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My daughter and I chose the Palladium for our mother/daughter Christmas trip as we feel like we are “going home”. We discussed going to P Punta Cana or Jamaica but we always end up back at the P in Riviera Maya as there are so many great staff that make us feel like family. While I love the Kantenah Mayan Suites when I travel solo, I love the Royal Suites Yucatan when with my daughter. We both enjoy the extra pampering. My daughter took advantage of the new pool floats,
the yummy ice cream selection at the bar and the double jacuzzi on our deck. I used the excellent room service both upon my arrival and departure. A very extensive menu is offered as is service with a smile! I was also able to order a bottle of house wine for no charge (not on menu).The staff both at the Royal Suites Yucatan and throughout the resort are wonderful and go beyond the call of duty to make one’s stay perfect. I have come to know many staff over the years and hesitate to name those who stand out as I would fear leaving someone out. I had the pleasure of a visit with LuLu who has been at the P since the beginning and has assisted me and others with reservations over the years. She also introduced me to Andrea whom I have come to know over the years and who is always there to address guests’ concerns. I also went by to visit with Paula in Guest Services and to thank her for the outstanding attention to detail in helping me to celebrate my daughter’s birthday 2 years in a row. The resort lavished my daughter with balloons, a cake, flowers, champagne, streamers,a fruit basket and more. Wow!!
I would be remiss if I did not mention Pedro who has also been at the resort since the beginning. He is now at the Royal and I felt like he was always quietly looking out for me and my daughter. On my last morning he tapped on my door saying, “Miss Annie are you awake?” Oh how I appreciated that rather than a shrill wakeup call. He then drove me to the lobby, led me to coffee which was appreciated at 6:30 am and tracked down my transfer. It is staff like this who make the Palladium feel like our “home away from home”.
The resort is meticulous. The beach has been impacted by the widespread sargassum problems and the staff work non-stop to keep the beach clean.
The entire resort is immaculate. My daughter and I always compare public restrooms to those at the P. I love the restrooms at the P! The resort has added many improvements since we were last there including replacing the styrofoam coffee cups at the beach bars with cardboard. Hooray!
This has been on my wish list for years and they do listen to guest’s suggestions.The food has been upgraded, especially at the buffets which I went to daily for lunch. There are grilling stations that offer six daily selections to have freshly grilled, i.e. fish, steak, pork, chicken,etc. I noticed large pans of fresh seafood and paella at each lunch
My daughter also commented that they have a variety of burgers, i.e. beef, chicken, turkey, veggie. I felt that the buffet offerings had been streamlined and quality was improved. The food at the Punta Emilia beach bar is improved and they now offer grilled fish and many Mexican choices. Dinner was always excellent wherever we ate. The staff are also very attentive to any food allergies one might have so mention this at check-in and to your server.Despite being two generations, we always found entertainment we enjoyed after dinner before my daughter went of to meet friends her own age. I felt very comfortable letting her wander around the resort. The night she went to the White Party at the salt water pool she called a cart after the party and the Royal chariot was there to carry her safely home.
The weather was a mix of sun/rain/wind We spent our days between the beach and the Royal pool. There is so much to do on resort that we only left for a 1/2 day to PDC and yet we still didn’t find the time to visit the spa, take a pontoon boat ride or check out the new Spanish restaurant.
This trip was truly a perfect week of relaxing, making memories, being pampered and sharing quality time together. We have talked about returning next Christmas either at the Royal Suites Yucatan or to Punta Cana or Jamaica and can’t wait to visit the new Palladium being planned in Puerto Mujeres. Sentimental me …missing the P……I hesitated to take off my gold bracelet hoping it would transport me back to Paradise……..back to real life & living vicariously.
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