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Dear Guests,
Regarding your concern, we would like to inform you that our properties are working with absolute normality and in no instance, to this day, has a case been confirmed among our guests. No travel restriction has been established to travel to the Riviera Maya.
If you have made your reservation directly with the hotel and want to proceed with the cancelation process or have any questions about our cancellation policy. Please contact our call center at callcenter.america@palladiumhotelgroup.com<mailto:callcenter.america@palladiumhotelgroup.com>
In case, you have made your reservation with any another company, travel agency, web agency, or tour operator; we strongly recommend you consult them directly regarding their cancellation policy.
We remain at your disposal to provide you with any other information you may require. We hope to see you soon at Grand Palladium Riviera Maya, best regards.”
Cancellation policy:Cancellation policy
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Sadly TRS Cap Cana will also be closing when the last guests leave. The DR Government has imposed a 2 week travel ban.
Notice from Palladium Hotel Group
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