Problem to contact Costa Mujeres FS E-Butler – not answering

This topic has 4 replies, 2 voices, and was last updated 5 months, 2 weeks ago by alfredopalladium.

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- February 1, 2024 at 10:22 am #30911
  alfredopalladium
  Participant
  Hi!
  I have big problems trying to contact E-Butler via efamilyhost.costamujeres@palladiumhotelgroup.com
  
  I have sent few emails and nobody answered them. After a week, I have called them and they said that Diego is on vacation so Ulises will take them; but have the same results.
  
  It is a pitty because It is really dissapointing to not receive answers on doubts
  
  I don’t know if there is someone to reach about it.
  
  Thanks
- February 1, 2024 at 10:23 am #30912
  Anne
  Keymaster
  When are you going?
- February 1, 2024 at 10:44 am #30913
  alfredopalladium
  Participant
  Hi Anne!
  We are going next week, on Saturday.
  
  Thanks!
- February 1, 2024 at 10:57 am #30914
  Anne
  Keymaster
  Usually I suggest that guests email the resort no more than a week before arrival. That said, they don’t always respond but they will take care of you when you arrive. You can also try this
  
  E Concierge
  
  Have a great trip.
  - This reply was modified 5 months, 2 weeks ago by Anne.
- February 1, 2024 at 11:32 am #30917
  alfredopalladium
  Participant
  Hi Anne!
  
  Thanks for that.
  
  Is strange that, because I will be few days in Kantenah FS too, after been in Costa Mujeres FS, and they reached me last week, for example, sending me the WL and all of that.
  
  Moreover, when I went to Imbassai they did the same.
  
  So is strange that I have this problem with Costa Mujeres.
  
  Anyway, will try to send to the email you shared me.
  
  Thanks so much for your fast answer
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