9 wonderful days at Kantenah FS

Updated  report by Nancy King. Posted with permission.

Sitting in the lobby getting ready to leave after 9 wonderful days I figured I would write a review.
I’m not sure how anyone can complain about this place! It went well beyond my expectations.
Airport was a bit of a crap show getting bags, took 1.5 hours but apparently Air Transat is on some kind of rotating strike? So perhaps that’s why.

We took a private transfer so can’t really comment on the Air Transat one. We used VIP and they were great!

Check in was okay, the concierge switched over to another staff member while we were waiting for our room and did not communicate that so we ended up sitting and waiting for an extra hour, not a huge deal but a little irritating after a long day of travel. Besides that I really have nothing to complain about.

Our butlers were super quick to respond to any questions or requests which made things like getting extra blankets, pillows, etc much easier. I could see why people might complain about that, I requested 3 things the first night, extra towels, linens for the pull out coach and a hair dryer. I texted those to the butler who then contacted housekeeping, the housekeeper brought the towels but nothing else, so I texted again, then they brought the bedsheets but no comforter, etc. so I can see how frustrating it would be to not have a butler to sort that out for you. They booked all the restaurants right away so we were able to eat in every one before we left with the exception of Poseidon which was closed. My favourites were El Dorado and Sumptori.
The resort is HUGE but so easy to get around through all the short cuts and they are all shaded which makes for a nice walk.

The sports centre was awesome.

We prefer a more quiet atmosphere so liked the FS beach, always loungers available, not crowded and a lovely breeze all the time. The beach had a few spots that were a little rocky but nothing we can’t avoid or just wear water shoes and walk right through.
I did wander over to the colonial pool once but couldn’t find a lounger anywhere, people get up early and reserve spots. I loved that it wasn’t an issue in the FS area.
Went to the FS pool once, it was nice with lots of beds, not very busy, but because the resort has so many trees, they blocked the breeze. I found everywhere except the beach to be so hot so I pretty much lived there.

Buffets were excellent with a huge selection. I definitely gained a few pounds this week The food was always warm and restocked quickly.I loved the nest for breakfast. There was always live music but it was much less busy than the other buffets.

Drinks were good. I’m not a big drinker but I enjoyed being able to order the higher end liquor. But you have to ask for it, otherwise they just use whatever the cheap stuff is.

We had a swim out room in building 51, super close to the beach which I personally loved, it was right beside the construction but honestly the noise was so minimal. And on the beach the waves drowned even that out. The water was soooo warm in our swim out as well. We had 2 double beds and a single pull out. My 12 year old son fit just fine on the pull out, my husband slept in a double and my 15 year old daughter and I shared a double. We never felt crowded at all. Only complaint about the room was the AC does not go lower than 20 degrees. Which felt fine during the day when you are coming in from the heat but at night it was a little on the warm side. My husband did not enjoy that part but he likes to sleep in the cold.

Wi-fi was pretty good. Didn’t work on the FS beach unless you were up by the bar but most other places seemed to have a decent connection. Bring your pool floaties and sunscreen with you if you can as the gift shop is very overpriced.

One thing I discovered the second last day that I wish I knew sooner was to get your picture taken when the photographer staff are walking around. There is no pressure on the spot, they just take your pictures and then you can log into the app later or walk up to the shop beside the gift shop and look at them all from your entire stay. We got some taken after dinner the second last night there but when I went up to look at them I saw all kinds of ones they had on display of other families and couples and they were GORGEOUS! The photographers are really talented. Yes the photos are a bit expensive $20 per picture, but they are just as good as many pros back home and I’ve paid a lot more money than that for pictures from them.

No late check out, you give up your room at 12, but you can keep your bracelets and stay on the resort and use everything until 6. There are also showers in the lobby to use.

I think I covered most everything. I do highly recommend FS as I’m not sure my stay would not have been quite as nice without a butler, also I LOVED the FS beach and the nest for breakfast.