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Palladium Hotels and Resorts Rebrands Royal Suites
Earlier this year, Palladium Hotels & Resorts announced a plan to invest $21 million in itself to enhance guest experiences at a dozen properties throughout the Caribbean and Mexico.
Now the company is in the throes of executing the plan, and is about to embark on one of the most ambitious parts of its overall strategy.
Palladium Hotels & Resorts is utilizing the industry’s Three R’s as it has begun to renovate, rename and rebrand its adults-only luxury resorts known as The Royal Suites by Palladium and changing to TRS Hotels.
The rebrand includes a fresh and elegant look on the property as well as an updated marketing campaign and logo. TRS Hotels will become independent of Grand Palladium Hotels & Resorts, the company said, while remaining true to the mission of offering the best adults-only luxury experience and personalized service at the current properties in the Dominican Republic and Mexico as well as the new Costa Mujeres property set to open in fall of 2018.
“As the adults-only market in the Caribbean and Mexico continues to grow and expand, Palladium Hotels & Resorts looks to differentiate itself by evolving its adults-only brand, TRS Hotels,” Jacques De Paep, Palladium Hotel Group Commercial Director for North America, said in a statement.
The move is part of the overall mission to enhance Palladium properties. Almost a quarter of the $21 million investments, $5 million, is slated to go to upgrading food and beverage offerings, including a higher quality of steak and liquor offerings as well as a better presentation at buffets.
Palladium will also increase its staff size by 13 percent compared to last year.
“We are dedicated to improving our guests’ experiences in every way possible, so we are investing in upgrades in the areas that matter the most—service, food and beverage and technology,” De Paep said in a statement. “Guest satisfaction at our upgraded properties in Jamaica, Riviera Maya and Punta Cana has soared after the renovations completed, so we are extending this investment in upgrades at all of our properties.”
The TRS Hotels revamp will also include an increase in staff, upscale amenities like guestrooms with swim-up rooms, dinner-and-a-show-themed restaurants, and world-class beach clubs.
The new TRS Hotels brand maintains the original mission, however, as it caters to an adults-only experience with customized service and attention.
In addition to the rebranding, TRS Yucatan in Riviera Maya will be undergoing various upgrades and renovations from July 1 to Nov. 15, including completely renovated guestrooms, swim-up rooms, additional exclusive a la carte restaurants, a new infinity pool, and integration of the entire room stock of the former Grand Palladium Riviera Resort & Spa along with a Signature Beach Club.
TRS Turquesa in Punta Cana will also be undergoing changes thanks to the addition of a signature Beach Club, with scheduled completion set for Dec. 1.
Article courtesy of Travel Pulse
An update from one of our members, Peter Gittinger, regarding the upcoming changes at Grand Palladium Puerto Vallarta.
“As many of you are aware, Grand Palladium Vallarta will be undergoing some changes in the coming months. I had the opportunity to sit down with Ana Castro to discuss these changes.
Beginning August 15 and lasting until November 15, the main lobby will be closed for renovations. During this period, the Royal lobby will be used for all guests. Additionally, during the same time period La Terraza and Ribs & More will also be closed for renovations.
Beginning September 1, the Oceanview suites in the current Royal section will begin renovations. Three Ambassador Suites and one Signature Suite will replace the four Oceanview suites. Renovations of these rooms is expected to last until December 1.
As of November 15, Royal suites Punta de Mita will close. Those facilities will become incorporated into Grand Palladium Vallarta. The restaurant will serve a continental breakfast to grand Palladium guests as well as open as the new Ribs and More restaurant for dinner. All facilities will be available to Grand Palladium guests.
When La Terraza reopens following the renovations, it will house the new Viva Mexico restaurant. When the renovations to the lobby are completed, it will serve the entire resort.
On December 21, Grand Palladium Vallarta will open it’s new adult only section. This section will be located inhe two buildings comprising tower one and is comprised of 162 rooms. Guests staying in the adult only section will have their own restaurant, the current viva Mexico, which will serve an a la carte restaurant serving breakfast and dinner. Likewise, the Infinity pool will be exclusive to guests staying in the adult only section. Additional services include: free access to wet areas of the spa, a 15% discount in the spa, pillow menu, and 24 hour room service.
Finally, the current Royal lobby will be renovated and become the new sales office for the Palladium Travel Club. It is unclear at this time what other functions that area will have.”
Gracias Peter !
Article regarding Palladium Costa Mujeres
While rocking the cradle from his native Ibiza , the hotel empire of the Matutes expands in Mexico . If in 2019 a new member of the Ushuaïa saga is scheduled to open in Cancún , the company will inaugurate its largest tourist complex to date, less than 20 kilometers away. The work will consist of more than 3,000 rooms with an investment of more than 400 million euros.
According to sources at the Palladium Hotel Group at the Tianguis Tourist Fair held in Acapulco , September 2018 is the date chosen to welcome the first guests in the establishment. The complex planned by the group of former Foreign Minister Abel Matutes will include up to four properties of the GrandPalladium brand and two The Royal Suites , the company ‘s logo for adults only.
The resort will be erected on Costa Mujeres , off Isla Mujeres and just 10 kilometers north of Cancun . The different buildings will revolve around an artificial lake, which will navigate small boats that will transfer tourists from one block to another.
Nearly five million will go to the food and beverage department to finish the bottle in the cocktails . From now on, the bars of the chain will wear brands like Absolut , Ron Havana and Bombay Saphire . Meanwhile, “there will also be a technological leap in accommodations, with higher Wi-Fi bandwidth and new surround sound systems,” they presume.
The rest of the capital will enter fully into the Grand Palladium Riviera Resort & Spa in Riviera Maya , which will merge with the neighboring The Royal Suites Yucatan to create a complex of 454 rooms, 108 of them with swimming pool. The union will begin next June 1 and will continue until fall. Thanks to the renovation, guests will enjoy a new adults-only beach club, four themed a-la-carte restaurants and a cabaret.
Despite the range of news, there is no sign of any investment in Panama , where the Matutes are domiciled by the company Fiesta Bávaro Hotels SA . As Cerodosbé unveiled , the company was established with a capital of just 1,000 dollars 30 years ago and has never given shelter to any hotel.
Company sources argued at the time that the company “intended to develop a project in Panama that was not finally carried out.” Despite the setback, “society did not dissolve in the hope of finding the right ground, which we continue to seek,” they added.
Coming soon GP Riviera
Regarding entertainment options when the Riviera Maya disco and Riviera theater close for renovations:
“During the renovation, Riviera Theather, Lobby and Disco will be closed, having all the shows at Colonial teather and the entertainment will be held in the Lobby area after the shows are finished to cover the usual Disco hours until 2 am, with a DJ and the entertainment team.
Updated Timeline – Punta Cana renovations
ACCOMMODATIONS – GRAND PALLADIUM PUNTA CANA RESORT & SPA:
May 2nd – November 2nd, 2017: 280 rooms will be updated with new furniture and décor as well has renovated bathrooms and terraces.
LOBBY – GRAND PALLADIUM PUNTA CANA RESORT & SPA:
June 1st – October 15 th, 2017: This lobby will be receiving a complete facelift.
FOOD & BEVERAGE:
Behique Buffet Restaurant (Grand Palladium Punta Cana Resort & Spa):
August 1st – December 1st, 2017: Will be closed for renovations.
Sumptuori Restuarant (Grand Palladium Palace Resort Spa & Casino):
August 1st-November 15th, 2017: Will be cloased for renovations
Hemingway Cocktail Bar (Grand Palladium Bávaro Suites Resort & Spa):
June 1st – October 1st: Will reopen on October 1st, 2017 as a new Brazilian themed a la carte restaurant that will be called Rodizio.
August 1st – October 15th, 2017: The Behique pool along with the Pirate Ship Kid’s swimming pool will be closed, all guests will have access to the following swimming pools:
UVA Swimming Pool (Grand Palladium Punta Cana Resort & Spa), Bavaro Swimming Pool (Grand Palladium Bavaro Suites Resort & Spa) & the Palace Swimming Pool & Adult Swimming Pool (Grand Palladium Palace Resort Spa & Casino).
We apologize for any inconvenience caused by the renovations and are available to answer any queries or questions that may arise.
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PUNTA CANA NEWS
February 24th 2017
Subject: RENOVATION NEWS from Palladium Hotels & Resorts, Punta Cana, Dominican Republic
Palladium Hotel Group is pleased to announce upcoming renovations and improvements to its Resort in Punta Cana, Dominican Republic. After an overwhelmingly positive response to the Resort renovations completed in 2014 at Grand Palladium Bávaro Suites Resort & Spa. Grand Palladium Palace Resort Spa & Casino in 2015 and 2016, will continue to upgrade its facilities in Punta Cana to provide a more luxurious vacation experience to our guests coming to the Caribbean.
Our commitment to providing exceptional service and accommodations for our guests has led to continued upgrades of our Punta Cana property. The renovation timeline, which is expected to run from May 2nd to November 2nd 2017, villas 60-61-62-63-64-71-72-73-74-75.
Please see below for the detailed list of upgrades coming to the Palladium Hotels & Resorts in Punta Cana. Every effort will be made to assure that the renovations program provides minimal inconvenience to guests.
Rooms at Grand Palladium Punta Cana Resort & Spa:
Renovations of the following accommodations will take place from May 2nd to November 2nd, 2017.
The total room renovations are 280 rooms will be updated with new furniture and décor as well as renovation of bathrooms and terraces.
Lobby Punta Cana.
From 01/06 to 15/10 will be updated with new furniture and décor.
Rooms at Grand Palladium Bávaro Suites Resort & Spa:
From 15/05 to 15/07, renovations on the upper terraces, to the total amount of 69 rooms on the third level of the two buildings 19.
From 15/07 to 15/09, renovations on the upper terraces, to the total amount of 69 rooms on the third level of the two buildings 17 & 18.
Behique & Children swimming pool (The Pirate Ship). These pools will be closed from May 2 to November 2, 2017
Guests can use the following swimming pools:
Gran Palladium Punta Cana: The Uva swimming pool
Grand Palladium Bavaro: Bavaro swimming pool
Grand Palladium Palace: Palace swimming pool + adult swimming pool
Food & Beverage
Buffet Behique Restaurant (Grand Palladium Punta Cana):
From 01/06 to 1/10, will be updated with new furniture and décor.
Sumptuori Restaurant (Grand Palladium Palace):
From 01/08 to 1/12, will be updated with new furniture and décor.
Hemingway Cocktail Bar (Grand Palladium Bávaro):
From 01/08 to 1/12, will be updated. This place will be the New Brazilian Restaurant.
Beach Club (The Royal Suites Turquesa).
From 01/07 to 01/12 will be in construction a new place at the Royal Suites Section. This place will be a Beach Club.
PROYECT FROM TO TIME
Punta Cana Rooms 2-may 2-nov 6 months
Bávaro Rooms (19 PTC & 19) 15-may 15-jul 2 months
Bávaro Rooms (17 & 18) 15-jul 15-sep 2 months
Sumptuori & Rodizio Restaurant 1-aug 1-dec 4.5 months
Behique Restaurant 1-jun 1-oct 4 months
Bar Hemingway 1-jun 1-oct 4 months
Lobby Punta Cana 1-jun 15-oct 4.5 months
Beach Club 1-jul 1-dec 5 months
We will continue to provide renovation updates as they are finalized throughout the year. For more information, please visit http://www.palladiumhotelgroup.com
PALLADIUM HOTELS & RESORTS INVESTING AN ADDITIONAL $21M TO UPGRADE GUEST EXPERIENCES AT 12 PROPERTIES IN THE CARIBBEAN AND MEXICO
Palladium Hotels & Resorts announces plans today to invest an additional 21 million dollars to upgrade the guest experiences at its Grand Palladium and The Royal Suites by Palladium properties in the Dominican Republic, Jamaica and Mexico. The investment is being made to improve quality and consistency as part of the company’s dedication to offering the same high-quality
experiences at each hotel at an excellent value.
Five million dollars of the total investment will go toward improving food and beverage offerings, which will include upgrades in steak quality to use angus and cowboy cuts, upgrades to the quality and presentation of food at the buffets, higher-quality liquors at all bars including Absolut, Stoli, Havana Rum, Bombay Sapphire, Courvoisier, Don Julio Blanco and Reposado and better mini bar snacks.
For staffing, Palladium Hotels & Resorts is increasing the number of staff by 13-percent over 2016, which will total 8,243 staff at all 12 properties in the Caribbean and Mexico, which includes the Grand Palladium Resorts & Spas and The Royal Suites by Palladium. A director of innovation and product development, Bernard Wyss, is beginning work this month who will oversee all of the quality and service consistency at the properties. He will identify market trends, analyze economic impacts on the business and oversee services that will be implemented at each property. Wyss has over 20 years’ experience in hospitality with top all-inclusive hotel groups including Paradisus, Melía Hotel International, RCD Resorts and AMResorts.
Palladium Hotels & Resorts is also investing in technology on property, such as improving the Palladium Hotels & Resorts App so guests can message the concierge directly, increasing the bandwidth of the WiFi, installing better surround sound systems at the pools and updating the animation capabilities for performances. Also, additional trolleys to take guests from one property to another will be added to reduce wait times when traveling to each of the lobbies. New pool bikes for exercising in the pool will also be installed.
“We are dedicated to improving our guests’ experiences in every way possible, so we are investing in upgrades in the areas that matter the most — service, food and beverage and technology. Guest satisfaction at our upgraded properties in Jamaica, Riviera Maya and Punta Cana has soared after the renovations were completed, so we are extending this investment in upgrades at all of our properties,” said Jacques Depaep, Palladium Hotel Group’s commercial director for North America.
GRAND PALLADIUM RIVIERA RESORT & SPA TO BECOME THE ROYAL SUITES YUCATÁN BY
PALLADIUM WITH A MAJOR INVESTMENT
The company is also announcing today that it will convert the Grand Palladium Riviera Resort & Spa in Riviera Maya, Mexico into an extension of The Royal Suites Yucatán by Palladium to expand the resort’s boutique adult-exclusive offerings. This transformation will be completed in various phases starting July 1, 2017 and will carry through the fall.
The conversion of the Grand Palladium Riviera Resort & Spa to The Royal Suites Yucatán will give guests a personalized, intimate, adults-only experience in a smaller setting and access to exclusive restaurants. The current Grand Palladium Riviera Resort & Spa lobby will be converted into the new lobby of The Royal Suites Yucatán. At this time, all hotel services will be available at the adjoining Grand Palladium White Sand, Colonial and Kantenah lobbies.
The newly renovated, adult-exclusive property will feature a total of 454 guestrooms with premium amenities and services, 108 of which will have swim-up pools, a completely new beach experience featuring an adults-only Beach Club, four exclusive à la carte themed restaurants and a cabaret a la carte restaurant that will host different shows and a new infinity pool. Guests staying at other Palladium resorts at the Riviera Maya complex will not be affected by the construction.
This additional investment follows major renovations and upgrades to the Palladium Hotels & Resorts in Jamaica, Riviera Maya and Punta Cana in 2016. The 21 million dollars will be invested at five Grand Palladium Resorts & Spas in Mexico, three in the Dominican Republic and two in Jamaica.
Additional investment is being made at Grand Palladium Punta Cana Resort & Spa to upgrade the property by the end of November 2017. Rodizio, the Brazilian steakhouse, will replace the current Hemingway Bar at Grand Palladium Bavaro Resort & Spa. At Sumptuori Restaurant, additional teppanyaki tables will be installed. A new area will also be added that will be dedicated to the the popular nikkei concept, which is a fusion of Japanese and Peruvian cuisines. In addition, the interior of El Behique restaurant will be renovated to feature new, modern designs.
At Grand Palladium Punta Cana Resort & Spa, the lobby and select guestrooms will be renovated with Caribbean designs. A new beach club will be added to the adults-only area of The Royal Suites Turquesa, which is inspired by the success of the beach club concept from Ibiza.
Palladium Hotels & Resorts has announced plans to upgrade its Riviera Maya Complex on 2017. These renovations will include converting and incorporating the current Grand Palladium Riviera Resort & Spa into The Royal Suites Yucatan by Palladium.
Below is a complete project timeline:
Rooms renovation: July 1 – November 15, 2017.
Disco & Theatre:
July 1 – November 1, 2017: Construction will be in progress in the Disco and Theatre of the current Grand Palladium Riviera Resort & Spa. During this time, alternate entertainment venues will be provided to guests. Once construction to the Disco and Theatre are complete, the Disco will convert to become one of four exclusive restaurants available to guests of The Royal Suites Yucatan and the Theatre will become the second exclusive restaurant providing guests with a “Dinner and Show” themed experience referred to as the “Cabaret”.
Riviera Lobby and Kabah Buffet:
June 1 – September 15, 2017: Construction will be in progress at the current Riviera Lobby which will convert to the new The Royal Suites Lobby. Guests will not be affected by this construction since all guestrooms in Riviera will be closed. All hotel services will be available at the adjoining White Sand, Colonial and Kantenah Lobbies. Construction will also be in progress at the Kabah Buffet. During this time, breakfast, lunch and dinner will be available at “La Laguna” as well as the other restaurants within the Riviera Maya Complex. The renovated Kabah Buffet will feature 2 separate sections – 1 buffet exclusively available to guests of The Royal Suites and 1 for guests of Grand Palladium.
“El Jardin” Restaurant & the current The Royal Suites Lobby:
September 16 – November 15, 2017: Construction will be in progress at “El Jardín” restaurant and the current lobby of The Royal Suites. The current lobby for The Royal Suites will convert into 2 separate a la carte restaurants. By this time, the new lobby for The Royal Suites will be open at its new location and the buffet will be available at Kabah.
More details from the Travel Club
Information regarding the New Palladium resort being built in Playa Mujeres, Mexico
All renovations below have been completed.
Grand Palladium White Sands Renovations
The Palladium Hotel Group is committed to providing modern up to date facilities for all their guests. To do so upgrades will be done while ensuring minimal disruption to the guests.
White Sand Lobby.
- Renovations from 09/12/2016 to 11/30/2016.
Reception will not be affected.
White Sand Rooms
- The renovations will be performed in stages to avoid disruption to guests staying in other villas:
Jr Suites and Suites 52-53 and Mayan Suites 1-2-3-4. Renovations from 08/18/2016 to 09/14/2016.
Jr Suites and Suites 54-56 and Mayan Suites 5-6-7-8. Renovations from 09/15/2016 to 10/14/2016.
Jr Suites and Suites 57-58-59 and Mayan Suites 9-10-11-12. Renovations from 10/15/2016 to 11/15/2016.
- Wire fencing. Renovations from 05/16/2016 to 06/20/2016.
Use of the tennis courts will be limited during this period. (Complete)
- Mare Nostrum restaurant. Renovations from 07/01/2016 to 09/15/2016. (Complete) The previous offerings of Mediterranean cuisine served at Mare Nostrum will cease and a new and exciting Thai Ala Carte will take its place once renovations are complete. Get a sneak peek the new Thai restaurant menu here > Menu
- Sumptouri Japanese restaurant. Renovations from 09/16/2016 to 11/30/2016. While the restaurant is being renovated, guests will be able to satisfy their palate at The Grand Palladium White Sand Resort & Spa’s La Hacienda Buffet, which will be serving Asian cuisine during dinner service. (Complete)
- The Colonial 24 hour Snack Bar located in the beach. Renovations from September 26th, 2016 to beginning of December, 2016.(Complete )
Grand Palladium Jamaica Renovations
” Starting in May, the cobblestone from the main entrance of the resort leading up to the lobby will be repaved. El Poseidon restaurant will be renovated from mid-August till late September, and Lotus House restaurant will be renovated starting in October and ending during the first days of December. The Infinity terrace will be waterproofed and the pool deck will be repaired (by parts).”
Grand Palladium Punta Cana
Grand Palladium Palace Resort Spa & Casino Renovations
In order to stay at the forefront of the hotel industry and in line with its commitment to continuous improvement, the Palladium Hotel Group is renovating the Grand Palladium Palace Resort Spa & Casino, Punta Cana.
To guarantee the comfort of our guests during the renovations we would like to inform our guests of the following:
- Refurbishment of 7 villas, block 9000 from 05/01/2016 to 31/10/2016.(complete)
- Restaurant Behique improvements from 09/01/2016 to 10/15/2016.(complete)
- Renovation Zentropía Palladium Spa & Wellness, from 06/15/2016 to 10/15/2016.(complete) see images
- Massage service will continue in the Villa 86 and the gym at the convention center.
Royal Suites Turquesa
- Remodeling Lobby Royal from 05/05/2016 to 30/06/2016 (complete)
Palladium Hotel Group is pleased to announce upcoming renovations and improvements to its Resorts in Punta Cana, Dominican Republic. After an overwhelmingly positive response to the Resort renovations completed in 2014 at Grand Palladium Bávaro Suites Resort & Spa. Grand Palladium Palace Resort Spa & Casino in 2015, will continue to upgrade its facilities in Punta Cana to provide a more luxurious vacation experience to our guests coming to the Caribbean.
Our commitment to providing exceptional service and accommodations for our guests has led to continued upgrades of our Punta Cana property. The renovation timeline, which is expected to run from May 1st to November 1, 2016, September 11th, 2016 for the first 4 villas 91, 92, 93 and 94 a total of 80 rooms, and in September 25th the other 3 villas 95, 96 and 97 to complete with this new 60 rooms the amount of 140 that were renovated.
Please see below for the detailed list of upgrades coming to the Palladium Hotels & Resorts in Punta Cana. Every effort will be made to assure that the renovations program provides minimal inconvenience to guests.
From May 2nd thru June 30th, we will intervene in The Royal Suites Turquesa Lobby, to change and improve the installations of the Air Conditioning system in this lobby.
During these two months the lobby will not have Air Conditioned. All services and basic functions of the Reception will be available. The rest of the services in the lobby (such as Lounge, bar, toilettes, Internet corner) whenever possible, will be also available.
Renovations of the following accommodations will take place Mai 1 to 11th September (1st4 villas) and 25th September (last 3 villas):
The total room renovations are 140 rooms will be updated with new furniture and décor as well as renovation of bathrooms and terraces.
- Twelve (12) Ocean View rooms on the ground floor will be enlarged by incorporating the current terrace, and a new outdoor terrace with private Jacuzzi will be added to each room.
- Fifty Eight (58) Double Deluxe rooms on the ground floor will turn into Junior Suites expanding the room with the current terrace as interior space and an exterior terrace will be added to each room.
- Forty Two (42) Loft Suites will retain their Loft Suites category and gain a loft, new bathroom design, new décor and a second toilette on the upper part.
- 28 Twenty Eight (28) Double Deluxe will get a new bathroom design and new décor.
Food + Beverage
Starting on September 1st thru October 15th, Behique buffet, located at Grand Palladium Punta Cana Resort & Spa, will remain closed. We will improve the roofing top and cover to maintain and optimize its condition, to improve the level of comfort required as needed.
During this month and a half, whenever the occupancy level requires it, we will be offering lunch at the nearest restaurant at Grand Palladium Palace, “Las Torres”.
From June 15th through , December 15th 2016, we will update the facilities of our spa, Zentropía Palladium Spa & Wellness.
The Spa will be completely reformed to modernize all services and installations. Considering that the gym is located within the same location, we will use the opportunity to update the facilities as well as all the equipment. This all with the sole purpose of keep offering the best product and the best experience to our guests.
During these months our distinguished clientele will have access to almost all services and treatments in our spa catalogue. For this purpose, we are improving the exterior spots on the beach and pools and habilitating massage cabins in villa 86 at Grand Palladium Palace Resort Spa & Casino, where therapies and treatments will be also available.
We would like to inform you that due to some work renovations at the Bavaro Swimming Pool, will remain closed from September 25th, 5:30 pm until September 30th.
We have another 4 pools in our complex: 2 of them are located in the Grand Palladium Punta Cana hotel and the other 2 are located in the Grand Palladium Palace Hotel, one of them for adults use only.
If you would like further information please visit the official Palladium Hotel Group website.