Welcome to the Unofficial Palladium TC Forum

Firstly, Juan, I am glad to hear that you are using your membership…and obviously enjoying it. The best way to get the most of your membership is to use it. Your specific question is addressed in Annex 5 of the contract. Item #12 on my copy, is a “Home Tour”. This is an excursion from a group of offerings which vary based on the resort you are visiting. One option for the home tour is a combination exfoliation/massage ritual. The home tour is one of the valuable benefits of your membership. When Zentropia took over the spas in the various Grand Palladium resorts, this became an option. This was not an option when Renova had the contract to operate the spas. Sergio Zertuche worked hard to get this option because when members have visited the same resort multiple times, the were looking for another option to the tour. It was during this same negotiation that it became available to use Palladium Money at the spa (but without the 20% discount) as a way to further enhance the value of that benefit. Sometimes, the sales office or marjeting concierge give members (and nonmembers) coupons for a 30 minute massage as a thank you/incentive for attending a sales/upgrade presentation. And sometimes, members…as well as other guests…receive something complimentary as a thank you for being a loyal guest. In the end, however, what members are entitled to according to their contract is one home tour per guest for every 7 night reservation.