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Poseidon Mon, Thur, Fri
Portofino
Sumptuori
I think there is one more.Just ask Guest Services when you go to book.
It is not required but some people like to do things before they arrive. If you want to then send it to E Family Host a week or less before you arrive.
Colonial renovations are on hold probably not happening in 2024. Sorry to have a delayed response. The management has been busy with the opening of Kantenah.
Anyone who booked a Junior Suite room in Kantenah prior to it becoming Family Select will be moved to a Jr Suite in Colonial.
All guests will have access to La Jarra but no kids will be allowed there.
No El Gran Azul is not open for dinner. Some of the ala cartes have outdoor seating at dinner such as Portofino.
Live update from Carlos:
“Update. Things are improving really fast. The nest today was way better. Good food and service. They open in the restaurant a play area eith a lot of toys for kids. They are fixing all the little issues in the room and the butler service is outstanding. I think the problem was a combination between opening 3 days ago and a Christmas weekend. Today there are more staff in all the areas of the hotel. Enjoying every minute here.”
Check the Appfor extensive Holiday schedules for all resorts. On Christmas Eve there is a kids’ Christmas show in the Colonial theater at 8 pm.
Santa arrives on Christmas day at noon on the Colonial beach.
It was open for lunch when El Grazul was closed. Now that Grazul is open Poseidon is only open for dinner 4 nights a week (Mon., Wed, Thurs, Fri)
Lance reported today
“This mornings update on Family Selection. First off, we all slept well. We have two doubles and a single pull out. We’re a pretty tall family and beds are small but beds and pillows are comfy.
I’m at the beach now, it’s beautiful, and there is towel service and the FS bar is set to open at 10!
Know there is a ton of construction going on. Looks like they may have bldg 48 and 49 done but still diligently working on the others it looks like.”I apologize for not answering. I am still awaiting a response from management. This makes me think that they are not firm on plans yet.
The big dinner is on Christmas Eve. They have an ala carte at TRS & a huge buffet at Grand Palladium.
Santa arrives on the Colonial beach on Christmas Day,
Christmas Eve showcooking
Transportation for Travel Club & Palladium Rewards has been updated.
The Nest has opened in Kantenah. It is currently serving breakfast & lunch. Eventually it will be part of Family Select.
Thanks to Lori for reporting that there is a new stage at White Sand for live bands
Thanks to Lori for reporting that Azul is re-opened and is great
Another monkey ( at least we think it was another monkey) was seen at the Travel Club beach today in Riviera Maya. Please do not feed. Pic by Pat Lippy
Saturday most location. At Riviera Maya it is near the Colonial beach bar. At TRS it is near the south end of the Infiniti pool.
Just to clarify as I have a few emails with questions about Family Select:
Family Select is an upgrade. FS guests receive extra amenities such as concierge, alcohol in rooms, private pool & beach area, access to The Nest, NIU restaurant & snack bar. FS adults may use the TRS adult only restaurants. All FS guests have access to all of Kantenah, Colonial & White Sand (except Travel Club lounge).
Kantenah guests in 41 – 47 don’t have access to Family Select areas but do have access to all of Colonial & White Sand.
Please download the APP to see menus & activities. Family Select guests should check Grand Palladium Riviera Maya as well as TRS Yucatan. APP
Hi Amanda,
Welcome. I don’t recommend shipping anything as it can take months or forever to get there. I suggest that people either ask their driver to stop at Walmart from airport to the hotel (if you have a private transfer) or to take a taxi to the nearby Chedraui once there. The Chedraui is a large supermarket type store in Puerto Adventuras about 10 minutes from the hotel.
There is no firm date but it should be opening sometimes during your stay. In the meantime they have some fun inflatables for the kids
Bravo is scheduled to open on the 29 Nov. We don’t have a menu yet. It should be on the map soon under “Gastronomy”. Grand Palladium App.
Evangeline I was told the coffee shop will open in “the coming months”.
La Paisana will open in December in the Ribs n More location
Clarification Building 40 will replace 33 & 34. The Signature suite will be there.
From Beatriz:
“Petit Chef Will be a new experience we will have at Grand Palladium. And La Paisana will be instead of Ribs and More.”
Sorry Evangaline I accidentally deleted your post. I will send an email and try to get more details on the opening.
The Grand opening for Family Select will be in December except for building 40 which will open in May.
I do not have a date for the coffee shop. I know the offee shop in CM has pastries, sandwiches and other goodies.
Guests in 41 to 47 don’t have access to Family Select amenities. They have access to everything at Colonial & White Sand. Those rooms (41-47) will have been renovated
Here is a video. I don’t have much info beyond this. I believe the entertainment is professional similar to the Chic dancers.
Rinconcito will become part of the Family Select. You can still use the adult only pools on Colonial called “secret” pool.
Hurricane Lidea has dissipated. Heavy rain and rough seas in Western Mexico. Natl Hurricane Center
There is a food allergy program. When you check in tell them about the allergy and they will give you a card to show your servers & the chef. With a peanut allergy I’d ask to speak to the chef as sometimes they cook in peanut oil.
The dress code is casual, ie no wet bathing suits, cover ups & footwear. The only place that requires long trousers for men with closed toe shoes is Chic Cabaret. (adults only)
Welcome!
You will love this resort. It is especially beautiful at Christmas.
Christmas tree by Holger in Germany
Here is the map. There are 4 family sections. Kantenah Family Select is opening in December. It is a VIP area for families. It is in the yellow section. Yellow buildings 41-47 will not be FS. hey will be part of the Grand Palladium which give you access to everything except Family Select & the adult only TRS.
The Colonial (blue) & White Sand (pink) are also family resorts. Most activities take place at Colonial where the kids club & water park are located. Colonial has garden rooms and Jr suites (8,9,20,21) which would give you extra space & a sleep sofa. WS has all Jr suites & suites (2 rooms)
There is a fabulous Gala dinner on Christmas Eve, Sample: Christmas Eve
Santa arrives on Christmas Day. It’s always a surprise as to how he’ll come, ie parachute, helicopter, boat, sleigh, horse. He brings gifts for all the kids.
Be sure and download the App to see all activities & menus. Go to “Start my Stay” and the Grand Palladium Riviera Maya.
APP
Wednesdays in Riviera Maya or Jamaica with kids; Saturday Puerto Vallarta, Friday Punta Cana, Costa Mujeres
The kids water park will be closed for maintenance from October 2 – December. The kids club & baby club will be open. Inflatables will be added to the Colonial pool during this time.
Viva Mexico photo album Viva Mexico!
Happy Mexican Independence Da. Check the App for special activities. APP
There will be one Signature suite in the former Kantenah Romance suite buildings in addition to the current Family Select Residence near 51 on Kantenah beach.
Jr. suites 41 – 47 will remain as Grand Palladium buildings (not Family Select).
Adrianna
Yes it is possible based on availability. Price may vary but it would be about $100 more a day.
You can email the ebutler and ask. ebutler.yucatan@trshotels.com
Hurricaine Information
What does the resort do in case of severe weather such as a hurricane ?In case of an alarm, the resort has shelters available. Executive personnel and hotel management will inform guests of the measures and procedures established. Detailed information will be provided through channel 2 on your TV.
What if a power failure occurs ?
In case of emergency, the resort has its own back-up power generators.
Here is a sample menu from The Nest in Costa Mujeres
Brochure: Family Select Kantenah
84 Family Jr Suites Garden Views
60 Family Jr Suites Swim ups
6 Family Jr Suites Rooftop Private Pool
8 Family Suites Beachside
2 Family Suites Swimup Beachside
3 Family Suites Rooftop Private pool
6 Family Ambassador suites.
