Frequently Asked Questions – TRS Cap Cana

Where is the hotel located?

On the east coast of the island of Dominican Republic, about 8 km from the Punta Cana airport (PUJ)

Can I take a taxi from the airport?

Yes, it’s about $35.

Private Transfer:

  • Unofficial Palladium members will enjoy a discount when booking with Dominica Plus @
  • Use Promo Code : unofficialpalladium
  • Also Punta Cana Limos  Ask for your 10% UP discount

What is the primary language spoken?

Spanish followed by English, French, German, Italian

What currency is accepted?

Dominican pesos, US dollars

Are credit cards accepted?


How large is the property?

The hotel consists of 115 suites  in 4 buildings.

Are there elevators?


Are there any rooms with ocean views?

Yes. 22 Jr. Suites, 9 suites, 1 Ambassador suite.

Are there any handicapped accessible rooms?

Yes 2

Can I make a room request before arrival?

Yes, one week before. Room Division Manager:

Napoleon Luzardo

When is check in/out

Check in is at 3 pm. Check at is at noon.

Late check out available for a fee.

What kind of power outlets do the rooms have?

The electricity is 110 volts. The outlets accept the standard  two and three prong plugs used in the USA and Canada.  You may wish to bring a short extension cord or a small power bar to make it easier to charge multiple devices.

What amenities are in the rooms?

Can vary based on type of room

Room descriptions

  • King size bed
  • Two queen size beds
  • Extra Bed
  • Memory foam mattress
  • Blackout curtains
  • Separate shower
  • Hydromassage bath on the terrace (Suite)
  • Double sink
  • Separate toilet
  • Sofa bed
  • Separate living room
  • Terrace/balcony with hammock (swim out, Suite)
  • Bathrobe and slippers
  • Minibar
  • Radio/ alarm clock/ iPod dock
  • 55” flat-screen TV
  • Electronic safe
  • Steam iron
  • Tea and coffee making facilities
  • Nespresso coffee maker
  • Bathroom amenities
  • Hair dryer
  • Wake-up call
  • Turn-down service
  • VIP services
  • Rooms for disabled guests
  • Reading area
  • Desk
  • WIFI
  • Magnifying mirror
  • Full length mirror
  • Scale
  • Aromatherapy
  • Wireless phone*
  • Private check-in service
  • Butler service
  • Concierge service
  • Fan
  • Air conditioning
  • Sound proof
  • 24-hour room service
  • Non-smoking
  • 24-hour personal assistant
  • Express luggage delivery
  • Check-out service
  • Music and hotel information channel
  • Nightly amenity

Are there spirits in the rooms?

Yes, there is a choice of vodka, rum, bourbon & gin

Does the resort have free Wi Fi?

Yes throughout the hotel

Is there room service?

Yes, 24 hours

Is the hotel adult only

Yes – 18 + years

Is there a beach?

Yes, a small white sand beach in front of the hotel. There is a longer beautiful beach 7 minutes away at Juanillo which can be reached via resort shuttle which runs 9am, 10 am, 11 am to the beach. Pick up is 2:30, 3:30, 4:30.  Little John’s cafe has a special $7 menu for TRS guests so ask for that menu.

Is there entertainment?

Yes activities at the pool during the day

Daily Activities

& live music &/or karaoke at the Sports bar in the evening.

What Restaurants are available?

Capricho – Breakfast (7 – 11 am), Lunch (1-3 pm)

Helios – Lunch (10 am – 6 pm) Dinner (6:30 – 10:30 pm)

El Gaucho – Dinner (6:30 – 10:30 pm)

Izakaya – Dinner (6:30 – 10:30 pm)

Pieacere coffee shops (7am – 6 pm)

Is there a dress code in the restaurants?



Sports bar open 24 hours

Aurum lobby bar 8 am – 8 pm

Gaia 10 am  – 6 pm

Is there wait service at the beach & pools


What are the Pool hours?

9 am – 6 pm

Are Pool & beach towels provided?


Are bracelets required?

Yes, they are “smart”, ie open your room door.

What kind of activities are available?

aerobics, yoga, zumba, Pilates,  volleyball, aqua volleyball, various games

Live music in sports bar, karaoke

Spa – Is there a fee for the spa? 

No fee for access to relaxations area, steam room, jacuzzis, sauna, stone foot shower

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