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    • #30160
      I Love Mexico
      Participant

        Hi,

        We are newbies to this resort. We are coming at Christmas with 2 adults, 2 kids.

        Which section is best for us?

        Are there any special activities at Christmas?

        Is there an program to manage peanut allergies?

        What’s the weather like at this time of year?

        Thank you. I’ll probably have more questions.

        • This topic was modified 1 year, 2 months ago by Anne.
      • #30161
        Anne
        Keymaster

          Welcome!

          You will love this resort. It is especially beautiful at Christmas.

          Christmas tree by Holger in Germany

          Here is the map. There are 4 family sections. Kantenah Family Select is opening in December. It is a VIP area for families. It is in the yellow section. Yellow buildings 41-47 will not be FS. hey will be part of the Grand Palladium which give you access to everything except Family Select & the adult only TRS.

          Map 2023

          The Colonial (blue) & White Sand (pink) are also family resorts. Most activities take place at Colonial where the kids club & water park are located. Colonial has garden rooms and Jr suites (8,9,20,21) which would give you extra space & a sleep sofa. WS has all Jr suites & suites (2 rooms)

          There is a fabulous Gala dinner on Christmas Eve, Sample: Christmas Eve   

          Santa arrives on Christmas Day. It’s always a surprise as to how he’ll come, ie parachute, helicopter, boat, sleigh, horse.  He brings gifts for all the kids.

          Be sure and download the App to see all activities & menus. Go to “Start my Stay” and the Grand Palladium Riviera Maya. APP

          • This reply was modified 1 year ago by Anne.
        • #30162
          Anne
          Keymaster

            Regarding the  weather, we had a couple mornings that were quite cool but most of the days were sunny & warm. Some brief rain at night.

             

            • This reply was modified 1 year, 2 months ago by Anne.
          • #30165
            Anne
            Keymaster

              There is a food allergy program. When you check in tell them about the allergy and they will give you a card to show your servers & the chef. With a peanut allergy I’d ask to speak to the chef as sometimes they cook in peanut oil.

              The dress code is casual, ie no wet bathing suits, cover ups & footwear.  The only place that requires long trousers for men with closed toe shoes is Chic Cabaret. (adults only)

            • #30177
              I Love Mexico
              Participant

                Thank you. I heard today that the waterpark is closed. Does anyone know when this will be open? Do they have other areas for young kids?

              • #30180
                Anne
                Keymaster

                  The water park should open in the first or second week of December. I have passed concerns on to management about younger kids.

                  • This reply was modified 1 year ago by Anne.
                • #30425
                  Anne
                  Keymaster

                    They are providing age appropriate inflatables in the main pool area while the water park is closed

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