Thank you Rosy for your wonderful response to this trip report also posted on Trip Advisor.
Dear BlueSkiesnSand,
It was a pleasure to welcome you and your friends in your beloved tropical paradise.
Thank you for sharing your delightful experience as it also helps us to know all the aspects you enjoyed and to identify the areas of opportunity; we really appreciate your suggestions!
Furthermore, we feel proud for all the staff that did an amazing job, surprising your friends with special details for their celebrations and serving you with the genuine hospitality and treating you like family! We will congratulate Lizzy, Roxana, Beatriz and your butlers in villa 70, for this outstanding performance.
We also thank you for highlighting your approval for the new menu in our dinner Show at Chic Cabaret, we trust that you also noticed the changes we have made in the show itself, we will continue adding great touches to improve it and continue surprising you, our chefs and all the stars of the night thank you for your feedback!
I personally, was very happy to see you and I am glad to know that on this visit you remembered how it feels, to experience our TRS Yucatán Hotel for the first time, recognizing in the eyes of your friends, those moments that take your breath away and will continue to transport you back to this, your home away home.
We can’t wait to welcome you again! Receive a big hug and our best wishes for Easter!
Rosa Rivero
Hospitality Manager