Grand Opening! Kantenah Family Select

[Anne]

Thank you to Beatriz for this info

We Will have Junior Suites Garden side ( first and second floor) and junior suites swim up Garden side (ground floor)  from buildings   48 to building 51.

 

At building 50 and 51 we will have the ambassador Suites

 

This are at the new building 40 :

• Junior suite Swim up Beach side
• Suite
• Suite Swim up
• Suite Roof top
• Junior Suite Roof Top

Signature Suite ( Only Members)

• This topic was modified 12 months ago by Anne.

[Anne]

On the map building 33 & 34 are now “40” Thank you Beatriz.

[Evangaline]

I understand that Buildings 41 to 47 in Kantenach are not FS. Can people who books those rooms still have access to the pool and beach at FS or do they need to walk to Colonial or White Sands.

[Anne]

Guests in 41 to 47 don’t have access to Family Select amenities. They have access to everything at Colonial & White Sand.  Those rooms (41-47) will have been renovated

[Anne]

Just to clarify as I have a few emails with questions about Family Select:

 Family Select is an upgrade. FS guests receive extra amenities such as concierge, alcohol in rooms, private pool & beach area, access to The Nest, NIU restaurant & snack bar.  FS adults may use the TRS adult only restaurants. All FS guests have access to all of Kantenah, Colonial & White Sand (except Travel Club lounge).

Kantenah guests in 41 – 47 don’t have access to Family Select areas but do have access to all of Colonial & White Sand.

Please download the APP to see menus & activities. Family Select guests should check Grand Palladium Riviera Maya as well as TRS Yucatan.  APP

[Anne]

Grand opening today, December 23!

[Anne]

Lance reported today

“This mornings update on Family Selection. First off, we all slept well. We have two doubles and a single pull out. We’re a pretty tall family and beds are small but beds and pillows are comfy.
I’m at the beach now, it’s beautiful, and there is towel service and the FS bar is set to open at 10!
Know there is a ton of construction going on. Looks like they may have bldg 48 and 49 done but still diligently working on the others it looks like.”

[Anne]

Live update from Carlos:

“Update. Things are improving really fast. The nest today was way better. Good food and service. They open in the restaurant a play area eith a lot of toys for kids. They are fixing all the little issues in the room and the butler service is outstanding. I think the problem was a combination between opening 3 days ago and a Christmas weekend. Today there are more staff in all the areas of the hotel. Enjoying every minute here.”

[Anne]

Anyone who booked a Junior Suite  room in Kantenah prior to it becoming Family Select will be moved to a Jr Suite in Colonial.

All guests will have access to La Jarra but no kids will be allowed there.

[Evangaline]

You mean those from White Sand and Colonial as well?

[Anne]

Clarify: all adults staying at FS & TRS  will have access to La Jarra.

• This reply was modified 9 months, 2 weeks ago by Anne.

[Anne]

[blazquezs]

Hi, does anyone know if a Colonial guest can access and stay in these FS and TRS beach areas? I understand that at the two beach bars only can order drinks the FS and TRS guest, but everyone Palladium guest will be able to access these beach areas.

Hola, ¿alguien sabe si un huésped del Colonial puede acceder y estar en estas zonas de playa de FS y TRS? Entiendo que en los dos Bares de Playa solo podrán pedir bebidas los huéspedes FS y TRS, pero todos los demás clientes de Palladium podrán acceder a estas zonas de playa.

Gracias!!

• This reply was modified 10 months, 3 weeks ago by blazquezs.

[Anne]

The TRS & Family Select beach areas are for those guests only. Colonial guests can use any other parts of the beach. In addition to the Colonial beach bar there is a Tiki bar on Kantenah that all guests can use.

[blazquezs]

Thank you Ana. I will keep that in mind. I find it strange that they prohibit access to the beach to other guest. 3 years ago, when there was only the TRS beach area, access was not prohibited, although there was a hammock area designated exclusively for TRS guest.

[Anne]

They don’t prohibit access to the beach outside of the areas designated for TRS & FS guests. Similar to the previous TRS beach situation. There are areas closer to the water in front of the  designated areas that all guests can use – just not the exclusive areas.

[DZ]

Quick question do you know if the Ambassador suites at Family Selection are swimp ups/private pools?

[Anne]

No they aren’t. They are in buildings 50 & 51 on third floor.

MAP

[DZ]

Thanks!

[Author]

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