Frequently Asked Questions – TRS Cap Cana
Where is the hotel located?
On the east coast of the island of Dominican Republic, about 8 km from the Punta Cana airport (PUJ)
Can I take a taxi from the airport?
Yes, it’s about $35.
- Unofficial Palladium members will enjoy a discount when booking with Dominica Plus @ www.dominicanplus.com
- Use Promo Code : unofficialpalladium
- Also Punta Cana Limos Ask for your 10% UP discount
What is the primary language spoken?
Spanish followed by English, French, German, Italian
What currency is accepted?
Dominican pesos, US dollars
Are credit cards accepted?
How large is the property?
The hotel consists of 115 suites in 4 buildings.
Are there elevators?
Are there any rooms with ocean views?
Yes. 22 Jr. Suites, 9 suites, 1 Ambassador suite.
Are there any handicapped accessible rooms?
Can I make a room request before arrival?
Yes, one week before. Room Division Manager:
When is check in/out
Check in is at 3 pm. Check at is at noon.
Late check out available for a fee.
What kind of power outlets do the rooms have?
The electricity is 110 volts. The outlets accept the standard two and three prong plugs used in the USA and Canada. You may wish to bring a short extension cord or a small power bar to make it easier to charge multiple devices.
What amenities are in the rooms?
Can vary based on type of room
- King size bed
- Two queen size beds
- Extra Bed
- Memory foam mattress
- Blackout curtains
- Separate shower
- Hydromassage bath on the terrace (Suite)
- Double sink
- Separate toilet
- Sofa bed
- Separate living room
- Terrace/balcony with hammock (swim out, Suite)
- Bathrobe and slippers
- Radio/ alarm clock/ iPod dock
- 55” flat-screen TV
- Electronic safe
- Steam iron
- Tea and coffee making facilities
- Nespresso coffee maker
- Bathroom amenities
- Hair dryer
- Wake-up call
- Turn-down service
- VIP services
- Rooms for disabled guests
- Reading area
- Magnifying mirror
- Full length mirror
- Wireless phone*
- Private check-in service
- Butler service
- Concierge service
- Air conditioning
- Sound proof
- 24-hour room service
- 24-hour personal assistant
- Express luggage delivery
- Check-out service
- Music and hotel information channel
- Nightly amenity
Does the resort have free Wi Fi?
Yes throughout the hotel
Is there room service?
Yes, 24 hours
Is the hotel adult only
Yes – 18 + years
Is there a beach?
Yes, a small white sand beach in front of the hotel. A longer beautiful beach 7 minutes away via resort shuttle which runs 2 x a day.
Is there entertainment?
Yes activities at the pool during the day
& live music &/or karaoke at the Sports bar in the evening.
What Restaurants are available?
Capricho – Breakfast (7 – 11 am), Lunch (1-3 pm)
Helios – Lunch (10 am – 6 pm) Dinner (6:30 – 10:30 pm)
El Gaucho – Dinner (6:30 – 10:30 pm)
Izakaya – Dinner (6:30 – 10:30 pm)
Pieacere coffee shops (7am – 6 pm)
Sports bar open 24 hours
Aurum lobby bar 8 am – 8 pm
Gaia 10 am – 6 pm
Is there wait service at the beach & pools
What are the Pool hours?
9 am – 6 pm
Are Pool & beach towels provided?
Are bracelets required?
Yes, they are “smart”, ie open your room door.
What kind of activities are available?
aerobics, yoga, zumba, Pilates, volleyball, aqua volleyball, various games
Live music in sports bar, karaoke
Spa – Is there a fee for the spa?
No fee for access to relaxations area, steam room, jacuzzis, sauna, stone foot shower