Frequently Asked Questions – TRS Cap Cana

Where is the hotel located?

On the east coast of the island of Dominican Republic, about 8 km from the Punta Cana airport (PUJ)

Can I take a taxi from the airport?

Yes, it’s about $35. If you book through The Palladium Hotel Group for 7 days + your transfer s included. Check your confirmation for info.

Private Transfer:

What is the primary language spoken?

Spanish followed by English, French, German, Italian

What currency is accepted?

Dominican pesos, US dollars

Are credit cards accepted?


How large is the property?

The hotel consists of 115 suites  in 4 buildings.

Are there elevators?


Are there any rooms with ocean views?

Yes. 22 Jr. Suites, 9 suites, 1 Ambassador suite.

Are there any handicapped accessible rooms?

Yes 2

Can I make a room request before arrival?

Yes, one week before. Room Division Manager:

Room Division Manager

When is check in/out

Check in is at 3 pm. Check out is at noon. If you arrive early you may use the premises until your room is ready.

Late check out available for a fee.

What kind of power outlets do the rooms have?

The electricity is 110 volts. The outlets accept the standard  two and three prong plugs used in the USA and Canada.  You may wish to bring a short extension cord or a small power bar to make it easier to charge multiple devices.

What amenities are in the rooms?

Can vary based on type of room

Room descriptions

  • King size bed
  • Two queen size beds
  • Extra Bed
  • Memory foam mattress
  • Blackout curtains
  • Separate shower
  • Hydromassage bath on the terrace (Suite)
  • Double sink
  • Separate toilet
  • Sofa bed
  • Separate living room
  • Terrace/balcony with hammock (swim out, Suite)
  • Bathrobe and slippers
  • Minibar
  • Radio/ alarm clock/ iPod dock
  • 55” flat-screen TV
  • Electronic safe
  • Steam iron
  • Tea and coffee making facilities
  • Nespresso coffee maker
  • Bathroom amenities
  • Hair dryer
  • Wake-up call
  • Turn-down service
  • VIP services
  • Rooms for disabled guests
  • Reading area
  • Desk
  • WIFI
  • Magnifying mirror
  • Full length mirror
  • Scale
  • Aromatherapy
  • Wireless phone*
  • Private check-in service
  • Butler service
  • Concierge service
  • Fan
  • Air conditioning
  • Sound proof
  • 24-hour room service
  • Non-smoking
  • 24-hour personal assistant
  • Express luggage delivery
  • Check-out service
  • Music and hotel information channel
  • Nightly amenity

Are there spirits in the rooms?

Yes, there is a choice of vodka, rum, bourbon or gin

Does the resort have free Wi Fi?

Yes throughout the hotel

Is there room service?

Yes, 24 hours

Is lobster available?

Yes. Lobster is an additional charge

Is the hotel adult only

Yes – 18 + years

Is there a beach?

Yes, a small white sand beach in front of the hotel. There is a longer beautiful beach 7 minutes away at Juanillo which can be reached via resort shuttle which runs 9am, 10 am, 11 am to the beach. Pick up is 2:30, 3:30, 4:30.  Juanillo Grill & Beach Club is nearby.  Juanillo Beach Club

  • Tip:  Have your Bubba mug filled with your favorite cocktail at TRS to bring to the beach and ask for a snack or lunch to go.

Is there entertainment?

Yes activities at the pool during the day

Daily Activities

heck the APP under Fitness & Entertainment  PHG APP

& live music &/or karaoke at the Sports bar in the evening.

What Restaurants are available?

Check the APP  PHG APP

Capricho – Breakfast (7 – 11 am), Lunch (1-3 pm)

Helios – Lunch (10 am – 6 pm) Dinner (6:30 – 10:30 pm) (Under construction 12/2022)

El Gaucho – Dinner (6:30 – 10:30 pm)

Pieacere coffee shops (7am – 6 pm)

Is there a dress code in the restaurants?



Aurum lobby bar 8am till 11 pm
Xtra Time open 6pm to 1am
Piacere coffe shop open 7am to 6 pm.
BBQ open 11 am to 6 pm.
Suite Service 24 hrs.

Is there wait service at the beach & pools

yes on the resort’s beach. No on Juanillo.

What are the Pool hours?

9 am – 6 pm

Are Pool & beach towels provided?


Are bracelets required?

Yes, they are “smart”, ie open your room door.

What kind of activities are available?

aerobics, yoga, zumba, Pilates,  volleyball, aqua volleyball, various games

Live music in sports bar, karaoke

Check the APP  PHG APP

Golf (nearby $$)  Golf Punta Espada

CHIC CABARET (located at TRS Turquesa)

The grand reopening took place in January 2023  with the promise of continuing to offer a unique and unforgettable experience at Chic Cabaret & Restaurant – our show-dinner restaurant with a 3 hour show and more than 25 artists on stage currently on Fridays.  Reservation necessary, with a cost per person of $45 USD. With this reservation you are guaranteed a place, and we will ensure optimal development of both the show and the dinner. TRS will provide transportation

This fee will be charged to the room at the time of booking a Chic Cabaret & Restaurant reservation, and will be paid at check-out before leaving the hotel. Guests are not required to pay this fee when attending the show.
For guests of Grand Palladium Hotels & Resorts and the general public, Chic Cabaret & Restaurant is available at a cost of $100 USD plus the $45 USD reservation fee per person.

For external clients that are not guests of the resorts, Chic Cabaret & Restaurant is available at a cost of $100 USD plus the $45 USD reservation fee per person. Chic Cabaret (at TRS Turquesa)


Spa – Is there a fee for the spa? 

No fee for access to relaxations area, steam room, jacuzzis, sauna, stone foot shower

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