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I agree with everything! My husband and I are new to the travel club, having joined May 2015 on our first visit to RM. We loved everything about the resort and got a small membership to see if we would like/use it or if it would live up to what they told us. We
joined on a jr suite level and planned on returning in Sept 15 for our honeymoon. My disappointment is that even though we were members (new) we were not given our recommendation (2nd fl suite, king bed, nice view). We got a 1st fl jr suite next to the road and the staff would walk in front of our balconies as a short cut. I will now tell you the TC staff (Romero) did everything possible to make us happy, we were upgraded to a mayan suite on the beach (Kantenah). We LOVED it so much we upgraded our TC membership to mayan suite level. So for GP this was a win/win. They made us happy and in return we upgraded our membership. We are returning in Feb & once again hoping we get some our requests. I will keep you posted! I think if I am booking my stay 5 months in advance, I should have a high chance of getting my building/floor and possibly room. ( I requested 6 different rooms that I would be happy with). If the rooms are unavailable because other TC members have requested them prior to us I’m good with that. Seniority wins. It’s when they are left empty or given to non members that I get upset. Does anyone have any specific email addresses I can use to request this again? Also, our TC level of mayan suites, what is that level in other GP resorts, like Jamaica and Punta Cana? BTW I Love this site!