Welcome, here you will find resort information for all 4 Grand Palladium Riviera Maya resorts; Kantenah, Colonial, White Sand, TRS Yucatan. You will see additional information such as weather including a full current forecast located in the links. If you don’t see what you are looking for, pop over to the forum and ask away. We hope you enjoy your visit !
ACCOMMODATION FOOD & BEVERAGE TIPS FAQ ACTIVITIES PALLADIUM KIDS WEATHER
GRAND PALLADIUM RIVIERA MAYA RESORTS
DESTINATION GUIDE AIRPORT INFORMATION
Designed by renowned architects, the resorts were virtually carved into a vast jungle setting. Great care was taken to integrate the buildings into a natural tropical environment while respecting the flora and fauna. This has resulted in an ecologically friendly resort in a natural environment with preserved tropical vegetation, beautifully manicured gardens and a variety of animals indigenous to the area. The hotel employs a team of biologists who are responsible for maintaining the eco-system and the well being of the animals and vegetation.
The Grand Palladium Riviera Maya complex consists of four 5-star hotels on the Riviera Maya with direct access to Kantenah beach, modern facilities and the room of your dreams. All hotels have access to the facilities, comprising 9 themed restaurants, 3 buffet restaurants, 25 bars, 7 swimming-pools, a magnificent Spa, sports facilities, events and conference rooms, disco, Baby Club (1 to 3 years), Palladium Mini Club (4 to 12 years), Black & White Junior Club (13 to 19 years), the best services from the Palladium Hotel Group and much more.
GRAND PALLADIUM KANTENAH RESORT & SPA
& FAMILY SELECT
Updated info on the Family Select Family Select
The Grand Palladium Kantenah Resort & Spa & Family Select in the Mayan style, consists of
- 84 Family Jr Suites Garden Views
- 60 Family Jr Suites Swim ups
- 6 Family Jr Suites Rooftop Private Pool
- 8 Family Suites Beachside
- 2 Family Suites Swimup Beachside
- 3 Family Suites Rooftop Private pool
- 6 Family Ambassador suites.
It is surrounded by nature and has direct access to the 800-metre beach for fun and relaxation in a special spot. Take a nice stroll around the environmentally friendly green paths that have been carefully paved out and enjoy the impeccably kept gardens. Relax in our modern and spacious rooms, pamper yourself at the state-of-the-art Resort Spa, practice snorkeling in our crystal-clear waters, share a delicious dinner or enjoy a new cocktail at any of our numerous bars located around the complex that includes international “Premium” Beverages. At the Grand Palladium Resorts in the Mayan Riviera, the options for entertainment or relaxation are endless, no matter how old you are. Guests staying at the Grand Palladium Kantenah will enjoy access to the Grand Palladium Colonial and White Sand resorts. Only guests staying in Family Select or TRS may utilize Family Select amenities.
- Family Select brochure
- Virtual tour
- Photo Tour
- Fact Sheet Family Select(June 2023)
- Fact Sheet FS & Kantenah 5/2023
- Family Select Wish List 12/23
- FS Daily Journal
GRAND PALLADIUM COLONIAL
Grand Palladium Colonial Resort & Spa is one of the four hotels making up the Palladium Riviera Maya complex. This Spanish colonial style hotel has 252 standard rooms, 132 junior suites, 24 Maya suites and 6 suites. It is ideal for holidays with your partner, friends and family. The Grand Palladium Colonial Resort and Spa gets its name from its detailed decoration in the Spanish colonial style and it is fully integrated in the green surroundings of the eco-resort: green paths that lead you to any part of the complex, to the beach or simply take you for a walk among the fauna and flora typical of the Riviera Maya where there is always something new to discover. This environment, together with the different types of modern, spacious rooms, makes the Grand Palladium Colonial Resort and Spa a hotel to be enjoyed as a couple, with family or with friends. The Grand Palladium Colonial Resort & Spa therefore has a wide range of services on offer for all types of travelers. Guests staying at the Grand Palladium Colonial will enjoy access to the Grand White Sand Resorts.
As well as having access to all facilities offered for guests who are staying in any of the Grand Palladium hotels in the Complex, all connected via a free internal train service, guests who stay at the Palladium Colonial Resort & Spa have the adult swimming pool, the sports centre, the main pool close to the beach, and a number of bars that includes international “Premium” Beverages and restaurants very close to their room, amongst other services and activities.
GRAND PALLADIUM WHITE SAND
The Grand Palladium White Sand Resort & Spa, which takes its name from its location in front of the extensive private beach covered in white sand, is also in an ideal location, which makes it a marvelous option for those guests who are looking for relaxation and tranquility on their holidays. It is the perfect place for a family vacation, wedding, honeymoon or romantic getaway.
The GP White Sand is located near the Zentropia Spa, the spa available for all guests of the Grand Palladium Riviera Maya Complex and it is also near “La Isla”, the pool exclusively for Travel Club adults. This is why the Grand Palladium White Sand Resort and Spa is the best alternative for guests who are looking for a hotel with spa in Riviera Maya. Furthermore, all sports and relaxation facilities, the beach, pools, restaurants and bars that include international “Premium” Beverages, are always close at hand thanks to the shuttle train and carts, which can take you to any part of the Complex.
The Grand Palladium White Sand Resort & Spa is located in one of the best areas of the Riviera Maya. In Akumal, between Tulum and Playa del Carmen, and facing the Caribbean which adjoins its almost 1 km of private beach and its mangrove forest. A unique setting which, together with the strict requirements regarding environmental protection at Palladium, convert the Grand Palladium White Sand Resort & Spa and the entire Palladium Riviera Maya Complex into one of the most representative resorts of the Riviera Maya and the Mexican Caribbean. Guests staying at the Grand Palladium White Sand will enjoy access to the Grand Palladium Colonial & parts of Grand Palladium Kantenah.
TRS YUCATAN HOTEL
TRS Yucatán is an exclusive hotel forming part of the Palladium complex on the Riviera Maya and consists of 454 newly renovated suites, 108 of which are swim up rooms, a completely new beach experience featuring an adults-only Beach Club, 4 exclusive a la carte themed restaurants, a “Dinner and a Show” buffet restaurant that will host different types of shows, and a new Infinity Pool. Providing you with the greatest luxury and exclusivity for adults only.
The TRS Yucatan Hotel offer the facilities and services that will make your stay an unforgettable experience: personal and exclusive treatment, 24hrs private reception, check-in from 3:00pm, check-out by 12:00pm, fax and telephone service, lounge in the reception area offering free international digital and printed press, coffee, snacks, international and premium drinks, wake-up service, laundry service, luggage room, currency exchange, newspapers, outdoor parking, shuttle train connecting all 4 Resorts, ATM machine, ice machine, games room, reading lounge, a covered theatre, beauty salon, handcrafts market*, doctor in hotel*, shopping center*, supermarket*, photo shop*, boutique*, souvenir shop*, crafts shop*, tobacco shop*, bookstore*, jewelry shop*, clothing store*, Catholic mass at the GP Colonial Sundays.
Exclusive Services at The TRS Yucatan :By combining the 4 hotels located in the Grand Palladium Riviera Maya complex, guests staying at The Royal Suites Yucatan by Palladium can enjoy the facilities and personalized services of this intimate adults-only resort featuring 454 suites and also private and exclusive check-in, personalized service, swimming pool with Jacuzzi, pool and lobby bar with a selection of international and premium drinks. Free Internet. Unlimited dining at our “a la carte” restaurants with the option to make reservations. Transportation around the resort complex upon request. Mini-bar with beverages and snacks refilled daily. Daily news delivery if requested in advance. Turndown service, exclusive signature restaurants for Royal guests, select Travel Club Members and VIP guests. The restaurants Capricho, El Gaucho, La Bohème, Cabaret Dinner and Helios Beach Club offer personalized service, for breakfast. lunch and dinner. Exclusive beach area with waiter service and Balinese beds, butler service, bottle(s) of liquor in the room (choice of vodka, rum, whiskey or tequila).(wine cellar $).
- Free Premium WiFi access for all guests staying at TRS Yucatan Hotel.
- 270 Royal Junior suite, 45 Royal Suite, 22 Royal Mayan Suite, 90 Royal Jr. Suite Private Pool, 18 Royal Suite Private Pool, 9 Royal Master Suite.
- Butler service and 24-hour room service.
- 1 Buffet-style restaurant, 4 a la carte restaurant and 3 Bars all for the exclusive use of guests staying at The Royal Suites Yucatan Hotel.
- 9 other a la carte theme restaurants with a great selection of cuisines.
- Access to Chic Cabaret & theater (Reservation fee)
- 5 Buffet-style restaurants and other open-air services.
- 22 Bars located around the complex.
- VIP beach area with Bali beds and waiter service.
- 2 Private pool with built-in jacuzzi and waiter service + 1 Seawater pool for the exclusive use of guests staying at The Royal Suites Yucatan Hotel.
- 5 other Freshwater pools
- Shuttle golf cart service within the complex.
- First-class Spa & Wellness Center. ($35 pp per day. Waived with a service)
- Events and meeting rooms
Butler Services Management of your daily activities and appointments, advanced reservations at the restaurants, Spa, nearby golf course, water sports center, etc., DVD movies, booking of excursions and visits, arrange transportation within the complex, arrange taxi rides/transfers to any restaurant or leisure venue around the area (restaurants, golf course, etc. $ extra charge), provide office services assistance (fax, phone messages, etc. $). Other services with charges: scented bath preparation, aromatherapy, body oils, shoe shine, etc.
Rooms Division Assistant Manager introduces you to the future of our new TRS Yucatan Hotel.
“The Room Service is just another way to taste perfection at The Royal Suites Yucatan by Palladium, Riviera Maya. Choose from our exceptional, carefully selected Mexican and international dishes from the comfort and privacy of your Suite, where you will find an extensive menu with a contact number to order.”
Chic Cabaret & Restaurant
RIVIERA MAYA ROOM DISCRIPTIONS & PHOTOS
SERVICES & FACILITIES
The four resorts offer guests extensive variety in food, beverages and entertainment. This includes:
- Nine unlimited a la cartes, 1 Bravo with extra charge
- Five buffets
- 26 bars(4 beach bars, 2 with food)
- Theater
- Live music in Colonial & Riviera lobbies
- spa ($50 fee , $35 for TRS guests)
- state-of-the-art gym
- sports bar
- athletic fields
- tennis courts
- 10 pools including some adult pools
- kids club (ages 1-12)
- water park
- shops
- Internet in all rooms, lobbies
- Upgraded internet service for a fee
- Black & White Club (ages 13-19)
- ROOM SERVICE 24 hrs. Free to TRS & FS guests, $17 delivery fee GP guests 10:30 pm to 11 am.
- Description
- 2014 Resort Map
- 2017 Resort Map
- 2020 resort map
- 2024 Resort Map
- Laundry Prices
- Pillow Menu
- TV Guide
- Free basic Wi-Fi access is available throughout the entire complex after registering in Palladium Hotel Group’s network. (information provided at check in)
- Premium Wi-Fi access available.($)
- Pontoon Boat Schedule – Daily 12:30 pm – 8 pm, Saturday 8 am to 8 pm
THE POOLS
Colonial & Kantenah Main Pool: Large lake-style swimming pool with 4 built-in Jacuzzis and swim-up bar Hours: 10:00am to 6:00pm, , with a separate pool for children. Open from 10:00am to 6:00pm (winter) and 10:00am to 8:00pm (summer) 1.50m or 5’3″ deep
Children’s Water Park: Located in Grand Palladium Colonial Resort & Spa. Open from 9:00 am to 6:00 pm.
“El Secreto” Pool: Adults-only pool located in Grand Palladium Colonial with built-in Jacuzzi and open until midnight with bar service included. from 10:00am to 12:00am.
“Es Niu snack bar & Family Select” Pool.
White Sand Resort Main Pool: Large lake-style swimming pool with 4 built-in Jacuzzis and swim-up bar Hours: 10:00am to 6:00pm, 1.50 m deep, with a separate pool for children. Open from 10:00am to 6:00pm (winter) and 10:00am to 8:00pm (summer)
“La Isla” Pool: Adults-only Travel Club pool located in Grand Palladium White Sands, with built-in Jacuzzi and open until midnight, bar service from 10:00am to 7:00pm.
“Spa” Pool: Adults-only pool located within the Spa, 1.60 m deep. Open from 9:00am to 8:00pm.
TRS YUCATAN POOLS
“Las Rocas” Pool: Saltwater pool, from 10:00am to 6:00pm. Exclusive for use of TRS Yucatan, select PTC members and VIP guests.
TRS Pool: Adult pool for the exclusive use of guest staying at TRS Yucatan Hotel, select Travel Club and VIP guests. Heated during winter months.
Helios Beach Club / Infinity Pool : Adults only. Bar service from 10:00am-06:00pm , open for swimming until 10 pm. The pool is 140 cm deep. Located on the beach at T R S Yucatan.
Infiniti Pool
Towels, sunbeds and umbrellas service at the pool and beach included. Guests can use all resort pools, except those located at TRS Yucatan which are for the exclusive use of guests staying there and select Travel Club members. There is wait service available at the main pools.
WEDDINGS
Visit www.palladiumweddings.com to inquire about the wedding package of your dreams.
WEBCAMS
Reservation/Room Request Information
Here are email contacts for resort reservation information. Per management, please email only one address one week or less prior to leaving for the resort. It is suggested requesting a building and then put the remainder of your requests in order of priority, i.e. king bed, floor, etc
Colonial & White Sand
- recepcion.riviera@palladiumhotelgroup.com
- Assistant Front Desk – asistrecep1.riviera@palladiumhotelgroup.com
Kantenah / Family Select
TRS Yucatan Hotel
- recepcion.yucatan@trshotels.com
- Front Desk TRS Yucatan – front.yucatan@trshotels.com
Only send requests to 1 address and remember to allow 72 hours for response.
Toll Free USA : 888-237-1226
Toll Free Canada : 866-865-8524
For a full list of the resort complexes contacts, please refer to the “contacts” page.
THE APP
ACCOMMODATION FOOD & BEVERAGE TIPS FAQ ACTIVITIES PALLADIUM KIDS WEATHER
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