You may email Anne @ anneladams37@gmail.com
Palladium Resorts Contact Information
The links are copy & paste
(Note: based on a suggestion from the resort we are posting email addresses in most cases without names)
If the “mail to” links are not working for you, copy and paste the address into your address bar.
Web Site: Palladium Hotel Group
Call Center Contacts for Bookings or Cancellations
callcenter.america@palladiumhotelgroup.com
Transfer company when booking trough PHG information@guidego.com en_
Travel Club 1 (877) 296-9330
Travel Club reservations:
USA 1877 296 9330
CAN 1877 287 0724
OTHER +52 984 873 4801
Palladium Hotel Group
PALLADIUM GESTION, S.L. – Customer Service Dpt.
Avenida Bartolomé Roselló, 18, 07800 Ibiza (Balearic Islands), Spain
Customer Relations – Spain acliente@palladiumhotelgroup.com
Palladium Rewards
Help @ Palladium Rewards
help@rewards.palladiumhotelgroup.com
Grand Palladium Cancun / Costa Mujeres Complex
Grand Palladium Costa Mujeres Resort & Spa
Vialidad Paseo Mujeres, 77400 Cancun, Quintana Roo, Mexico
Resort Phone Number : +529988685200
Reservations : crscosta.america@palladiumhotelgroup.com
Reservations Travel Club: reservations.en@palladiumtravelclub.com
General Hotel Information: info.costamujeres@palladiumhotelgroup.com
GRAND PALLADIUM COSTA MUJERES
General Manager Jose Luis Caneiro
Assistant Manager
dtorgeneral.costamujeres@palladiumhotelgroup.com
GPCM : (prior to arrival) econcierge.costamujeres@palladiumhotelgroup.com
FAMILY SELECTION
Concierge:
- efamilyhost.costamujeres@palladiumhotelgroup.com
- econcierge.costamujeres@palladiumhotelgroup.com
TRS CORAL
TRS Coral Front Office Manager( for room requests):
- jennifer.gutierrez@trshotels.com
TRS E butler (special requests and wish list ):
- ebutler.coral@trshotels.com
Hospitality Manager :
- hm.costamujeres@palladiumhotelgroup.com
Social Media Manager: Angel Herrara
Tennis Center:
- frontdesk@rafanadaltenniscentre.com
Photorapher:
- pspalladiumcm@photopro.mx
Weddings:
- infowedddings.costamujeres@palladiumhotelgroup.com
Grand Palladium Resort & Spa, Riviera Maya Complex
Phone:(US and Canada dial 011+) 52-98-48-772-100
Toll Free USA : 888-237-1226, Toll Free Canada : 866-685-8524, From Dominican Republic : 809-784-8407.
From Mexico: 01-800-681-9363
From Spain: 902-42-42-62
Fax:(US and Canada dial 011+) 52-98-48-772-105
Address: Carretera Chetumal-Puerto Juarez
Km. 256-100 Municipio del Solidaridad-Quintana Roo, CP 77710, PO 122, Mexico
Reservations Call Center (on site)
Phone: (US and Canada dial 011) +52 984-877-2100 Ext.# 8113
- reservas1.riviera@palladiumhotelgroup.com
Call Center America (non-European hotel)
- callcenter.america@palladiumhotelgroup.com
Assistant Manager
- dtorgeneral.riviera@palladiumhotelgroup.com
Directive Team – Colonial/Kantenah /Whitesand
- director.riviera@pallafront.cvdiumhotelgroup.com
Front Desk Colonial (room requests)
- front.colonial@palladiumhotelgroup.com
White Sand & Kantenah (room requests)
- econcierge.riviera@palladiumhotelgroup.com
Kantenah Family Select
General info FS
- beatriz.uscanga@palladiumhotelgroup.com
Room Requests/special requests FS
- efamilyhost.rivieramaya@palladiumhotelgroup.com
- regina.nunez@palladiumhotelgroup.com
Room Division Manager(s)
- dtoradjunto1.riviera@palladiumhotelgroup.com
- asistdireccionadj1.riviera@palladiumhotelgroup.com
Food & Beverage Manager(s) (for food allergies)
- dtoradjunto2.whitesandriviera@palladiumhotelgroup.com
- asistdireccionadj4.riviera@palladiumhotelgroup.com
Concierge Grand Palladium (special requests)
- concierge.riviera@palladiumhotelgroup.com
- econcierge.riviera@palladiumhotelgroup.com
Hospitality Manager
- hm.riviera@palladiumhotelgroup.com
Social Media Manager
- social.mexico@palladiumhotelgroup.com
Weddings
Toll Free Number (From USA and Canada) 1-800-246-3461
- weddings.riviera@palladiumhotelgroup.com
- infoweddings.riviera@palladiumweddings.com
Quality Manager
- calidad.riviera@palladiumhotelgroup.com
Best Price Guarantee Manager
- subdircr.america@palladiumhotelgroup.com
Groups Coordinator
- grupos.riviera@palladiumhotelgroup.com
Wedding Coordinator
- weddings.riviera@palladiumhotelgroup.com
Travel Club Manager
- gte.riviera@palladiumtravelclub.com
- Members inquiries members.riviera@palladiumtravelclub.com
USA 1877 296 9330– CAN 1877 287 0724– OTHER +52 984 873 4801
Zentropia Spa
Tel: 984-877 21 00 ext. 8650
- info.riviera@zentropia-spa.com
Music Manager
- vibemanager.riviera@palladiumhotelgroup.com
Photo Shop Riviera Maya
- pspalladiumkantenah@photopro.mx
Quality and Environmental Activities
Marian Revuelta calidad.america@palladiumhotelgroup.com
TRS Yucatan Hotel
TRS Yucatan Phone: (US and Canada dial 011) +52 984-877-2100 EXT.# 8601
Directive Team
Ivan Gonzalez:
- director.yucatan@trshotels.com
subdirector.yucatan@trshotels.com
Rooms Division
- Room upgrade: roxana.alvarez@trshotels.com
- asistdireccionadj1.yucatan@trshotels.com
Front Desk Managers
- roxana.alvarez@trshotels.com
- carlos.froilam@trshotels.com
- recepcion.yucatan@trshotels.com
- asistrecep.yucatan@trshotels.com
Food & Beverage Managers
- dtoradjunto2.yucatan@trshotels.com
- asisdirecciondj2.yucatan@trshotels.com
TRS Yucatan Butler Services Coordinator
- butler.yucatan@trshotels.com
- ebutler.yucatan@trshotels.com
Grand Palladium Punta Cana Complex
Director & General Manager – Grand Palladium Punta Cana Resort & Spa
- Antonio Parrado Rodruguez
Resident Manager – GP Bavaro & GP Punta Cana
- Banesa Burque
Resident Manager – GP Palace & The Royal Suites Turquesa
- Leandro Tajer
Grand Palladium Bavaro Resort & Spa
Avda. Francia s/n, Playas de Bavaro Higuey, Punta Cana – República Dominicana
Phone:+1( 809) 221 – 0719 Fax: 1 (809) 221 – 8150
Assistant Manager
- dtrorgeneral.bavaro@palladiumhotelgroup,com
Room Division Manager
- habitaciones.bavaro@palladiumhotelgroup.com
Front Desk Manager
- recepcion.bavaro@palladiumhotelgroup.com
Guest Services Manager
- acliente.bavaro@palladiumhotelgroup.com
German Concierge
- anja.grimm@palladiumhotelgroup. com
Travel Club Manager
- gte.bavaro@palladiumtravelclub.com
Grand Palladium Palace Resort Spa & Casino
Phone: 1 (809) 221 – 0719 Fax: 1 (809) 221 – 0819
Room Division Manager
- habitaciones.palace@palladiumhotelgroup.com
Front Desk Manager
- recepcion.palace@palladiumhotelgroup.com
Guest Services Manager
- acliente.palace@palladiumhotelgroup.com
Grand Palladium Punta Cana Resort & Spa
Phone: 1 (809) 221 – 0719 Fax: 1 (809) 221 – 3832
Room Division Manager
- habitaciones.puntacana@palladiumhotelgroup.com
Front Desk Manager
- gterecppc@palladiumhotelgroup.com
Guest Services Manager
- acliente.puntacana@palladiumhotelgroup.com
TRS Turquesa Hotel (The Royal Suites Turquesa)
Phone: 1(809) 221—8149 ( Fax: 1 (809) 221 – 0819
Room Division Manager
- habitaciones.rs.turquesa@palladiumhotelgroup.com
Accommodation Assistant Manager
- asisthab.turquesa@trshotels.com
Front Desk Manager
- recepcion.turquesa@trshotels.com
Butler Service
- ebutler.turquesa@trshotels.com
Wedding Coordinator
- weddings.bavaro@fiestahotelgroup.com
Toll Free Number (From USA and Canada) 1-800-491-1431
Community Manager
- Yndhira M Eloy
Social Media Manager
- social.dominicana@palladiumhotelgroup.com
Animation & Activities Director
- animacion.bavaro@palladiumhotelgroup.com
Zentropia Spa
Tel: +(809) 221 81 49 ext. 2853
Fax: +(809) 221 81 49 ext. 2853
- recepcion.bavaro@zentropia-spa.com
Grand Palladium Puerto Vallarta
Carretera Punta de Mita Km. 11.5
Municipio de Bahia de Banderas, Nayarit
Mexico, CP63734
Phone:+52 329 226 9900
General Manager
Jose Morgan
Assistant Manager
- dtorgeneral.vallarta@palladiumhotelgroup.com
Assistant
Patricia Rodriguez
- asisgerencia.vallarta@palladiumhotelgroup.com
Front Desk
- recepcion.vallarta@palladiumhotelgroup.com
- frontdesk.vallarta@palladiumhotelgroup.com
Reservations /Room requests
- crsreservas.vallarta@palladiumhotelgroup.com
- callcenter.america@palladiumhotelgroup.com
Family Select
E family Host
- eFamilyHost.vallarta@palladiumhotelgroup.com
Family Select front desk
- familyselection.vallarta@palladiumhotelgoup.com
Manager
- family.vallarta@palladiumhotelgroup.com
Travel Club Members Services
+52 322 182 3197
Palladium Hotel Group Reservations Dept.
- asistcr2.america@palladiumhotelgroup.com
- grupos.vallarta@palladiumhotelgroup.com
Guest Services
- guest.vallarta@palladiumhotelgroup.com
Food & Beverage Manager
- ayb.vallarta@palladiumhotelgroup.com
Wedding Coordinator
- weddings.vallarta@palladiumhotelgroup.com
Toll Free Number (From USA and Canada) 1-800-278-8738
Social Media Manager
- comsocial.mexico@palladiumhotelgroup.com
Zentropia Spa
- info.riviera@zentropia-spa.com
Animation & Activities Director
Diego Cadenas Ramon
Grand Palladium Jamaica Complex
Lucea – Montego Bay – Jamaica
Phone:+876 619 0000
General Manager
Gerardo de Groot
Assistant Manager
- dtorgeneral.jamaica@palladiumhotelgroup.com
Accommodations Director
- assistdtor1.jamaica@palladiumhotelgroup.com
Assistant Accommodations Director
- assistaccommodations.jamaica@palladiumhotelgroup.com
Food & Bev Director
- assistdtor2.jamaica@palladiumhotelgroup.com
Front Office Manager
- frontoffice.jamaica@palladiumhotelgroup.com
Assistant Front Office Manager P Jamaica
- reception.jamaica@palladiumhotelgroup.com
Assistant Front Office Manager P Lady Hamilton
- reception.ladyhamilton@palladiumhotelgroup.com
Guest Relations Manager
- guestrelationsmanager.jamaica@palladiumhotelgroup.com
Assistant Guest Relations Manager
- pr1.jamaica@palladiumhotelgroup.com
Amenities Jamaica amenities
Groups Coordinator
- groups2.jamaica@palladiumhotelgroup.com
Wedding Coordinator
- weddings.jamaica@palladiumhotelgroup.com
Toll Free Number (From USA and Canada) 1-888-442-3127
Animation & Activities Manager (POP)
- entertainmentmanager.jamaica@palladiumhotelgroup.com
Social Media Manager
- social.jamaica@palladiumhotelgroup.com
TRS Cap Cana
Boulevard Fishing Lodge, Punta Cana 23000, República Dominicana
Phone:809-469-7560
General Manager
Ivan Galarza
director.capcana@trshotels.com
Front Office & Butler Manager
- ezequiel.reyes@trshotels.com
Front Desk Manager
- front.capcana@trshotels.com
Room Division Manager
- dtoradjunto.capcana@trshotels.com
Food & Beverage Manager
- dtoradjuntoayb.capcana@trshotels.com
E Butler (special requests)
- ebutler.capcana@trshotels.com
Grand Palladium Imbassai, Brazil
Rodovia BA 099, km 65, Linha Verde, Condominio Reserva Imbassaí, CEP: 48280-000, Brasil
Phone:+55 71 3642-7272
Email : info.brasil@palladiumhotelgroup.com
General Manager
Jesus Zalvidea
Assistant Director- Accommodations
- reservas.brasil@palladiumhotelgroup.com
Guest Services
- relacoespublicas.brasil@palladiumhotelgroup.com
Front Desk / Room Request
- cr1brasil@palladiumhotelgroup.com
Social Media
- social.brazil@palladiumhotelgroup.com
Grand Palladium Palace Ibiza
Grand Palladium Palace Ibiza Resort & Spa
Avda. de Bartolomé Rosello 18, 07800 Ibiza(Baleares) SPAIN
Tel: + 34 971313811