Grand Opening! Kantenah Family Select

Tagged: Kantenach Changes

This topic has 18 replies, 4 voices, and was last updated 4 months ago by DZ.

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- October 28, 2023 at 5:25 pm #30269
  Anne
  Keymaster
  Thank you to Beatriz for this info
  
  We Will have Junior Suites Garden side ( first and second floor) and junior suites swim up Garden side (ground floor) from buildings 48 to building 51.
  
  At building 50 and 51 we will have the ambassador Suites
  
  This are at the new building 40 :
  - Junior suite Swim up Beach side
  - Suite
  - Suite Swim up
  - Suite Roof top
  - Junior Suite Roof Top
  Signature Suite ( Only Members)
  - This topic was modified 6 months, 3 weeks ago by Anne.
- October 28, 2023 at 6:29 pm #30270
  Anne
  Keymaster
  On the map building 33 & 34 are now “40” Thank you Beatriz.
- November 17, 2023 at 9:06 am #30395
  Evangaline
  Participant
  I understand that Buildings 41 to 47 in Kantenach are not FS. Can people who books those rooms still have access to the pool and beach at FS or do they need to walk to Colonial or White Sands.
- November 17, 2023 at 9:41 am #30396
  Anne
  Keymaster
  Guests in 41 to 47 don’t have access to Family Select amenities. They have access to everything at Colonial & White Sand. Those rooms (41-47) will have been renovated
- December 3, 2023 at 3:53 pm #30517
  Anne
  Keymaster
  Just to clarify as I have a few emails with questions about Family Select:
  
  Family Select is an upgrade. FS guests receive extra amenities such as concierge, alcohol in rooms, private pool & beach area, access to The Nest, NIU restaurant & snack bar. FS adults may use the TRS adult only restaurants. All FS guests have access to all of Kantenah, Colonial & White Sand (except Travel Club lounge).
  
  Kantenah guests in 41 – 47 don’t have access to Family Select areas but do have access to all of Colonial & White Sand.
  
  Please download the APP to see menus & activities. Family Select guests should check Grand Palladium Riviera Maya as well as TRS Yucatan. APP
- December 23, 2023 at 9:11 am #30640
  Anne
  Keymaster
  Grand opening today, December 23!
- December 23, 2023 at 10:43 am #30642
  Anne
  Keymaster
  Lance reported today
  
  “This mornings update on Family Selection. First off, we all slept well. We have two doubles and a single pull out. We’re a pretty tall family and beds are small but beds and pillows are comfy.
  I’m at the beach now, it’s beautiful, and there is towel service and the FS bar is set to open at 10!
  Know there is a ton of construction going on. Looks like they may have bldg 48 and 49 done but still diligently working on the others it looks like.”
- December 26, 2023 at 10:01 am #30651
  Anne
  Keymaster
  Live update from Carlos:
  
  “Update. Things are improving really fast. The nest today was way better. Good food and service. They open in the restaurant a play area eith a lot of toys for kids. They are fixing all the little issues in the room and the butler service is outstanding. I think the problem was a combination between opening 3 days ago and a Christmas weekend. Today there are more staff in all the areas of the hotel. Enjoying every minute here.”
- December 28, 2023 at 11:15 am #30678
  Anne
  Keymaster
  Anyone who booked a Junior Suite room in Kantenah prior to it becoming Family Select will be moved to a Jr Suite in Colonial.
  
  All guests will have access to La Jarra but no kids will be allowed there.
- December 28, 2023 at 3:40 pm #30684
  Evangaline
  Participant
  You mean those from White Sand and Colonial as well?
- December 29, 2023 at 9:35 am #30687
  Anne
  Keymaster
  Clarify: all adults staying at FS & TRS will have access to La Jarra.
  - This reply was modified 4 months ago by Anne.
- December 30, 2023 at 8:03 am #30713
  Anne
  Keymaster
- January 30, 2024 at 9:53 am #30900
  blazquezs
  Participant
  Hi, does anyone know if a Colonial guest can access and stay in these FS and TRS beach areas? I understand that at the two beach bars only can order drinks the FS and TRS guest, but everyone Palladium guest will be able to access these beach areas.
  
  Hola, ¿alguien sabe si un huésped del Colonial puede acceder y estar en estas zonas de playa de FS y TRS? Entiendo que en los dos Bares de Playa solo podrán pedir bebidas los huéspedes FS y TRS, pero todos los demás clientes de Palladium podrán acceder a estas zonas de playa.
  
  Gracias!!
  - This reply was modified 5 months, 2 weeks ago by blazquezs.
- January 30, 2024 at 10:28 am #30902
  Anne
  Keymaster
  The TRS & Family Select beach areas are for those guests only. Colonial guests can use any other parts of the beach. In addition to the Colonial beach bar there is a Tiki bar on Kantenah that all guests can use.
- January 30, 2024 at 11:04 am #30903
  blazquezs
  Participant
  Thank you Ana. I will keep that in mind. I find it strange that they prohibit access to the beach to other guest. 3 years ago, when there was only the TRS beach area, access was not prohibited, although there was a hammock area designated exclusively for TRS guest.
- January 30, 2024 at 11:50 am #30904
  Anne
  Keymaster
  They don’t prohibit access to the beach outside of the areas designated for TRS & FS guests. Similar to the previous TRS beach situation. There are areas closer to the water in front of the designated areas that all guests can use – just not the exclusive areas.
- March 11, 2024 at 9:37 am #31062
  DZ
  Participant
  Quick question do you know if the Ambassador suites at Family Selection are swimp ups/private pools?
- March 11, 2024 at 9:50 am #31064
  Anne
  Keymaster
  No they aren’t. They are in buildings 50 & 51 on third floor.
  
  MAP
  - March 11, 2024 at 10:00 am #31065
    DZ
    Participant
    Thanks!
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