¡Bienvenidos! Forums Trip Reports My Palladium

This topic contains 2 replies, has 2 voices, and was last updated by Blueskies Blueskies 12 months ago.

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  • #15905

    My Palladium

    Well as many of you may know this trip almost didn’t happen. We had to cancel our original booking to stay home with our sick dog. Once we knew he was going to be okay, we decided to book a last minute trip so the time booked off work was not a total wash.

    We flew with Air Transat and stayed in a lovely Colonial Mayan Suite. The view from our room was jungle. With that came lots of bird song to enjoy. Since our winters are long and cold time spent on the balcony listening to them was incredibly peaceful and most welcome.

    We have been to the resort many times and were given gold bracelets at check in. This is a perk we are so grateful for. Thank you to the Palladium for recognizing their loyal repeat guests.

    We were so excited to visit the new TRS Yucatan and see all of the changes. I have to tell you that even though not all projects were 100% complete, we were so impressed. The amount of work that had happened in 4 or 5 months, with an active hurricane season, was amazing.

    The new infinity pool is breathtaking and will only get better as the trees and gardens mature. There are 2 bars and the Helios Beach club to provide guests with snacks, drinks, and meals. You would not have to leave if that was your choice. We enjoyed a few mornings lounging on the comfy chairs here during our visit. We found the new umbrellas a bit of a challenge to open the first time, once you figure it out it gets easier.

    We are beach loving people so try spend as much time as we can there, we love the Colonial Kantenah beach area. This beach is long and varied with both areas for swiming and snorkeling. There is no beach access for swimming on the TRS Yucatan end of the resort complex .

    We enjoyed all of our dining experiences, trying the new TRS offerings was a fun treat. The food and service is top notch. It is great through out the resort complex but the new TRS is a step above. IMO.

    Chic Cabaret is an amazing dinner show. We had so much fun this evening. If you have the opportunity to go to this show, while visiting the GPRM or TRS Yucatan, you should. The food could use improvement here but the experience as a whole can’t be beat, as far as resort entertainment goes.

    Thank you to all of the Palladium people who work so hard to make our vacations all that they can be.

    If you have any questions I would be happy to answer.
    Happy Travels !

    A side note for those who book private transfers when you have an included one with your vacation package; make sure to let your tour company rep at the airport know. We waited and wasted an hour and a half at the airport while they tried tracking a couple down. There 6 upset people who could have had that much more time at the resort. Shame on those who are so inconsiderate of others.

    Cancun terminal 4 info


  • #15908

    Great report! Thanks for sharing!

  • #16172

    Rosa R, Director de Relaciones con Clientes at Grand Palladium Colonial Resort & Spa, responded to this reviewResponded 1 week ago

    Dear BlueSkiesnSand,

    Thank you so much for returning to your home in the Riviera Maya and for sharing your relaxing time in your Mayan Suite and enjoying the Caribbean beach in Colonial.

    For us it will always be a pleasure to recognize your loyalty and in this occasion, we are excited to know that your gold bracelet allowed you to explore the new facilities of our TRS Yucatán Hotel.

    We appreciate all your recommendations to other travelers and your feedback will be used to consider possible improvements needed, in fact our Chic Cabaret Menu has been changed last night and we can’t wait to for you to try it when you return.

    Again, it was a pleasure to welcome you and your husband, we look forward to your next visit to offer you another remarkable vacation, as it is our hope to continue being worthy of your preference for many years to come!

    We send you a very warm hug to warm up Canada’s cold winter a bit!

    Rosa Rivero
    Hospitality Manager

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