & Beverage Manager

  • ayb.vallarta@palladiumhotelgroup.com

Wedding Coordinator

  • weddings.vallarta@palladiumhotelgroup.com

Toll Free Number (From USA and Canada)  1-800-278-8738

Social Media Manager

  • comsocial.mexico@palladiumhotelgroup.com

Zentropia Spa

  • info.riviera@zentropia-spa.com

Animation & Activities Director

Diego Cadenas Ramon


Grand Palladium Jamaica Complex

Lucea – Montego Bay – Jamaica

Phone:+876 619 0000

General Manager
Gerardo de Groot

Assistant Manager

  • dtorgeneral.jamaica@palladiumhotelgroup.com

Accommodations Director 

  • assistdtor1.jamaica@palladiumhotelgroup.com

Assistant Accommodations Director

  • assistaccommodations.jamaica@palladiumhotelgroup.com

Food & Bev Director

  • assistdtor2.jamaica@palladiumhotelgroup.com

Front Office Manager

  • frontoffice.jamaica@palladiumhotelgroup.com

Assistant Front Office Manager P Jamaica

  • reception.jamaica@palladiumhotelgroup.com

Assistant Front Office Manager P Lady Hamilton

  • reception.ladyhamilton@palladiumhotelgroup.com

Guest Relations Manager

  • guestrelationsmanager.jamaica@palladiumhotelgroup.com

Assistant Guest Relations Manager

  • pr1.jamaica@palladiumhotelgroup.com

Amenities Jamaica amenities

Groups Coordinator

  • groups2.jamaica@palladiumhotelgroup.com

Wedding Coordinator

  • weddings.jamaica@palladiumhotelgroup.com

Toll Free Number (From USA and Canada)  1-888-442-3127

 

Animation & Activities Manager (POP)

  • entertainmentmanager.jamaica@palladiumhotelgroup.com

Social Media Manager

  • social.jamaica@palladiumhotelgroup.com

TRS Cap Cana

Boulevard Fishing Lodge, Punta Cana 23000, República Dominicana

Phone:809-469-7560

General Manager

Ivan Galarza

director.capcana@trshotels.com

Front Office & Butler Manager

  • ezequiel.reyes@trshotels.com

Front Desk Manager

  • front.capcana@trshotels.com

Room Division Manager

  • dtoradjunto.capcana@trshotels.com

Food & Beverage Manager

  • dtoradjuntoayb.capcana@trshotels.com

E Butler (special requests)

  • ebutler.capcana@trshotels.com

 

 

Grand Palladium Imbassai, Brazil

Rodovia BA 099, km 65, Linha Verde, Condominio Reserva Imbassaí, CEP: 48280-000, Brasil

Phone:+55 71 3642-7272

Email : info.brasil@palladiumhotelgroup.com

General Manager

Jesus Zalvidea

Assistant Director- Accommodations

  • reservas.brasil@palladiumhotelgroup.com

Guest Services

  • relacoespublicas.brasil@palladiumhotelgroup.com

Front Desk / Room Request

  • cr1brasil@palladiumhotelgroup.com

Social Media

  • social.brazil@palladiumhotelgroup.com

Grand Palladium Palace Ibiza

Grand Palladium Palace Ibiza Resort & Spa
Avda. de Bartolomé Rosello 18, 07800 Ibiza(Baleares) SPAIN
Tel: + 34 971313811

 

 

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