You may contact Anne Adams on Facebook. Unofficial Palladium Facebook
Palladium Resorts Contact Information
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(Note: based on a suggestion from the resort we are posting email addresses in most cases without names)
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Web Site: Palladium Hotel Group
Call Center for reservations/changes Call Center phones
FAQ & Contact numbers @ PHG TC Contact numbers for TC reservations
Transfer company when booking trough PHG information@guidego.com en_
Travel Club 1 (877) 296-9330
Travel Club reservations:
USA 1877 296 9330
CAN 1877 287 0724
OTHER +52 984 873 4801
Palladium Hotel Group
PALLADIUM GESTION, S.L. – Customer Service Dpt.
Avenida Bartolomé Roselló, 18, 07800 Ibiza (Balearic Islands), Spain
Customer Relations – Spain acliente@palladiumhotelgroup.com
Palladium Rewards
Help @ Palladium Rewards
help@rewards.palladiumhotelgroup.com
Grand Palladium Cancun / Costa Mujeres Complex
Grand Palladium Costa Mujeres Resort & Spa
Vialidad Paseo Mujeres, 77400 Cancun, Quintana Roo, Mexico
Resort Phone Number : +529988685200
Reservations : crscosta.america@palladiumhotelgroup.com
Reservations Travel Club: reservations.en@palladiumtravelclub.com
General Hotel Information: info.costamujeres@palladiumhotelgroup.com
GRAND PALLADIUM COSTA MUJERES
General Manager Jose Luis Caneiro
Assistant Manager
dtorgeneral.costamujeres@palladiumhotelgroup.com
GPCM : (prior to arrival) econcierge.costamujeres@palladiumhotelgroup.com
FAMILY SELECTION
Concierge:
- efamilyhost.costamujeres@palladiumhotelgroup.com
- econcierge.costamujeres@palladiumhotelgroup.com
TRS CORAL
TRS Coral Front Office Manager( for room requests):
- jennifer.gutierrez@trshotels.com
TRS E butler (special requests and wish list ):
- ebutler.coral@trshotels.com
Hospitality Manager :
- hm.costamujeres@palladiumhotelgroup.com
Social Media Manager: Angel Herrara
Tennis Center:
- frontdesk@rafanadaltenniscentre.com
Photorapher:
- pspalladiumcm@photopro.mx
Weddings:
- infowedddings.costamujeres@palladiumhotelgroup.com
Grand Palladium Resort & Spa, Riviera Maya Complex
Phone:(US and Canada dial 011+) 52-98-48-772-100
Toll Free USA : 888-237-1226, Toll Free Canada : 866-685-8524, From Dominican Republic : 809-784-8407.
From Mexico: 01-800-681-9363
From Spain: 902-42-42-62
Fax:(US and Canada dial 011+) 52-98-48-772-105
Address: Carretera Chetumal-Puerto Juarez
Km. 256-100 Municipio del Solidaridad-Quintana Roo, CP 77710, PO 122, Mexico
Reservations Call Center (on site)
Phone: (US and Canada dial 011) +52 984-877-2100 Ext.# 8113
- reservas1.riviera@palladiumhotelgroup.com
Call Center America (non-European hotel)
- callcenter.america@palladiumhotelgroup.com
Assistant Manager
- dtorgeneral.riviera@palladiumhotelgroup.com
Directive Team – Colonial/Kantenah /Whitesand
- director.riviera@pallafront.cvdiumhotelgroup.com
Front Desk Colonial (room requests)
- front.colonial@palladiumhotelgroup.com
White Sand & Kantenah (room requests)
- econcierge.riviera@palladiumhotelgroup.com
Kantenah Family Select
General info FS
- beatriz.uscanga@palladiumhotelgroup.com
Room Requests/special requests FS
- efamilyhost.rivieramaya@palladiumhotelgroup.com
- regina.nunez@palladiumhotelgroup.com
Room Division Manager(s)
- dtoradjunto1.riviera@palladiumhotelgroup.com
- asistdireccionadj1.riviera@palladiumhotelgroup.com
Food & Beverage Manager(s) (for food allergies)
- dtoradjunto2.whitesandriviera@palladiumhotelgroup.com
- asistdireccionadj4.riviera@palladiumhotelgroup.com
Concierge Grand Palladium (special requests)
- concierge.riviera@palladiumhotelgroup.com
- econcierge.riviera@palladiumhotelgroup.com
Hospitality Manager
- hm.riviera@palladiumhotelgroup.com
Social Media Manager
- social.mexico@palladiumhotelgroup.com
Weddings
Toll Free Number (From USA and Canada) 1-800-246-3461
- weddings.riviera@palladiumhotelgroup.com
- infoweddings.riviera@palladiumweddings.com
Quality Manager
- calidad.riviera@palladiumhotelgroup.com
Best Price Guarantee Manager
- subdircr.america@palladiumhotelgroup.com
Groups Coordinator
- grupos.riviera@palladiumhotelgroup.com
Wedding Coordinator
- weddings.riviera@palladiumhotelgroup.com
Travel Club Manager
- gte.riviera@palladiumtravelclub.com
- Members inquiries members.riviera@palladiumtravelclub.com
USA 1877 296 9330– CAN 1877 287 0724– OTHER +52 984 873 4801
Zentropia Spa
Tel: 984-877 21 00 ext. 8650
- info.riviera@zentropia-spa.com
Music Manager
- vibemanager.riviera@palladiumhotelgroup.com
Photo Shop Riviera Maya
- pspalladiumkantenah@photopro.mx
Quality and Environmental Activities
Marian Revuelta calidad.america@palladiumhotelgroup.com
TRS Yucatan Hotel
TRS Yucatan Phone: (US and Canada dial 011) +52 984-877-2100 EXT.# 8601
Directive Team
Ivan Gonzalez:
- director.yucatan@trshotels.com
subdirector.yucatan@trshotels.com
Rooms Division
- Room upgrade: roxana.alvarez@trshotels.com
- asistdireccionadj1.yucatan@trshotels.com
Front Desk Managers
- roxana.alvarez@trshotels.com
- carlos.froilam@trshotels.com
- recepcion.yucatan@trshotels.com
- asistrecep.yucatan@trshotels.com
Food & Beverage Managers
- dtoradjunto2.yucatan@trshotels.com
- asisdirecciondj2.yucatan@trshotels.com
TRS Yucatan Butler Services Coordinator
- butler.yucatan@trshotels.com
- ebutler.yucatan@trshotels.com
Grand Palladium Punta Cana Complex
Director & General Manager – Grand Palladium Punta Cana Resort & Spa
- Antonio Parrado Rodruguez
Resident Manager – GP Bavaro & GP Punta Cana
- Banesa Burque
Resident Manager – GP Palace & The Royal Suites Turquesa
- Leandro Tajer
Grand Palladium Bavaro Resort & Spa
Avda. Francia s/n, Playas de Bavaro Higuey, Punta Cana – República Dominicana
Phone:+1( 809) 221 – 0719 Fax: 1 (809) 221 – 8150
Assistant Manager
- dtrorgeneral.bavaro@palladiumhotelgroup,com
Room Division Manager
- habitaciones.bavaro@palladiumhotelgroup.com
Front Desk Manager
- recepcion.bavaro@palladiumhotelgroup.com
Guest Services Manager
- acliente.bavaro@palladiumhotelgroup.com
German Concierge
- anja.grimm@palladiumhotelgroup. com
Travel Club Manager
- gte.bavaro@palladiumtravelclub.com
Grand Palladium Palace Resort Spa & Casino
Phone: 1 (809) 221 – 0719 Fax: 1 (809) 221 – 0819
Room Division Manager
- habitaciones.palace@palladiumhotelgroup.com
Front Desk Manager
- recepcion.palace@palladiumhotelgroup.com
Guest Services Manager
- acliente.palace@palladiumhotelgroup.com
Grand Palladium Punta Cana Resort & Spa
Phone: 1 (809) 221 – 0719 Fax: 1 (809) 221 – 3832
Room Division Manager
- habitaciones.puntacana@palladiumhotelgroup.com
Front Desk Manager
- gterecppc@palladiumhotelgroup.com
Guest Services Manager
- acliente.puntacana@palladiumhotelgroup.com
TRS Turquesa Hotel (The Royal Suites Turquesa)
Phone: 1(809) 221—8149 ( Fax: 1 (809) 221 – 0819
Room Division Manager
- habitaciones.rs.turquesa@palladiumhotelgroup.com
Accommodation Assistant Manager
- asisthab.turquesa@trshotels.com
Front Desk Manager
- recepcion.turquesa@trshotels.com
Butler Service
- ebutler.turquesa@trshotels.com
Wedding Coordinator
- weddings.bavaro@fiestahotelgroup.com
Toll Free Number (From USA and Canada) 1-800-491-1431
Community Manager
- Yndhira M Eloy
Social Media Manager
- social.dominicana@palladiumhotelgroup.com
Animation & Activities Director
- animacion.bavaro@palladiumhotelgroup.com
Zentropia Spa
Tel: +(809) 221 81 49 ext. 2853
Fax: +(809) 221 81 49 ext. 2853
- recepcion.bavaro@zentropia-spa.com
Grand Palladium Puerto Vallarta
Carretera Punta de Mita Km. 11.5
Municipio de Bahia de Banderas, Nayarit
Mexico, CP63734
Phone:+52 329 226 9900
General Manager
Jose Morgan
Assistant Manager
- dtorgeneral.vallarta@palladiumhotelgroup.com
Assistant
Patricia Rodriguez
- asisgerencia.vallarta@palladiumhotelgroup.com
Front Desk
- recepcion.vallarta@palladiumhotelgroup.com
- frontdesk.vallarta@palladiumhotelgroup.com
Reservations /Room requests
- crsreservas.vallarta@palladiumhotelgroup.com
- callcenter.america@palladiumhotelgroup.com
Family Select
E family Host
- eFamilyHost.vallarta@palladiumhotelgroup.com
Family Select front desk
- familyselection.vallarta@palladiumhotelgoup.com
Manager
- family.vallarta@palladiumhotelgroup.com
Travel Club Members Services
+52 322 182 3197
Palladium Hotel Group Reservations Dept.
- asistcr2.america@palladiumhotelgroup.com
- grupos.vallarta@palladiumhotelgroup.com
Guest Services
- guest.vallarta@palladiumhotelgroup.com
Food & Beverage Manager
- ayb.vallarta@palladiumhotelgroup.com
Wedding Coordinator
- weddings.vallarta@palladiumhotelgroup.com
Toll Free Number (From USA and Canada) 1-800-278-8738
Social Media Manager
- comsocial.mexico@palladiumhotelgroup.com
Zentropia Spa
- info.riviera@zentropia-spa.com
Animation & Activities Director
Diego Cadenas Ramon
Grand Palladium Jamaica Complex
Lucea – Montego Bay – Jamaica
Phone:+876 619 0000
General Manager
Gerardo de Groot
Contacts to change/modify reservations
Assistant Manager
- dtorgeneral.jamaica@palladiumhotelgroup.com
Accommodations Director
- assistdtor1.jamaica@palladiumhotelgroup.com
Assistant Accommodations Director
- assistaccommodations.jamaica@palladiumhotelgroup.com
Food & Bev Director
- assistdtor2.jamaica@palladiumhotelgroup.com
Front Office Manager
- frontoffice.jamaica@palladiumhotelgroup.com
Assistant Front Office Manager P Jamaica
- reception.jamaica@palladiumhotelgroup.com
Assistant Front Office Manager P Lady Hamilton
- reception.ladyhamilton@palladiumhotelgroup.com
Guest Relations Manager
- guestrelationsmanager.jamaica@palladiumhotelgroup.com
Assistant Guest Relations Manager
- pr1.jamaica@palladiumhotelgroup.com
Amenities Jamaica amenities
Groups Coordinator
- groups2.jamaica@palladiumhotelgroup.com
Wedding Coordinator
- weddingsbypalladium@palladiumhotelgroup.com
Toll Free Number (From USA and Canada) 1-888-442-3127
Animation & Activities Manager (POP)
- entertainmentmanager.jamaica@palladiumhotelgroup.com
Social Media Manager
- social.jamaica@palladiumhotelgroup.com
TRS Cap Cana
Boulevard Fishing Lodge, Punta Cana 23000, República Dominicana
Phone:809-469-7560
General Manager
Ivan Galarza
director.capcana@trshotels.com
Front Office & Butler Manager
- ezequiel.reyes@trshotels.com
Front Desk Manager
- front.capcana@trshotels.com
Room Division Manager
- dtoradjunto.capcana@trshotels.com
Food & Beverage Manager
- dtoradjuntoayb.capcana@trshotels.com
E Butler (special requests)
- ebutler.capcana@trshotels.com
Grand Palladium Imbassai, Brazil
Rodovia BA 099, km 65, Linha Verde, Condominio Reserva Imbassaí, CEP: 48280-000, Brasil
Phone:+55 71 3642-7272
Email : info.brasil@palladiumhotelgroup.com
General Manager
Jesus Zalvidea
Assistant Director- Accommodations
- reservas.brasil@palladiumhotelgroup.com
Guest Services
- relacoespublicas.brasil@palladiumhotelgroup.com
Front Desk / Room Request
- cr1brasil@palladiumhotelgroup.com
Social Media
- social.brazil@palladiumhotelgroup.com
Grand Palladium Palace Ibiza
Grand Palladium Palace Ibiza Resort & Spa
Avda. de Bartolomé Rosello 18, 07800 Ibiza(Baleares) SPAIN
Tel: + 34 971313811