• Welcome
  • Tips
  • FAQ
  • Accomodation
  • Food & Beverage
  • Weather
  • Contacts
Below you will find Resort Information for all 5 Grand Palladium Riviera Maya resorts; Kantenah, Colonial, White Sand, Riviera and Royal Suites Yucatan; including accommodation, food & beverage and much more. You will also see additional information such as weather including a full current forecast and fast tabs to get you to the info you want faster. More categorized information including Palladium Kids and more can be found in the drop down menus located on the main menu. We hope you enjoy your visit.  

#1 Tip: Don’t sweat the small stuff. You’re in Paradise after all!!

Reservation/Room Request Information: Here are email contacts for resort reservation information. Per management, please email only one address one week or less prior to leaving for the resort.  It is suggested requesting a building and then put the remainder of your requests in order of priority, i.e. king bed, floor, etc

Colonial & Kantenah

White Sand & Riviera

Royal Suites Yucatan

Only send requests to 1 address and remember to allow 72 hours for response.

Toll Free USA : 888-237-1226

Toll Free Canada : 866-865-8524

From Dominican Republic: 809-784-8407

Wireless

Free limited wireless all over the resort. (E mail , Skype etc) If you want to upgrade you can for

Prices for Premium WiFi – 1 Mbps(1024kbps)

  • 1 day – 14.99 USD
  • 2 days – 24.99 USD
  • 3 days – 29.99 USD
  • 4 days – 59.99 USD

Royal Yucatan guests receive free premium WiFi

Air conditioning setting FYI: Depending on what temp you want suggest as an example: set to enfriamiento and auto and 22c = 74F (use up and down arrows) and hit set.

  • Enfriamiento = cooling
  • ventilacion = just fan
  • apagado = off
  • alta = high
  • media = medium
  • Baja = low

Transportation

Getting to and from the resort. Many of us use private transfers. Highly suggest AGI Tours/ http//:agitours.com There are others. Just be sure they are reputable and have a good track record.

 Taxi tip as seen on Facebook: When we were there in November 2013/Decmber 2014  we walked across the highway (via the tunnel) and negotiated with a taxi.

How to save a few pesos on a taxi in Playa del Carmen. If you are on 5th Ave, or near the ferry dock, if you walk up towards 10th ave. and flag a taxi its about $25 pesos to go to most places in Playa. But if you go to a taxi stand say near the ferry, the bus station, at 5th Ave and Constituyentes, “tourist zones” the taxi’s will charge you a base price of $70 pesos.

Colectivos: I would try the colectivo transportation system. Very efficient and economical. The vans travel up and down Highway 307 frequently. Just stand at the bus stop outside the resort to go to PDC north. The colectivo into PDC stops as the corner of 2 & 15th (streets are numbered), where it also departs from. If you must cross the highway in front of the resort suggest using employee tunnel.

Currency: In Decmber 2014 it was much more preferable and economical to use pesos. US dollar was only worth about 69cents. In 2015 the US dollar is worth 15 MXN pesos. To see current rates check out Travelex.

Two ATMs on resort dispense pesos & one US dollars. Changing large denominations for smaller can be done at the front desk but they will usually give you pesos. They may ask for your passport, especially if changing non-pesos currency. Some people bring a copy of their passport and leave the original in the safe.

John UK wrote: “At the front lobby, exchange rates aren’t that competative as in all hotels. The atm machine does have a better rate BUT UK banks will charge heavily for overseas use. the best solution we have come up with is… *A small amount of dollars in low denominations for tipping.( £200 for example) * We then bring a larger amount of Peso’s in cash changed in the UK ( the room safes are very secure) *travellers chq’s – bring sterling not dollar = or you will pay once in the UK, and then again in mexico to exchange. you are better exchanging outside of resort, but not a massive difference. the lobby will only give you peso’s for travellers chq’s, hence why you are better bringing sterling chq’s hope this helps.”

The bellboys and bartenders can sometimes change US or pesos $ for smaller denominations

Tipping: Staff make very little money. While tipping is not expected it is greatly appreciated. You will certainly find staff you want to tip. Tip in pesos or US. Housekeeper, some bartenders, waitstaff. Loke talks about tipping in Canadian:

Loke: “In case this has not been mentioned, please do not tip with coins especially Canadians. Loonies & Toonies cannot be used by these folks & banks in Mexico will not take these coins either. We have had staff ask us to buy their coins which we were more than happy to do. For example the pontoon driver had a whole basket of coins. It is so easy to go to the banks in Canada & get $1 USA bills or if you plan ahead you can order peso bills in $20 denominations. The front desk will also change a large peso bill to smaller bills for no charge. The $20 peso bill is the smallest paper bill in Mexican currency but approx $2 value so good tip money too. We also use $5 Canadian bill for some tips as they can use Canadian bills just no coins.

Maps: The resort is very large and it may be a bit overwhelming at first.. Carry the map with you the first couple of days. You’ll find shortcuts and avoid getting “Lost in Paradise!”

Orange  = Kantenah, Blue = Colonial, Avacado = White Sand, Brown = Riviera

Grand Palladium Riviera Maya

In addition to all of the great tips here  on unofficialpalladium.com, Mapchick offers a very good trip planning guide,

Packing list: Be sure and bring comfortable walking shoes, lots of sun tan lotion, extra electrical outlets (power strip), flashlight or small night light for the bathroom/ Kantenah library. Turtle friendly flashlight if you’re going during turtle season.

Boatchick: Don’t over pack! This is from experience. Create a lot of mix and match outfits.Laughing about “Lost in Paradise” That was me in 2004, our first trip. (Me too – Anne) Bubba Mugs:  On EBay, at Walmart, on Amazon, at Canadian Tire.

From Holger Germany

http://www.vw18.de/Mex2010/bubbaontour.html 

Ala cartes  are unlimited for all guests. There are no reservations so just arrive and if there is a table available you will be seated or you will be given a beeper and will be beeped when a table is available. Royal Guests and Imperial guests may reserve. The beach BBQ, Punta Emilia seafood restaurant and Sumptuori show table require a reservation the day before. We used to suggest going before 7 pm or after 9. When we were there in February 2013 the resort was full and people were lining up early so I guess you’ll have to play it based on resort capacity.

Note parties of ten or more must book ala cartes with Guest Services and have a set menu.

If you like seafood, suggest booking the Punta Emilia seafood restaurant.

Also ask if they have the seafood special in Mare Nostrum. The two most popular restaurants are the Japanese (show table) and El Dorado (steakhouse).

Paella is served on the Colonial beach Sundays at noon (weather permitting) and they have live music

There is a beach BBQ now  on Wednesdays and Fridays. (changes)Booking  the day before. Check bulletin boards for changes

Each buffet has a grilling station where you can get something grilled to order. Look for the little signs describing the selections. Tell the chef what you would like and he will get a fresh piece out of the fridge and grill it for you. Usually there are three or four kinds of fish, chicken, steak, pork and more.

 You can also have custom made omelets in the morning and there is now a Panini station for breakfast and lunch. Don’t miss the evening crepes.

The fridge is inside a cabinet below the TV. It is stocked daily by a fridge person (not housekeeping). Some suggest leaving the cabinet door open to keep the fridge cool. If you need supplies leave a note inside the fridge with a small tip.

If you need coffee supplies, leave a note with a sample (in Spanish)with the tip for the housekeeper

Guest Services sit at tables in the lobbies. They open at 8am In Colonial I saw people lining up at 7:30 am. I did not have a wait when I went by one evening to make reservations.

On site activities: Schedules are posted on bulletin boards outside of the buffets and in the theaters. Also: you will be given a kids club schedule at check in.

 Segway tours for a fee – sign up at Colonial pool. http://www.segway-funtours.com/

 Aqua Excursions is on site to manage the water sports, snorkeling and dive tours and more.http://aquaexcursions.com.mx

 Off site activities

There are a number of off site activities for you to review. Some of these do offer transportation for an extra charge. The resort is in a great location so many of these things can be reached easily via colectivo or taxi if you feel comfortable getting there on your own. Colectivos (public van) for 20 – 30 pesos per person. There is also a taxi chart on this page. I would review some of these and see what interests your family.

I agree about having your own snorkel gear if you like to snorkel. I would either bring it or buy some at WalMart when there.

Another suggestion is to order one of Laura’s Riviera Maya maps. they are fabulous guides.www.cancunmap.com

XPLOR is close at KM 282 off highway 307. Palladium is at KM 256 on the same highway. Walk outside the gate and take a colectivo from the bus stop on the same side as the Palladium to go north. Tell the driver where you are going and keep an eye out. He will stop at Xplor for you.

Tips from our members:

 Lokes: Bring a flashight for the room and the jungle at night.

Tummy Issues: These can occur for many reasons. The resort takes the utmost care in food handling and safety and consistently wins the Distintivo H award from the government.

For those who are unused to consuming coconut, use it sparingly (some drinks contain coconut, i.e. pena coladas) as it can cause tummy problems, ie it is a laxative. Drink lots of bottled water. Wash hands frequently, i.e. use hand sanitizer before eating in buffets Use plentiful limes. Fernet liquor, aka jagermeister helps with tummy issues. I always use a probiotic before going, good bacteria also found in yogurt Avoid too much sun – hydrate (wear a hat) Others use Pepto Bismal.

Bring snorkel equipment and snorkel off the beach Take out a hobi-cat Spend a couple of hours at the Spa Take a ride on the pontoon boat and the train Walk the beach from end to end (and then some) Visit the Disco Play a round of mini golf Find the bands Quarzo, Con Classe, The Latin Band Find both orchid gardens (Colonial and Kantenah) Take an afternoon nap in a bali-bed at the salt water pool Take the Segway tour Take the cooking class Monday at 4:30 Take a salsa lesson and then dance at the White Party by the salt water pool on Tues night Eat Paella on the beach Sunday at 1PM

Snorkeling: We enjoy snorkeling at the Kantenah side of the beach the most & if you wish to snorkel at the White Sands end you will need water shoes. We wear snorkel vests which are not a regulated life jacket but are of good quality & I feel quite safe but would not wear them out in the middle of the ocean. We see a good variety of fish including the odd turtle.

Note from Anne: The resort has life jackets but limits their use so best to bring a vest.

We have booked side trips to snorkel through Scuba Caribe to go to Akumal & really enjoyed that experience. We have also taken other snorkel tours that we booked at a desk in the front lobby. I can’t remember the names of the tours but they were good too. There is also a day tour to Cozumel from Scuba Caribe that we want to take so that is on our to do list. We feel Scuba Caribe gives good service. You will love the Palladium & there is something for everyone.

Threesons: I think having your own snorkel equipment is best…you can then have mask that fits your face…a good fit is important.

Tips from first timer:  Starbright3

Here are some things that we discovered from going down there.  We had children.

-take more sunscreen that you think you will need.  Don’t get the spray on stuff. It doesn’t protect as well even if it says 100 on it. Rub it on.

-mosquito spray.  They can’t keep every little pest out.

-Bathing suits for 10 days-only needed 2 (my kids didn’t switch theirs and they were ok). And people of all sizes, both male and female wear bikinis so this is the time to strut you stuff and buy that bikini you always wanted to wear.  Trust me, people who were 300 lbs were wearing bikini.

-warn kid about the police patrolling the roads and at the airport that they carry big guns.  We aren’t used to them here. One woman at our bag check in was amazed about that, and told us that now it makes sense why Canadians take photos of them.

-Read the fine print of all activities off the resort.  Often it is the base price you are paying-it will cost more.

-Snorkeling at Akumal is the best.  We had a 6 yr old and the waves were pretty high.  The one guy made sure she had a good life jacket and took a body board with her and pulled her along on the tour.  Very nice of him. Not expensive either.  A MUST thing to do.

-take some pepto bismo and Kaopectate.  Often your tummy isn’t used to the rich food you give it, and it may make it a bit sore. Nothing to do with the resort, it is what we are used to.

-jr suites have two double beds or one king. If you aren’t used to being that close to your hubby, make sure you upgrade to a king.

-don’t forget your tooth paste.

Hope this helps._

Sunrise: Try to make at least one sunrise. (Check wunderground for time of sunrise) I love wandering to the Colonial beach bar for a cappuccino and sitting to watch the sunrise. It’s such a peaceful time of day. The workers are already out tidying the resort before everyone wakes up! Then wander down to Punta Emilia for a champagne. They also have wireless.

 Boatchick – Turtles

 Visit the Turtle reserve on the North end of the Kantenah Beach, if you’re visiting between April- Oct.. But also watch out for roped off nests on the Palladium Beaches and please don’t disturb them

Bring a turtle safe flashlight during turtle season.

 cape cod anne – Teen club

The Black & White Teen club is a great place to meet other teens. Teen dinner is sponsored by the teen club on Wednesdays. The grown kids may enjoy the beach bar on the Colonial at night, the sports bar. My daughter and her friend made many friends riding on the train at night.There are also shows and live music (check bulletin boards)

Threesons – Entertainment Schedules

They post the daily schedules in the lobbies near where the lobby washrooms are…this is a good place to check out anything that is on or new each day. Enjoy the lobbies at night…this was one our favorite things about the resort, the lobbies really do have their own vibes and each has entertainment going on that is different…we would go from lobby to lobby, stay awhile and then move to another…we always seemed to spend the most time at the Colonial, our favorite and everyone seems to have their favorite depending on what they like, some are quieter and some are more lively. (Also check bulletin boards outside of buffets and theaters.)

Kern – salt water pool, church

 As far as things not to miss, we love going to the salt water pool area at the end of the day before heading back up to the room. It’s so relaxing to have a drink and sit on the Bali beds. Perfection! Be sure and visit the new church behind the Colonial theater. There are also some orchid gardens behind there and on the Kantenah side you may want to visit.

 Janie M: Tips  

 Janie M  posted these helpful hints from a newbie: Some “helpful hints”—or helpful hints that were REALLY helpful from other trip reports:

Take an extension cord or multiple outlet if you have lots of devices to plug in or recharge.  We didn’t tale either, so we unplugged an unused lamp and non-functioning I-home for our gadgets with little hassle.

The shower/tub has a retractable clothesline and on the deck there is an awesome “telescoping” drying rack on the wall.  Our sopping wet swimsuits and clothes were nearly  dry by morning.

 Some in our group were really bothered by mosquitos and others not at all.  The resort is more jungle-setting than manicured grounds—so someone in the group should bring bug repellentand calamine lotion for all! You’ll thank me later.

The tip about leaving the cabinet door open where the “refrigerator” lives was 100% accurate if you want cooled beverages.

If you take snacks/food to the rooms—double-Ziploc them or put them in the mini-fridge.  One room did have a problem with ants, but this was a ground floor room with small children leaving snacks sitting out, so I don’t think this was a resort problem.

If you want to change dollars for pesos in the lobby, you’ll need to bring your passport with you.  Or walk all the way back to your room for it.

You cannot eat in the buffets in dripping wet clothes and swimsuits.  One person in our group found out the hard way—be sure you are mostly dry with a cover-up/shorts & shirt on if you have been swimming.  This is just in consideration for other diners who don’t necessarily want to sit on wet cushions. In fact, flip the cushion up and sit on your towel!  El Azul is a bit more lenient about this, but you do need flip flops and preferably part of a cover-up/shirt.  I believe you can eat at the 24-hour beach snack bar in your swimsuit, but I only went there once.

Heed the signs on the beach about “rocky” areas and stingrays.  It’s true. The best snorkeling is in these areas, however!  Take swim shoes.

 Take the map with you everywhere—especially at first—and discover shortcuts to the pool, beach, lobby, etc.   The signs can be a bit confusing.  On our first day I just asked “Playa?” to a young man working outside our villa and he pointed me to the shortest possible way to the beach—under 5 minutes.

Ladies:  Do not wear heels on the boardwalks! Unless you are used to walking tightropes or something.  If you must wear them, carry them and wear flip flops on the boardwalks.

Read the giant welcome brochure in the room—it is packed with everything you need to know. We asked for a couple extra maps at check-in since we often split up into separate groups.

Put this and the restaurant list they give you into a Ziploc bag and take it everywhere—the restaurants have different hours, so that way you will know which buffet is open.

Book the room you want in the section you want rather than hope for an upgrade when you get there

 Kern – Akumal

 Taking the colectivo to Akumal for a couple of hours after breakfast is a fun activity. You’ll enjoy snorkeling and seeing the sea turtles, and lots of colorful fish. Those who don’t wish to snorkel can walk on the beach, shop, or just relax on a towel or rented beach chair. We always bring old beach towels from home for our off-site trips, and then just leave them there at the end of the vacation.

 Threesons: Bring your own snorkel gear. You also have the freedom to snorkel when you want and even go off site to Akumal where you can see the sea turtles.

Take a sponge and add dish soap and let dry.  Cut into small cubes and pack in a ziplock bag. You can use these for washing up your bubba mugs or even kids cups etc as needed.  Dishsoap is also fantastic in getting grease off clothes.

The new  repellent clip on fans that people say work well ( they really do work ) take them when dinning outdoors at night or sitting outdoors at night, just place either on your table or by your feet and turn on…helps keep the bugs away or getting you in the ankles.

You mentioned a day trip to Xcaret….we didn’t do this but family members have with a 12 year old and she loved it. They enjoyed it also…there is a tour for this and it would be probably the best way to go, it is like a water park and they have dolphins there also. There is a web site so you can look into it before but I have heard great reviews for this.

The other place that people rave about…if you have animal loves is the (Monkey) Jungle Place. It is harder to find but they also have a web site and you get a wonderful hands on experience with the spider monkeys and it is very educational as well. You must book in advance as there are limited numbers for each day.

We have heard good things about the new Xplor park also…another water park type place with zip lines, would be great for the family.

 Topless

You may encounter some topless on the beach – more prevalent at certain times of year. Decide how you will approach this subject if you have kids. I simply told my daughter ahead of time that “ladies in some cultures like to sunbathe without their tops  on”.

Going Topless is not allowed at the main pools.

 Smoking: the lobbies, all restaurants (indoor) and many bars are now smoke free. Smoking is permitted in the open air areas such as the terraces.

Power: Many people like to bring a small power bar so they can charge multiple devices at once. Free wall outlets can be few. When traveling to any new destination make sure you check and see if you need a converter/adapter. In the Riviera Maya (no), Punta Cana (no), Puerto Vallarta (yes), Jamiaca (no) Europe(yes)

A la Cartes Unlimited for all. Punta Emilia and Japanese show table must be reserved.There is one adult only a la carte designated nightly. Check with Guest Services.

Beach BBQ night(s) subject to change so check with GS.

The Royal area is listed on some sites as Royal Suites Yucatan.

If you have any questions please feel free to ask on our forum

Frequently Asked Questions – 2016

These were written and updated by Anne & Brenda

Where is the resort located?

About 55 minutes south of Cancun, 20 minutes south of PDC. Refer to the Map.

What is included with my “All Inclusive” vacation ?

Breakfast and lunch in buffet style. Dinner in the buffet or in one of our A la Carte restaurants (unlimited dinners, based on the availability), Snacks 24 hours in the Bar Punta Emilia (Grand Palladium White Sand) and Beach Bar (Grand Palladium Colonial), local and international drinks with or without alcohol (also included in the discotheque), house wine in all of our restaurants and bars, cocktails and selection of international drinks of “Premium” quality in the Bars Hemmingway and Churchill. Sports and animation included, according to the activity, gym according to service desired, towels, turbines and umbrellas for beach and the swimming pools, miniclub, Black & White Junior Club, minibar in all rooms (restocked daily). Free room service (Grand Palladium from 11 am to 11 pm, Royal Suite 24 hours) SERVICE OF ALCOHOLIC DRINKS PROHIBITED FOR MINORS LESS THAN 18 YEARS OF AGE.

What kinds of rooms are available?

Kantenah & Colonial

Standard (one king bed or two doubles), Jr. Suite (same as standard with pullout couch in sitting area), Presidential Suites, Mayan suites/Cabanas (see below).

White Sand & Riviera

Jr. suites & suites. Limited number of family suites. (Connecting suite & Jr. suite). In the White Sand & there are also some Cabanas.

See the map. Blue = Colonial, Orange =Kantenah, Avacado =White Sand, Brown = Riviera

RM Resort map

Can a room accommodate five people?

Yes in some Jr. suites or a suite and a connecting Jr. suite (White Sand & Riviera).

Some companies will allocate a certain amount of these rooms for families and the rest just for two people but the rooms are exactly the same. Not all tour operators will work in the same way as this is their own criteria.

What amenities do the rooms contain?

Self-programmable safe, hair-dryer, mini-fridge with water, soda & beer-(Stocked daily), satellite TV, Iron, ironing board, tubs, shower, A/C with card access, iPod dock.

Does the resort offer accessible rooms ?

Yes, The Palladium hotel group strives to offer a luxury vacation for all.

Air Conditioning

Air conditioning setting FYI: Depending on what temp you want suggest as an example: set to enfriamiento and auto and 22c = 74F (use up and down arrows) and hit set.

  • Enfriamiento = cooling
  • ventilacion = just fan
  • apagado = off
  • alta = high
  • media = medium
  • Baja = low

Check In & Check Out

  • Check in is at 3pm and check out is at noon. Late check out can be arranged through the desk based on availability ($10 per hr.).
  • 4pm check out $40
  • 6pm check out $60
  • Later than 6pm is rack rate

There are courtesy rooms available for showering and changing for no additional charge.

What is the electrical voltage?

Same as USA & Canada. 110-120

The AC and electricity in the room is activated through the use of a room card key. In order to conserve energy, the electricity goes off when you remove your room key and leave the premises. The AC also goes off if you open your slider door.

What are the laundry services?

The hotel provides next day laundry/pressing/dry cleaning services. However, this is charged per item per service, i.e. washing one cost, pressing another. It is advisable to pack accordingly or to use the Laundromat in Akumal.

Phone Service

There is a phone connection fee of $5 for ALL calls from your room (including 800 #s). It is advisable to buy a phone card in the lobby for use with the phones there, buy a Ladatel phone card in town or use your cell. Some cells do work in the area including Verizon and AT&T but you must have it activated at home before you leave.

Are there English television channels ?

Yes, there is a good variety of channels.

Internet Service

The free WiFi speed will be .5Mbps 512 kbps in the rooms, lobbies, bars etc. for basic emails, Skype.

  • Prices for Premium WiFi – 1 Mbps(1024kbps)
  • 1 day – 14.99 USD
  • 2 days – 24.99 USD
  • 3 days – 29.99 USD
  • 4 days – 59.99 USD

Royal Yucatan guests receive free premium WiFi

Currency

You may change your currency for pesos at the front desk 24 hour per day. You will get a better rate at one of the two ATMs. To change currency or larger bills at the front desk you’ll need your passport. Sometimes the bellboys or bartenders can make change.Note: All services at the hotel require payment in pesos.

What is the weather ?

Current Forecast

Frequently Asked Questions – 2016

These were written and updated by Anne & Brenda

Where is the resort located?

About 55 minutes south of Cancun, 20 minutes south of PDC. Refer to the Map.

What is included with my “All Inclusive” vacation ?

Breakfast and lunch in buffet style. Dinner in the buffet or in one of our A la Carte restaurants (unlimited dinners, based on the availability), Snacks 24 hours in the Bar Punta Emilia (Grand Palladium White Sand) and Beach Bar (Grand Palladium Colonial), local and international drinks with or without alcohol (also included in the discotheque), house wine in all of our restaurants and bars, cocktails and selection of international drinks of “Premium” quality in the Bars Hemmingway and Churchill. Sports and animation included, according to the activity, gym according to service desired, towels, turbines and umbrellas for beach and the swimming pools, miniclub, Black & White Junior Club, minibar in all rooms (restocked daily). Free room service (Grand Palladium from 11 am to 11 pm, Royal Suite 24 hours) SERVICE OF ALCOHOLIC DRINKS PROHIBITED FOR MINORS LESS THAN 18 YEARS OF AGE.

What kinds of rooms are available?

Kantenah & Colonial

Standard (one king bed or two doubles), Jr. Suite (same as standard with pullout couch in sitting area), Presidential Suites, Mayan suites/Cabanas (see below).

White Sand & Riviera

Jr. suites & suites. Limited number of family suites. (Connecting suite & Jr. suite). In the White Sand & there are also some Cabanas.

See the map. Blue = Colonial, Orange =Kantenah, Avacado =White Sand, Brown = Riviera

RM Resort map

Can a room accommodate five people?

Yes in some Jr. suites or a suite and a connecting Jr. suite (White Sand & Riviera).

Some companies will allocate a certain amount of these rooms for families and the rest just for two people but the rooms are exactly the same. Not all tour operators will work in the same way as this is their own criteria.

What amenities do the rooms contain?

Self-programmable safe, hair-dryer, mini-fridge with water, soda & beer-(Stocked daily), satellite TV, Iron, ironing board, tubs, shower, A/C with card access, iPod dock.

Does the resort offer accessible rooms ?

Yes, The Palladium hotel group strives to offer a luxury vacation for all.

Air Conditioning

Air conditioning setting FYI: Depending on what temp you want suggest as an example: set to enfriamiento and auto and 22c = 74F (use up and down arrows) and hit set.

  • Enfriamiento = cooling
  • ventilacion = just fan
  • apagado = off
  • alta = high
  • media = medium
  • Baja = low

Check In & Check Out

  • Check in is at 3pm and check out is at noon. Late check out can be arranged through the desk based on availability ($10 per hr.).
  • 4pm check out $40
  • 6pm check out $60
  • Later than 6pm is rack rate

There are courtesy rooms available for showering and changing for no additional charge.

What is the electrical voltage?

Same as USA & Canada. 110-120

The AC and electricity in the room is activated through the use of a room card key. In order to conserve energy, the electricity goes off when you remove your room key and leave the premises. The AC also goes off if you open your slider door.

Doug UK suggests: A useful tip for European travellers. The sockets in the rooms also support 2 round pin plugs but NOT UK plugs. Infact the clock radio in the room has a 2 pin round plug.

What are the laundry services?

The hotel provides next day laundry/pressing/dry cleaning services. However, this is charged per item per service, i.e. washing one cost, pressing another. It is advisable to pack accordingly or to use the Laundromat in Akumal.

Phone Service

There is a phone connection fee of $5 for ALL calls from your room (including 800 #s). It is advisable to buy a phone card in the lobby for use with the phones there, buy a Ladatel phone card in town or use your cell. Some cells do work in the area including Verizon and AT&T but you must have it activated at home before you leave.

Are there English television channels ?

Yes, there is a good variety of channels.

Internet Service

The free WiFi speed will be .5Mbps 512 kbps in the rooms, lobbies, bars etc. for basic emails, Skype.

  • Prices for Premium WiFi – 1 Mbps(1024kbps)
  • 1 day – 14.99 USD
  • 2 days – 24.99 USD
  • 3 days – 29.99 USD
  • 4 days – 59.99 USD

Royal Yucatan guests receive free premium WiFi

Currency

You may change your currency for pesos at the front desk 24 hour per day. You will get a better rate at one of the two ATMs. To change currency or larger bills at the front desk you’ll need your passport. Sometimes the bellboys or bartenders can make change.Note: All services at the hotel require payment in pesos.

What is the weather ?

Current Forecast

What does the resort do in case of severe weather such as a hurricane ?

In case of an alarm, the resort has shelters available. Executive personnel and hotel management will inform guests of the measures and procedures established. Detailed information will be provided through channel 2 on your TV. For more information click here >Grand Palladium Hurricane Policy 

What if a power failure occurs ?

In case of emergency, the resort has its own back-up power generators.

For more information click here >Hurricane Preparedness

Medical Service

There is a doctor on site 24 hours per day. There is a flat fee for a doctor visit and additional fee if other services/prescriptions are needed. The hotel is part of an organization called HOSPITEN which is affiliated with a state of the art hospital in PDC and Cancun.

Does the resort have a defibrillator onsite ?

Yes, there is 1 located at the Colonial and 1 at the Riviera.

What are the differences between the resorts?

Some room difference. . Guests can use amenities for all resorts except the Royal Suites Yucatan which is for those guests only. The buffets are the same and amenities are equi-distance. The new sides have bridges not found on the C/K side.

Types of Rooms

  • Colonial & Kantenah standard rooms: All of them with two double beds or a king size bed. C 1-7, K 41-47
  • Colonial has 8 rooms equipped for wheelchairs
  • Jr. Suites: All of them with two double beds or a king size bed and a sofa bed. C 8,9,20, 21, K 48-51
  • Presidential Suites: For TC Guests.
  • Mayan Suites: All of them have a king size bed. Outdoor shower. C 30-32, K 33-36 , WS 55, Royal Yucatan 72
  • Colonial/Kantenah Jr. Suites, Suites & Mayan suites have a hydro-massage tub or a shower/tub combo.
  • Riviera and White Sand have real jacuzzi and not hydro massage.
  •   The types of rooms at the Riviera are exactly the same as in the White Sand.
  • Villas/Jr. Suites (White Sand): 52, 53, 54,56,57,58, 59. Riviera: 60- 68.
  • Mayan Suites/Cabanas (White Sand): 5501-2, 5503-4, 5505-6, 5507-8, 5509-10, 5511-12. Royal Yucatan: 7201-2, 7203-4, 7205-6, 7207-8, 7209-10, 7211-12, 7213-14, 7215- 16, 7217-18, 7219-20, 7321-22

There are two types of bathrooms in these Jr. suite rooms; separate, enclosed and an open” concept with a Jacuzzi in the room. The Jr. suites in White Sand buildings 52-54 have the open concept, cabanas in 55 have separate bath with outdoor shower. 56 – 59 have separate enclosed bathrooms. The Jr. suites in Riviera 66 – 68 have the open concept, all other in 60-65 have a separate enclosed bathroom.

There is an adult only exclusive area at “The Royal Yucatan”. 69, 70, 71, 72. The Royal Yucatan consists of three buildings of Jr. Suites and Suites, exactly the same as the other buildings, and with a double jacuzzi by the terrace. The Jr. suites have the “open” bathroom concept. The Mayan Suites are located in the Royal Suites Section 72. The Royal Yucatan section is only for adults. (18+) Only guests staying there or select VIPs are allowed to use the facilities there.

The Mayan suites (cabanas) in White Sand & Royal have kayaks included.

Can I make a room request before I leave?

Yes, make your requests here.

Upgrades are available based on occupancy and availability as follows:

GP Colonial & Kantenah

  • From Std to Junior suite
  • From Junior Suite to Mayan Suite
  • From Mayan Suite to Presidential Suite

GP White Sand & Riviera

  • From Junior Suite to Suite
  • From Suite To Mayan Suite

Note: Suites between the resorts are different. The suite’s at the Col/Kan are larger. Size is like two Junior Suites in size.

Can I upgrade my room at check in ?

All upgrades are subject to availability at time of check in.

  • Standard to Jr. Suite cost $50 USD per room per night for Colonial, Kantenah.
  • Standard to Mayan Suite cost $ 125 USD per room per night for  Colonial, Kantenah, White Sand
  • Jr Suite to Mayan Suite cost $ $75 USD per room per night for  Colonial, Kantenah, White Sand
  • Standard (C,K) to Suite in White Sand or Riviera cost $110 USD per room per night.
  • Jr. Suite to Suite in White Sand or Riviera cost $60 USD per room per night.
  • Standard (C,K) to Mayan Suite in White Sand cost $200 USD per room per night.
  • Jr. Suite to Mayan Suite in White Sand cost $150 USD per room per night.
  • Upgrade to Royal Suites service cost $ 150 per room per night depending on which category you have originally reserved. Prices will vary.
  • All prices are subject to change.

We suggest booking your preferred choice of room at time of booking whenever possible.

Will repeat guests receive any special “benifits”?

We have tried to publicize everything that is “official” Repeat guest benefits are not”official”although there are some rough guidelines. Is this your 2nd trip or more?

A guest who has been there 2-3 times may get an upgrade if available, may get a fruit basket. There are no guarantees on an upgrade.

A guest who has been there 4+ times may get the above in addition to 3 a la carte reservations if they choose.

Guests who have been 8 or more times (RM), 10 or more times (PC) may get a gold bracelet which entitles them to unlimited a la carte reservations and access to El Jardin. They also have the spa fee waived. Gold bracelets are at managment’s discretion.

None of these are cast in stone and there may be additional amenities such as flowers, champagne,etc for an anniversary or other special occasion. We always suggest you book the room you want so there will be no disappointment. Guests may also order special amenities for a cost.

Amenities

What ala Cartes are available?

All guests have access to unlimited ala cartes at nine restaurants in the RM. The Royal & VIP guests may reserve ahead of time through Guest Services if they choose. All other guests may just arrive at the a la carte of choice except at the two listed below.If there is a wait you will be given a beeper. Any party of ten or more must select a fixed menu for their group 24 hours in advance.

  • For Punta Emilia, Sumptuori show table & BBQ – book the day before with guest services.

Beach BBQ

As schedule changes based on resort occupancy check bulletin board for days. Guests can make the reservations from one day before until the same day before 1:30PM.

What are the dress codes ?

Do Men need to wear long pants to ala cartes ?

No, Men now enjoy a relaxed dress code in Riviera Maya, Puerto Vallarta and Punta Cana.

What non-motorized water sports are available?

Kayaks, hobie cats, sunfish, scuba lessons in pool, snorkeling equipment, padle boats and boards

What is the on-site dive shop? Is it a separate company? What does it offer?

Aqua Excursions, yes separate company from Palladium. Scuba diving, deep sea fishing, snorkel tours, motorized water sports all for an additional fee. http://aquaexcursions.com.mx

ThisBeach Wheel Chair RM beach wheel chair is available from the dive center located on the Colonial beach. There is no charge, you must present ID and your room key to sign it out. It is for use only at the beach. Special thanks to Paula for this information.

What other non-water sports are available?

Land and water aerobics, pool and beach volleyball, table tennis, dancing lessons, darts, archery, riflery, min-golf, tennis (6 courts), badminton, Spanish lessons. The new multi-purpose sports court offers volleyball, football, basketball, soccer pitch with artificial grass and a mini soccer pitch with artificial grass.

Is there a fitness center & Spa?

Large Gym with two different areas: one offering a variety of weight lifting machines and the other for aerobics. Lockers and dressing rooms offered. Sauna, Jacuzzi, Steam Bath.

The exquisite marble spa is huge and is probably one of the most spectacular spas in Mexico. There is a $10 per day fee except for Royal guests or those paying for services.The spa features winding pools, whirlpools, 17 indoor massage cabins, outdoor massage cabins (great for midnight massages), Spa treatments available for an additional charge at Zentropia Spa. Different cosmetic treatments and massages, Hairdresser, Eco Meditation, Temascal ‘Mayan Sauna,’ Foot bath, Cold bath and Balinese Bath.

Is there a kids club? Ages?

Yes, enclosed Club near the pool and main beach. Kids 1¬12 are welcome from 9am – 11 pm daily.  There is a new kids water park near the kids club for ages 4-16. There is also a shallow kiddy pool. Kids eco-tours of the resort are included. Evening programs begin in the Theater for kids at 8 pm. Wednesday morning Breakfast with Raggs is not to bemissed. Must be booked.

There is a Black and White Junior Club for teens located at the old Spa site in Kantenah with age appropriate activites and a Wed. night dinner.

Is there a sport’s bar?

Yes, the sports bar is off the Colonial lobby and shows major sports events. It also serves food in the evening.

Is the water safe to drink?

Yes. The water is purified several times via an osmosis purification system and is safe. Bottled water is provided in the mini-fridges.

Does the Resort Provide Day passes? 

Day Pass: (Feb 2016)

  • 9am thru 6 pm $80 US
  • Children 3 – 17 yrs: 50% off

Night Pass:

  • 6pm to 2 am $90 US
  • Children 3 – 17 yrs: 50% off

You do not need to pre-book, upon arrival ask at front desk.

What is there for kids to do ? 

The Palladium Hotel Group has implemented a wonderful family program. There is something for children of all ages to do, please refer to our Palladium Kids Page for more details.

What is Imperial Club ?

Imperial Club is a offered exclusively to those who book an Imperial Club room with Transat Holidays. Here is a list of some of the included perks that come with this.

  • Premium brand drinks; Separate check in at club desk; Distinct identification bracelet; Welcome gift and letter; Fruit basket upon arrival; Concierge service; Private cocktail party. Please refer to Transats website for a full list and any changes that may occur.

FYI

  • Official language is Spanish.
  • You must have a current passport to enter Mexico.
  • Minors travelling alone need authorisation from parents or guardians and signed by a notary.
  • Countries that do not require a visa to enter Mexico are: Andorra, Argentina, Australia, Austria, Belgium, Canada, Cyprus, Czech Republic, Denmark Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland, Iceland, Israel, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, the Netherlands, New Zealand, Norway, Poland, Portugal, San Marino, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden. Switzerland, United Kingdom, Uruguay, USA, Venezuela.The remaining countries require a visa, which can be obtained from the Mexican embassy in those countries.
  • The official currency is the Mexican peso, although US dollars are accepted in most of the country.
  • Hospitals are private; therefore, it is recommended to take out travel insurance.
  • According to the Ministry of Health in Mexico and all other countries, no specific vaccinations are required to enter the country. The tropical climate means that there are a great many insects, so it is recommended to take insect repellent and be vaccinated against hepatitis A and B.Precautions must be taken with drinking water and bottled mineral water is recommended.

If you have any questions please feel free to ask on our forum

GP Colonial & Kantenah Room Descriptions

Grand Palladium Colonial & Kantenah Deluxe Room: King size or two double beds, AC,ceiling fan, mini bar (refilled daily) sat TV, phone,safety deposit box,hair dryer,coffee/tea maker ironing board , mp3 docking station w alarm clock. Note : The Colonial, not at the Kantenah  ground floor deluxe (standard) rooms have a shower only, no tub.

Grand Palladium Colonial & Kantenah JR Suite : King size or two double beds, sleep sofa, AC,ceiling fan, mini bar (refilled daily) sat TV, phone,safety deposit box,hair dryer,coffee/tea maker ironing board , mp3 docking station w alarm clock. All Jr. Suites also have a hydro-massage tub, bathrobe and slippers for use during your stay.

Grand Palladium Colonial & Kantenah Mayan Suite :  King size or two double beds, sleep sofa, spacious terrace, AC,ceiling fan, mini bar (refilled daily) sat TV, phone,safety deposit box,hair dryer,coffee/tea maker ironing board , mp3 docking station w alarm clock. All Jr. Suites also have a hydro-massage tub, Mayan style outdoor shower, bathrobe and slippers for use during your stay.

Grand Palladium Colonial & Kantenah Master Suite :  In addition to all of the standard amenities include, all suites have a king sized bed and a lounge sofa bed. the Master Suites have a large outdoor jacuzzi tub on the spacious balcony. The lounge and bedroom are separate allowing you to create two totally different atmospheres for additional comfort during your stay. These rooms must be booked on the PHG website.

GP Riviera & White Sands Room Descriptions

Grand Palladium Riviera & White Sands JR Suites : Every room has either a king size bed or two double beds, air conditioning,ceiling fan, minibar(refilled daily) TV(satellite link), free wifi, telephone, safety deposit box, hair dryer, magnification mirror, ironing board, coffee or tea maker, mp3 docking station,   hyrdo-massage bathtub, sleep sofa,  bathrobe and slippers for use during your stay.

Wellness Jr. Suite – A room designed for those who like a healthy life in three disciplines: Body, Mind and Soul. It Includes Jacuzzi, relaxing and anti-stress kit sounds. A personalized fitness program that includes activities such as crossfit, jogging, aerobics in the pool, among others. Access to the Spa wet areas and a couples massage. In addition to a menu designed exclusively for the couple during their stay and a romantic dinner.

  • Relaxing and anti-stress kit: two body oils and mineral salts for the jacuzzi.
  • Wake dawn simulator.
  • Relaxing and anti-stress sounds.
  • Pillow menu.
  • Mini bar stocked with a variety of sports drinks, energy shots, beer without alcohol and diet drinks.
  • A Healthy breakfast on the terrace of your room per stay.
  • Class and private counseling of Zumba or Pilates.
  • Private class spinning and water aerobics.
  • Private jogging trail with stretching.
  • A 30 min couples massage in Zentropía Palladium Spa & Wellness.
  • A Romantic dinner for two.

Grand Palladium Riviera & White Sands Suites : Every room has a king size bed in a separate room, air conditioning,ceiling fan, minibar (refilled daily) TV(satellite link), free wifi, telephone, safety deposit box, hair dryer, magnification mirror, ironing board, coffee or tea maker, mp3 docking station,   hyrdo-massage bathtub, sleep sofa,  bathrobe and slippers for use during your stay. all Suite also have a spacious living room and a separate bedroom and bathroom and two spacious balconies.

Grand Palladium White Sands Mayan Suites : The Mayan Suites have a spacious balcony with two chairs and a wooden terrace over the artificial lake. A magnificent bath with a a jacuzzi and an outdoor Mayan shower. Every room has  a king size bed, air conditioning, ceiling fan, minibar (refilled daily) TV(satellite link), free wifi, telephone, safety deposit box, hair dryer, magnification mirror, ironing board, coffee or tea maker, mp3 docking station, sleep sofa,  bathrobe and slippers for use during your stay.

Royal Suites Yucatan Room descriptions

Royal Suites Yucatan Jr. Suites –  Every room has either a king size bed or two double beds, air conditioning,ceiling fan, minibar(refilled daily), room service menu, TV(satellite link), free WiFi, telephone, safety deposit box, hair dryer, magnification mirror, ironing board, umbrella,  Nespresso coffee or tea maker, mp3 docking station, CD/DVD player, DVD menu, Jacuzzi, sleep sofa,  bathrobe and slippers, pillow menu and aromatherapy menu, L’Occitane bathroom amenities, large outdoor jacuzzi on the balcony.

Royal Wellness Jr. Suite – A room designed for those who like a healthy life in three disciplines: Body, Mind and Soul. It Includes Jacuzzi, relaxing and anti-stress kit sounds. A personalized fitness program that includes activities such as crossfit, jogging, aerobics in the pool, among others. Access to the Spa wet areas and a couples massage. In addition to a menu designed exclusively for the couple during their stay and a romantic dinner.

  • Relaxing and anti-stress kit: two body oils and mineral salts for the jacuzzi.
  • Wake dawn simulator.
  • Relaxing and anti-stress sounds.
  • Pillow menu.
  • Mini bar stocked with a variety of sports drinks, energy shots, beer without alcohol and diet drinks.
  • A Healthy breakfast on the terrace of your room per stay.
  • Class and private counseling of Zumba or Pilates.
  • Private class spinning and water aerobics.
  • Private jogging trail with stretching.
  • A 30 min couples massage in Zentropía Palladium Spa & Wellness.
  • A Romantic dinner for two.

Royal Suites Yucatan Suites : Same amenities as Jr. Suites plus spacious living room, separate bedroom with a king size bed and two balconies.

Royal Suites Mayan Suite :  The Mayan Suites have a spacious balcony with two chairs and a wooden terrace over the artificial lake. A magnificent bath with a a jacuzzi and an outdoor Mayan shower. Every room has  a king size bed, air conditioning, ceiling fan, minibar (refilled daily) TV(satellite link), free wifi, telephone, safety deposit box, hair dryer, magnification mirror, ironing board, coffee or tea maker, mp3 docking station, sleep sofa,  bathrobe and slippers for use during your stay.

Food & Beverage

If it’s a wide variety of food you love, the Grand Palladium Riviera Maya offers an endless array of options and menus. During your stay you can enjoy different buffet restaurants for each meal (breakfast, lunch and dinner) and for dinner you can enjoy up to 9 different A la Carte restaurants with a variety of cuisines that will take you from Italy, passing through the Mediterranean, then to Brazil and finally finishing with the best Steak House. A selection that is sure to satisfy every palate, impeccable service and the best atmosphere that will make your stay a dream come true.

The Grand Palladium Hotel Group prides itself in making it possible for everyone to enjoy their vacations. Whether you are a couple, a group or a family the Grand Palladium Riviera Maya has something for everyone. If you or someone you are traveling with has any food allergies or special requirements your needs will be looked after. You can learn more about the Grand Palladium’s food allergy program in this short article and by watching this very informative video all about the program and the resorts accessibility. The Palladium Dietary Card program that will cater to guests with the following food allergens:

  •  Celiac
  •  Nut allergy
  •  Fruit and Vegetable allergy
  •  Seafood allergy
  • Egg allergy
  •  Dairy and Lactose allergy
  • Fish allergy
  •  Sodium Glutamate allergy
  • Type 2 Diabetic

Guests are requested to contact the Front Desk or Guest services staff and let them know about their Food Allergies. You will then be given a card that can be carried along to the different restaurant around the resort. By showing the card at the restaurants, the Maître, Executive Chef or Food and Beverage Manager will give you the required assistance.

For a “Behind the Scenes” look at the Grand Palladium Riviera Maya, check out this article.

The kitchen Tour is offered Wednedays at 11:30 AM (if there is enough interest).  Closed toed shoes, long sleeves are required. Arrange with guest services.

The five resorts offer guests extensive variety in food, beverages and entertainment. This includes:

  • Nine unlimited a la cartes
  • Five buffets
  • 26 bars(4 beach bars, 2 open 24/7 with food)
  • Two theaters
  • Live music in Colonial & Riviera lobbies
  • spa ($10 fee except for Royal guests)
  • state-of-the-art gym
  • discoteque
  • sports bar
  • athletic fields
  • tennis courts
  • 10 pools including some adult pools
  • kids club (ages 1-12)
  • water park (ages 4-16)
  • shops
  • Internet in all rooms, lobbies & Punta Emilia,
  • Upgraded internet service for a fee
  • Black & White Club (ages 13-19)
  • ROOM SERVICE from 11 am to 23 pm ? EXT. 8718

Grand Palladium Riviera Maya Restaurants

Dress Code Guidelines – Riviera Maya Prepared by Anne & Brenda, Managers,Unofficial Palladium.

We hope you will find this useful when trying to decide what to pack/wear if in doubt. While everyone will have their own thoughts on this, common sense will go a long way.

Enjoy your vacation ! Breakfast

Breakfast is usually eaten at a buffet. Please wear shorts & T shirt, or many wear a bathing suit with a coverup.  Foot wear required.

Lunch Beach bars: Bathing suits OK. Please wear ftip flops or sandals. Gran Azul & La Laguna (above main pools): Bathing suits with cover ups OK.Men please wear a T shirt.All need foot wear. La Hacienda,Tikal, Kabah: DRY bathing suit with coverup. No tank tops for men. Foot wear.

Dinner Buffets: For men & women: shorts & t shirts OK Footwear. No tank tops. No running shorts or beach wear. A la Cartes: There is a dress code for men. Not for women which is unfortunate as many young women overlook any code of decorum by wearing very short, torn denim shorts etc. Most of us enjoy dressing up a bit in a sundress or nice capris. Men please do not wear cargo shorts.

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Dress Code from resort

A la Carte’sformal pants, long or short and shirts with sleeves.

Dress code for buffets : casual attire, must not be wet.

Foot wear is required at all dining facilities including the Pool side restaurants.

All  restaurants are non smoking, except the Gran Azul and La Laguna.

dress code for men

Buffet Restaurants

The buffets are the perfect choice if  you are looking for a quick, convenient and safe option; if you want to always make the right choice when choosing your menu. Buffet restaurants serve breakfast, lunch and dinner. With a wide variety of dishes and stations, all guests will find a culinary option to their liking at any meal.

La Hacienda Restaurant: Located in Grand Palladium Colonial Resort & Spa.. Buffet service including Italian and Mexican specialties, Show Cooking and A/C. Breakfast: 7:00 to 11:00, lunch 13:00 to 15:30, Dinner: 18:00 to 22:30

Tikal Restaurant: Located in Grand Palladium Kantenah Resort & Spa.. Buffet service including Italian and Mexican specialties. Show Cooking and A/C. Breakfast: 7:00 to 10:30, Dinner: 18:30 to 22:00.

El Gran Azul Restaurant: Located opposite the main swimming pool at Grand Palladium Colonial Resort & Spa. / Kantenah. Buffet served in a beautiful outdoor restaurant with a spectacular palapa and wonderful views over the main pool. Featuring Italian specialties and Show Cooking. Breakfast: 11:00 – Lunch 12:00 to 16:00, Snack: 18:00 to 17:00, Afternoon Tea: 17:00 to 18:00.

Kabah Restaurant: Located in Grand Palladium Riviera Resort & Spa. Buffet service including Italian and Mexican specialties, Show Cooking and A/C. Breakfast: 7:00 to 11:00, lunch 13:00 to 15:30, Dinner: 18:00 to 22:30

La Laguna Restaurant: Buffet service next to the main pool of Grand Palladium White Sand Resort & Spa. / Riviera. Beautiful outdoor restaurant under a spectacular palapa with wonderful views over the main pool and the lake. Features Italian specialties and Show Cooking. Breakfast: 11:00 – Lunch 12:00 to 16:00, Snack: 18:00 to 17:00, Afternoon Tea: 17:00 to 18:00.

A la Carte restaurants

A la carte Restaurants Open: from 5:30pm to 10:30pm. Only for evening meals, dress code required. All restaurants are non-smoking and have Air Conditioning, except Gran Azul and La Laguna which are open air.

NOTE: All  guests can use all the Restaurants Buffets, A la Carte and Bars, no matter where they are; except the Bars and Restaurant located in “The Royal Suites”, they are exclusive for the Royal Suites Yucatan guests, select Travel Club members, and VIP guests.

Adults only a la carte

  • On a rotating basis, the restaurant(s) will be designated as adult only for that evening. Guests may check with guest services,  the information can also be found on the bulletin boards.

Dinner Reservations

  • No reservations are required for the A la Carte restaurants.( With the exception of the Tepanyaki Show table at Sumptouri, the beach BBQ and Punta Emilia. These must be booked the day prior with guest services.)  If you have to wait you will be given a pager that will go off when your table is ready. You will have 15 min to arrive at the restaurant once it goes off.
  • Guests with A la carte reservation privileges, Royal, Travel Club Members with this option in their contract and VIP, Imperial Club (Air Transat) and Repeat guests who have visited 4 or more times (subject to change) may make reservations at any a la carte restaurant and these reservations may be made in advance or with Guest Services. Repeat guests are allow to reserve 3 a la carte restaurants, 6-7 stays are allow to reserve 5 a la carte restaurants and returning guests with 8 or more stays have unlimited reservation privileges. (subject to change)
  • If you have a group of ten or more people and you wish to dine together you may make a group reservation with guest services at least 24 hours in advance. The group will all have to choose a common entrée and dessert.
  • Punta Emilia a la carte and Teppanyaki (show cooking) tables at Sumptuori Restaurant; guests can make reservations (subject to availability, suggest booking as soon as possible) one day before by 1:30 PM with Guest Services.
  • Guest Service desk opens at 8AM will close for lunch at 1:30 PM and open again at 2:30 PM. Located in the Lobby.

Guests may order lobster for an additional charge ($) at any of the a la carte restaurants. Royal guests may also order the “Royal Lobster” or one of the other lobster entrees at no extra cost.

lobster

Chang Thai: Located off the Grand Palladium Kantenah Resort & Spa lobby. Thai theme foods sure to please at this new a la carte. Chang Thai menu

Sumptuori: Restaurant is opposite the Grand Palladium Kantenah Resort & Spa lobby and offers “a la carte” dining featuring Japanese cuisine. Reservations required for the Tepanyaki Show. Sumptuori menu

La Adelita: Restaurant is opposite the Grand Palladium Colonial Resort & Spa lobby and offers “a la carte” dining featuring Mexican cuisine. La Adelita menu

El Dorado: Restaurant is located opposite the Grand Palladium Colonial Resort & Spa lobby and offers “a la carte” dining with Steak House specialties. El Dorado menu

Portofino: Restaurant is located opposite the Grand Palladium White Sand Resort & Spa lobby and offers “a la carte” dining featuring Italian Trattoria cuisine. Portofino menu

  • Don’t forget to try the Baked Alaska (photo by Amy) for desert when you are done enjoying your dinner here. It is one every ones favorites, and is not on the menu so be sure to ask your waiter about it if you would like to try it.

 La Lola: Restaurant is opposite the Grand Palladium White Sand Resort & Spa lobby and offers “a la carte” dining featuring Spanish cuisine.  La Lola menu

O’pavao: Restaurant is opposite the Grand Palladium White Sand Resort & Spa lobby and offers “a la carte” dining featuring Brazilian cuisine.

Ribs & More: Restaurant is located opposite the Grand Palladium White Sand Resort & Spa lobby and offers “a la carte” dining with BBQ & Grill specialties. Ribs n More menu  Burger menu

Punta Emilia: Restaurant is located beachfront at Grand Palladium White Sand Resort & Spa and offers “a la carte” dining featuring fish and rice specialties. Outdoor restaurant. Reservations required, one day before at the Public Relations desk. Open from 6:30 PM to 10:00 PM. No dress code applies. Punta Emila is also a 24 hour snack bar when not serving dinner. Punta Emilia menu  Punta Emilia snacks- beach bar)

El Jardin

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Exclusively for  Royal guests, select Travel Club Members and VIP guests. El Jardin offers personalized service, for breakfast and dinner, (Buffet and a la carte)

El Jardin  also offers a few wonderfully delicious choices not always listed on the menu.  Beef Medallions and Lobster, Bananas Flambe, just to mention a few. Ask your waiter about these and other specials offered. (subject to change.)

You may also enjoy :

Tasting Menu

Tasting menu

  • Everyday at the Royal Suites Yucatan there is a different special offered from the Tasting Menu. Book the day ahead with your butler just like you would for the Chef’s Dinner.Tasting Menu

El Jardin Chef’s Martin Night

  • Chef’s Martin night is  held on Wednesdays and needs to be booked 1 day in advance. There is a limited number of seats.( usually outdoors on the terrace ). The meal consists of a  pre-set menu with the chef Martin, the menu is posted at the entry to El Jardin.  Chefs Dinner

Royal Extras

The Royal Room Service

  • The Royal Breakfast
  • 07:00 – 11:00
  • “Fill your Suite with the aroma of freshly brewed coffee and indulge in a delicious breakfast. Fresh homemade muffins and croissants, toasts, pancakes, all egg dishes, seasonal fruits, fresh pressed juices and much more; our diverse menu offers a complete range of delights to start a perfect day.”
  • All Day Dining
  • 11:00 – 23:00
  • “Enjoy a real in-room dining experience with a wide range of delicious options. The Quesadillas & Fajitas, full of traditional Mexican flavors, are great for lunch after a long day on the beach.”
  • The Royal Specialties
  • 17:30 – 22:30
  • “A specially crafted, royal selection offers the very best of the world´s finest cuisines. Delicious Asian and seafood dishes, from a shrimp cocktail to a lobster, all complemented with savory salads or grilled vegetables. The extensive wine menu has something for everyone’s taste”.
  • Overnight
  • 23:00 – 07:00
  • “A carefully elaborated overnight room service offers delicious snacks and Italian favorites, hamburgers, fajitas, quesadillas, tacos, burritos, refreshing drinks and cocktails. You can choose a side of chips, French fries, salad or fruit.”

Dial: 8718 – The approximate maximum time for delivery 40 minutes.

Royal BBQ set up everyday at the Royal Suites Yucatan pool

Thank you Stacey Dawn Wyber, for the photos.

BEACH BBQ

A reservation is required, book at the guest services desk the morning prior to the day of the scheduled BBQ. The  beach BBQ is subject to the weather. There are two seatings, one at 7:00pm  and another at 8:30pm. The days on which the BBQ is held may change due to occupancy and or wedding parties. To avoid any confusion be sure to verify when you check in or with guest services located in the lobby.  There is wait service for drinks and the dress code is causal. Food is grilled outside and served buffet style. The menu consists mostly of grilled food – ribs, chicken, steak, etc.; along with  side dish options, salad bar, various breads/rolls, and fruits for dessert.  It’s a fun and festive atmosphere with a live band playing for you as you dine by candlelight under the stars.

Thank you to Jane Elizabeth and Lynn Shallenberger and Doug Purnell for these great pictures

Paella on Colonial beach, held on Sundays from noon to 3:00pm near the Colonial Beach Bar. This is first come, first served.

Tea Time is offered at the  Grand Azul and La Laguna bars, as well as all of the lobby bars starting around 3pm. There is an assortment of  pastries and other freshly baked goodies available for your enjoyment.

Breakfast with RAGGS for the young ones in your group is held on Wednesday mornings at 9:00 AM, reservations are required. Book your seat with guest services.

Bars

Cocktails Menu

Colonial Lobby Bar Open: 10:00 a.m. to 1:00 a.m.

La Plaza Bar  (Colonial Lobby) Open: 8.30 p.m. to 11:00 p.m.

Kantenah Lobby Bar  Open: 10:00 a.m. to midnight

White Sand Lobby Bar  Open: 10:00 a.m. to midnight

Riviera Lobby Bar Open: 10:00 a.m. to 1:00 a.m.

El Teatro Bar (Riviera Lobby) Open: 8.30 p.m. to 11:00 p.m.

El Rinconcito Bar (in Kantenah adult pool) Open: 10:00 am to 6:00 p.m.

La Jarra Bar (Kantenah Beach) Open: 10:00 am to 6:00 p.m.

Secret Bar (in Colonial adult pool) Open: 10:00 a.m. to midnight

La Isla Bar (White Sand adults pool) Open: 10:00 am to 7:00 p.m.

Las Rocas Bar (Salt water pool) Open: 10:00 am to 6:00 p.m.

El Gran Azul Bar (Main Pool-Colonial Kantenah) Open: 10:00 a.m. to midnight

Swim-up Bar (Main Pool-Colonial Kantenah) Summer Hours: 10:00 am to 8:00 p.m. Winter Hours: 10:00 a.m. to 6:00 p.m.

La Laguna Bar (White Sand / Riviera Main Pool) Open: 10:00 a.m. to midnight

Swim-Up Bar (White Sand / Riviera Main Pool) Summer Hours: 10:00 am to 8:00 p.m. Winter Hours: 10:00 a.m. to 6:00 p.m.

Punta Emilia Beach Bar (White Sand Beach) Snacks from 12.00am to 5:00 pm. Thematic from 5:00 pm to midnight.

Beach Bar with Snacks (Colonial Beach) Open 24 hours Snacks 24 hrs. From 8:00pm to 8:00am. No alcohol is served, only beer.

Churchill Bar (Smoking allowed) (Kantenah Lobby) Open: 6:00 p.m. to midnight “Premium” Beverages

Hemingway Bar (Kantenah Lobby) Open: 6:00 p.m. to midnight Non- smoking. International “Premium” Beverages and selection of board games and books. Special Coffee / Chocolate Coffee menu

Tequila Selection photo credit to Stacey Dawn Wyber

Sports Bar (Colonial Lobby) Open: 10:00 a.m. to 1:00 a.m. Snack service from 6:00 p.m. to 1:00 a.m. Featuring a giant screen TV for sporting events, pool tables, football, computers with internet access.  Sports Bar Menu

Sunset Boulevard Nightclub Open: 11:00 p.m. to 2:00 a.m.

Bars at A la Carte restaurants:

  • La Lola & Portofino : Bar Open: 5:30pm to 10:30pm
  • O’pavao & Ribs & More : Bar Open: 5:30pm to 10:30pm
  • Adelita & El Dorado : Bar Open: 5:30pm to 10:30pm
  • Chang Thai & Sumptuori : Bar Open: 5:30pm to 10:30pm

Resort Menus:

The Riviera Maya, which begins just south of Cancun, enjoys a warm tropical climate year-round. The average Riviera Maya, Mexico temperature is around 27 degrees Celsius (80 degrees Fahrenheit), with seasonal fluctuations of 4 to 6 degrees that can reach 35°C (95 degrees Fahrenheit) in  the summer months. Humidity levels are also often high, around 80¬% to 90%. The rainy season runs from May to November, with September and October being the wettest months. During the spring and summer, the ocean is calmer and warmer, making it much more enjoyable for water sports. Rains are heavy but short and fall mostly in the afternoons. In autumn, rains are heavier and more persistent due to tropical storms. The dry season runs from November to April when the season is dominated by northerly winds called El Norte, which usually occur in January and February. Winter evenings can get a bit cool but the sun is still very strong and hot during the day.

While Riviera Maya is a great place to visit any time of year, the months between December and April (the dry season) are the most popular, and therefore expensive, times to visit. July and September are the wettest and quietest months, making them the best time to go if you want to “bag a cheap holiday”. In the wet season, you’ll still get plenty of sunshine (anywhere between ten and seven hours each day) and the resorts won’t be as crowded as they are during the peak season.

  • Current Weather in Riviera Maya

    June 28, 2017, 2:03 pm
     
    ESE
    Intermittent clouds
    31°C
    3 m/s
    real feel: 39°C
    current pressure: 1010 mb
    humidity: 67%
    wind speed: 3 m/s ESE
    wind gusts: 4 m/s
    UV-Index: 10
    sunrise: 6:12 am
    sunset: 7:33 pm
    More forecast...
     

Click on the “more forecast ” link above for a full 9 day forecast.

Weather averages for Riviera Maya

Average High

RM weather

Average High/Low

rm weather high low

Rm weather avg rainfall

Average Sea Temp.

sea temp rm

If you have any questions about your upcoming trip please visit our FORUM. We are more than happy to answer any questions and help with your vacation planning.

Palladium Resort Contact Information 2016

(Note: based on a suggestion from the resort we are posting email addresses in most cases without names)

If the “mail to” links are not working for you, copy and paste the address into your address bar.

Web Site: Palladium Hotel Group

Call Center Contacts for Bookings or Cancellations

Grand Palladium Resort & Spa, Riviera Maya

  Phone:(US and Canada dial 011+) 52-98-48-772-100 Toll Free USA : 888-237-1226,  Toll Free Canada : 866-685-8524,  From Dominican Republic : 809-784-8407. From Mexico: 01-800-681-9363 From Spain: 902-42-42-62 Fax:(US and Canada dial 011+) 52-98-48-772-105 Address: Carretera Chetumal-Puerto Juarez Km. 256-100 Municipio del Solidaridad-Quintana Roo, CP 77710, PO 122, Mexico

Resort General Manager/Director General Complejo

Antonio Parrado Rodríguez

Reservations & Room Requests for Riviera Maya resorts

Colonial & Kantenah

White Sand & Riviera

Royal Suites Yucatan

Only send requests to 1 address and remember to allow 72 hours for response.

Phone: (US and Canada dial 011) +52 984-877-2100 Ext.# 8113

Travel Club Members cc

reservations@palladiumtravelclub.com

Resident Manager Colonial & Kantenah

dtor.colonialkantenah@palladiumhotelgroup.com

Assistant Manager

dtoradjunto1.colonialkantenah@palladiumhotelgroup.com

Front Desk Colonial/Kantenah

recepcion.colonialkantenah@palladiumhotelgroup.com

Food & Beverage Manager(s) (for food allergies)

 dtoradjunto3.colonialkantenah@palladiumhotelgroup.com dtoradjunto2.whitesandriviera@paladiumhotelgroup.com

White Sand & Riviera in-house manager

 dtor.whitesandriviera@palladiumhotelgroup.com

Front Desk Whitesand/Riivera

recepcion.whitesandriviera@palladiumhotelgroup.com

Royal Suites Assistant Manager  

 royal.riviera@palladiumhotelgroup.com

Royal Butler Services Coordinator

butler.riviera@palladiumhotelgroup.com

Guest Services Manager (Special requests)   Extra Amenities

acliente.riviera@palladiumhotelgroup.com

Social Media Manager

social.mexico@palladiumhotelgroup.com

Weddings

Toll Free Number (From USA and Canada)  1-800-246-3461

weddings.riviera@palladiumhotelgroup.com

Quality Manager

calidad.riviera@palladiumhotelgroup.com

Best Price Guarantee Manager

subdircr.america@palladiumhotelgroup.com

Travel Club Manager

gte.riviera@palladiumtravelclub.com

Photo Shop Riviera Maya

pspalladiumkantenah@photopro.mx

Quality and Environmental Activities

Rebeca Garcia ~ calidad.america@palladiumhotelgroup.com

Riviera Maya

Riviera Maya is a popular tourist resort area which lies within the district of Quintana Roo on the eastern coast of the Yucatan Peninsula in Mexico. Beginning with Puerto Morelos in the north and ending with Tulum in the south, the Riviera Maya is most famous for its picture-perfect white sandy beaches and year-round idyllic weather but these aren’t the only reasons people visit the area. Many ancient Mayan ruins, such as Chichen Itza, Coba and Tulum, are also located within this region and, along with the excellent snorkelling and scuba diving in the Red Sea, attract millions of visitors each year.

Playa Del Carmen Is a romantic place with a very European lifestyle, people come here to relax and unwind. The beaches, sand, palm trees and cool sea breeze have turned it into a unique destination in the region. Quinta Avenida, 5th Ave has become the meeting place of this multicultural and cosmopolitan Caribbean city. It’s lined up with craft shops and exclusive beachwear stores. The restaurants offer a wide array of cuisines, including Mexican, Mayan-Yucatan, French, Italian, German and Asian. Nightlife on the Beach is the most vibrant, lively and intense you’ll find on the Mayan Riviera. It’s where the character and energy of people from all around the world come together to create a unique multicultural environment. The beaches of Playa del Carmen are perhaps the only places in the Caribbean where you can admire the all seven shades of blue and turquoise green.

 

Grand Palladium Riviera Maya Resorts & Spa

Designed by renowned architects, the resorts were virtually carved into a vast jungle setting. Great care was taken to integrate the buildings into a natural tropical environment while respecting the flora and fauna. This has resulted in an ecologically friendly resort in a natural environment with preserved tropical vegetation, beautifully manicured gardens and a variety of animals indigenous to the area. The hotel employs a team of biologists who are responsible for maintaining the eco-system and the well being of the animals and vegetation.

The Grand Palladium Riviera Maya complex consists of five 5-star hotels on the Riviera Maya with direct access to Kantenah beach, modern facilities and the room of your dreams. All hotels have access to the facilities, comprising 9 themed restaurants, 5 buffet restaurants, 25 bars, 9 swimming-pools, a magnificent Spa, sports facilities, events and conference rooms, disco, Baby Club (1 to 3 years), Palladium Mini Club (4 to 12 years), Black & White Junior Club (13 to 19 years), the best services from the Palladium Hotel Group and much more.

 

Grand Palladium Kantenah Resort & Spa

Grand Palladium Kantenah Resort & Spa in the Mayan style, consists of 252 standard rooms, 132 junior suites, 32 Mayan suites and 6 suites. It is surrounded by nature and has direct access to the 800-metre beach for fun and relaxation in a special spot.

Kantenah Deluxe Room :  King size or two double beds, AC,ceiling fan, mini bar (refilled daily) sat TV, phone,safety deposit box,hair dryer,coffee/tea maker ironing board , mp3 docking station w alarm clock. Note : The ground floor deluxe (standard) rooms have a shower only, no tub.

Grand Palladium Kantenah Deluxe 360 3D view

Kantenah Jr. Suite : King size or two double beds, sleep sofa, AC,ceiling fan, mini bar (refilled daily) sat TV, phone,safety deposit box,hair dryer,coffee/tea maker ironing board , mp3 docking station w alarm clock. All Jr. Suites also have a hydro-massage tub, bathrobe and slippers for use during your stay.

Grand Palladium Kantenah Jr. Suite 360 3D view

Kantenah Mayan Suite : King size or two double beds, sleep sofa, spacious terrace, AC,ceiling fan, mini bar (refilled daily) sat TV, phone,safety deposit box,hair dryer,coffee/tea maker ironing board , mp3 docking station w alarm clock. All Jr. Suites also have a hydro-massage tub, Mayan style outdoor shower, bathrobe and slippers for use during your stay.

Grand Palladium Kantenah Mayan Suite 360 3D view

Kantenah Master Suite : In addition to all of the standard amenities include, all suites have a king sized bed and a lounge sofa bed. the Master Suites have a large outdoor jacuzzi tub on the spacious balcony. The lounge and bedroom are separate allowing you to create two totally different atmospheres for additional comfort during your stay. These rooms must be booked on the PHG website.

Grand Palladium Kantenah Master (Ambassador) suite 360 3D view

Grand Palladium Colonial Resort & Spa

Grand Palladium Colonial Resort & Spa is one of the five hotels making up the Palladium Riviera Maya complex. This Spanish colonial style hotel has 252 standard rooms, 132 junior suites, 24 Maya suites and 6 suites. It is ideal for holidays with your partner, friends and family

Grand Palladium Colonial Deluxe: King size or two double beds, AC,ceiling fan, mini bar (refilled daily) sat TV, phone,safety deposit box,hair dryer,coffee/tea maker ironing board , mp3 docking station w alarm clock.

Grand Palladium Colonial Deluxe 360 3D View

 

Grand Palladium Colonial JR Suite : King size or two double beds, sleep sofa, AC,ceiling fan, mini bar (refilled daily) sat TV, phone,safety deposit box,hair dryer,coffee/tea maker ironing board , mp3 docking station w alarm clock. All Jr. Suites also have a hydro-massage tub, bathrobe and slippers for use during your stay.

Grand Palladium Colonial Jr. Suite 360 3D view

 

Grand Palladium Colonial Mayan Suite :  King size or two double beds, sleep sofa, spacious terrace, AC,ceiling fan, mini bar (refilled daily) sat TV, phone,safety deposit box,hair dryer,coffee/tea maker ironing board , mp3 docking station w alarm clock. All Jr. Suites also have a hydro-massage tub, Mayan style outdoor shower, bathrobe and slippers for use during your stay.

Grand Palladium Colonial Mayan Suite 360 3D view

 

Grand Palladium Colonial Master Suite :  In addition to all of the standard amenities include, all suites have a king sized bed and a lounge sofa bed. the Master Suites have a large outdoor jacuzzi tub on the spacious balcony. The lounge and bedroom are separate allowing you to create two totally different atmospheres for additional comfort during your stay. These rooms must be booked on the PHG website.

Grand Palladium Colonial Master (Ambassador) suite 360 3D view

Grand Palladium Riviera Resort & Spa

Grand Palladium Riviera Resort & Spa has nine exclusive villas with 270 junior suites and 54 suites on the south side of the complex and very close to the sea and the spectacular salt water pool Las Rocas.

Grand Palladium White Sand Resort & Spa

Grand Palladium White Sand Resort & Spa is the perfect place to relax  and to enjoy the nearby La Isla exclusive swimming pool for adults. It consists of 210 junior suites, 12 Mayan suites and 42 suites.

GP Riviera & White Sands Room Descriptions

  • Villas/Jr. Suites (White Sand): 52, 53, 54,56,57,58, 59. Riviera: 60- 68.
  • Mayan Suites/Cabanas (White Sand): 5501-2, 5503-4, 5505-6, 5507-8, 5509-10, 5511-12.
  • There are two types of bathrooms in these Jr. suite rooms; separate, enclosed and an open” concept with a Jacuzzi in the room. The Jr. suites in White Sand buildings 52-54 have the open concept, cabanas in 55 have separate bath with outdoor shower. 56 – 59 have separate enclosed bathrooms. The Jr. suites in Riviera 66 – 68 have the open concept, all other in 60-65 have a separate enclosed bathroom.

Grand Palladium Riviera & White Sands JR Suites : Every room has either a king size bed or two double beds, air conditioning,ceiling fan, minibar(refilled daily) TV(satellite link), free wifi, telephone, safety deposit box, hair dryer, magnification mirror, ironing board, coffee or tea maker, mp3 docking station,   hyrdo-massage bathtub, sleep sofa,  bathrobe and slippers for use during your stay.

Wellness Jr. Suite – A room designed for those who like a healthy life in three disciplines: Body, Mind and Soul. It Includes Jacuzzi, relaxing and anti-stress kit sounds. A personalized fitness program that includes activities such as crossfit, jogging, aerobics in the pool, among others. Access to the Spa wet areas and a couples massage. In addition to a menu designed exclusively for the couple during their stay and a romantic dinner.

  • Relaxing and anti-stress kit: two body oils and mineral salts for the jacuzzi.
  • Wake dawn simulator.
  • Relaxing and anti-stress sounds.
  • Pillow menu.
  • Mini bar stocked with a variety of sports drinks, energy shots, beer without alcohol and diet drinks.
  • A Healthy breakfast on the terrace of your room per stay.
  • Class and private counseling of Zumba or Pilates.
  • Private class spinning and water aerobics.
  • Private jogging trail with stretching.
  • A 30 min couples massage in Zentropía Palladium Spa & Wellness.
  • A Romantic dinner for two.

 

Grand Palladium Riviera & White Sands Suites : Every room has a king size bed in a separate room, air conditioning,ceiling fan, minibar (refilled daily) TV(satellite link), free wifi, telephone, safety deposit box, hair dryer, magnification mirror, ironing board, coffee or tea maker, mp3 docking station,   hyrdo-massage bathtub, sleep sofa,  bathrobe and slippers for use during your stay. all Suite also have a spacious living room and a separate bedroom and bathroom and two spacious balconies.

 

Grand Palladium White Sands Mayan Suites : The Mayan Suites have a spacious balcony with two chairs and a wooden terrace over the artificial lake. A magnificent bath with a a jacuzzi and an outdoor Mayan shower. Every room has  a king size bed, air conditioning, ceiling fan, minibar (refilled daily) TV(satellite link), free wifi, telephone, safety deposit box, hair dryer, magnification mirror, ironing board, coffee or tea maker, mp3 docking station, sleep sofa,  bathrobe and slippers for use during your stay.

Grand Palladium White Sand Mayan Suite 360 3D view

 

The Royal Suites Yucatán by Palladium

 

 

Royal Suite Swim Up : Modern and sophisticated Royal Suites offer you ample spaces reflecting the ultimate in luxury and excellence. Prepare to be enchanted by their private 18 m2 swimming pool landscaping and its Hydromassage bath on terrace. Royal Swim Up Suites guests also benefit from the exceptional privilege of personal butler service, separate living room and more.

  • Same amenities as the Royal Junior Swim Up, listed above.

Royal Master Suite : The new Royal Master Suite Ambasador. Only 9 suites available to convert your stay into a unique and luxurious experience set in tropical gardens. With their exclusive hydro massage bath and 7.8 m2 swimming pool, Ambasador Suites are “the place” to refresh yourself, rest and recover well being. All provide king size bed, separate living room, separate shower cubicle and a second toilet.

  • King size bed
  • Memory foam mattress
  • Hydromassage bath in the room
  • Hydromassage bath on terrace
  • Sofa bed
  • Separate living room
  • Balcony with furniture
  • Minibar
  • Radio/ alarm clock /IPod Dock
  • Eletronic safe
  • DVD
  • Iron and ironing board, tea and coffee-making facilities
  • Nespresso coffee maker
  • Bar counter
  • Bathroom amenities
  • Bathrobe and slippers
  • Magnifying full length mirror
  • Hair dryer
  • Pillow menu
  • Wake-up call
  • Reading area
  • Desk and WIFI
  • Flat-screen TV in the living room
  • Scales
  • Pool towels and turn-down service
  • Telephone*
  • Wine climatiser
  • Butler service
  • Air conditioning and fan
  • 24-hour room service
  • Aromatherapy*
  • Non-smoking

*Extra charge

 

Grand Palladium Riviera Maya Complex  Activities

Pools

Colonial & Kantenah Main Pool: Large  lake-style swimming pool with 4 built-in Jacuzzis and swim-up bar Hours: 10:00am to 6:00pm, , with a separate pool for children. Open from 10:00am to 6:00pm (winter) and 10:00am to 8:00pm (summer) 1.50m or 5’3″ deep

Children’s Water Park: Located in Grand Palladium Colonial Resort & Spa. Open from 9:00 am to 6:00 pm.

“El Secreto” Pool: Adults-only pool located in Grand Palladium Colonial with built-in Jacuzzi and open until midnight with bar service included. from 10:00am to 12:00am.

“El Rinconcito” Pool. Located in Grand Palladium Kantenah along the mall, with built-in Jacuzzi and bar service from 10:00 to 6:00 pm.

 White Sand & Riviera Resort  Main Pool: Large lake-style swimming pool with 4 built-in Jacuzzis and swim-up bar Hours: 10:00am to 6:00pm, 1.50 m deep, with a separate pool for children. Open from 10:00am to 6:00pm (winter) and 10:00am to 8:00pm (summer)

“La Isla” Pool: Adults-only pool located in Grand Palladium White Sands, with built-in Jacuzzi and open until midnight, bar service from 10:00am to 7:00pm.

“Spa” Pool: Adults-only pool located within the Spa, 1.60 m deep. Open from 9:00am to 8:00pm.

“Las Rocas” Pool: Saltwater pool, open from 10:00am to 6:00pm.

Towel, sunbeds and umbrellas service at the pool and beach included. Guests can use all resort pools, except those located at The Royal Suites Yucatan which are for the exclusive use of guests staying there. There is wait service available at the main pools.

Around the pools with POP

 

Sports Activities : Aerobics, water gymnastics, table tennis, basketball, volleyball, soccer, tennis, petanque, water polo, darts, archery, rifle shooting, mini golf, participation games, paddle tennis, shuffleboard and badminton.

Water Sports Activities : Catamaran, Kayak, snorkeling, pedal boats, Wind-Surfing. No motorized activities included. WITH EXTRA CHARGE: Deep sea fishing, excursions and scuba diving courses.

Entertainment/Daily Activities : on the beach and by the main pools and various night shows in the Grand Theater located at the Grand Palladium Colonial Resort & Spa and Grand Palladium Riviera Grand Resort and Spa. Shows for children in the theaters; Mini Disco for children. Sunset Boulevard Disco located at the Grand Palladium Riviera Resort & Spa, with air conditioning, from 11:00pm to 2:00am. Children under 18 are not permitted at the disco.

 Shows Presented by the  People of Palladium : You can find the show schedule on a bulletin board near the theaters. There is something for all ages to enjoy. In this Slide there are 12 short videos, scroll through and view the ones you choose or enjoy all of them.

 

ZENTROPIA SPA

Wet Zones at the Zentropia  Spa (18 years and older)

Zentropía Palladium Spa & Wellness_20 Zentropía Palladium Spa & Wellness_11

  •  $10 USD per person per day for access to the hydrotherapy facilities wet areas of Zentropia Spa and Wellness.
  •  Clients that purchase a spa treatment and Royal guests will not have to pay the $10 access fee on that day of treatment. The use of the gym and exercise rooms will remain free of charge for all registered hotel guests.
  • For more information on services offered please refer to the Zentropia Spa Website.

The Grand Palladium Riviera Maya has a beautiful Catholic Church on site. “Nuestra Senora de las Nieves”

Grand Palladium Kids Club

  • Baby Club (1-3 years old)
  • Mini-Club “El Ranchito” (4-12 years old)
  • Black & White Junior Club (13-19 years old)
  • For detailed information and pictures please check out our Palladium Kids page.

Food & Beverage

If it’s a wide variety of food you love, the Grand Palladium Riviera Maya offers an endless array of options and menus. During your stay you can enjoy different buffet restaurants for each meal (breakfast, lunch and dinner) and for dinner you can enjoy up to 9 different A la Carte restaurants with a variety of cuisines that will take you from Italy, passing through the Mediterranean, then to Brazil and finally finishing with the best Steak House. A selection that is sure to satisfy every palate, impeccable service and the best atmosphere that will make your stay a dream come true.

The Grand Palladium Hotel Group prides itself in making it possible for everyone to enjoy their vacations. Whether you are a couple, a group or a family the Grand Palladium Riviera Maya has something for everyone. If you or someone you are traveling with has any food allergies or special requirements your needs will be looked after. You can learn more about the Grand Palladium’s food allergy program in this short article and by watching this very informative video all about the program and the resorts accessibility. The Palladium Dietary Card program that will cater to guests with the following food allergens:

  •  Celiac
  •  Nut allergy
  •  Fruit and Vegetable allergy
  •  Seafood allergy
  • Egg allergy
  •  Dairy and Lactose allergy
  • Fish allergy
  •  Sodium Glutamate allergy
  • Type 2 Diabetic

Guests are requested to contact the Front Desk or Guest services staff and let them know about their Food Allergies. You will then be given a card that can be carried along to the different restaurant around the resort. By showing the card at the restaurants, the Maître, Executive Chef or Food and Beverage Manager will give you the required assistance.

For a “Behind the Scenes” look at the Grand Palladium Riviera Maya, check out this article.

The kitchen Tour is offered Wednedays at 11:30 AM (if there is enough interest).  Closed toed shoes, long sleeves are required. Arrange with guest services.

The five resorts offer guests extensive variety in food, beverages and entertainment. This includes:

  • Nine unlimited a la cartes
  • Five buffets
  • 26 bars(4 beach bars, 2 open 24/7 with food)
  • Two theaters
  • Live music in Colonial & Riviera lobbies
  • spa ($10 fee except for Royal guests)
  • state-of-the-art gym
  • discoteque
  • sports bar
  • athletic fields
  • tennis courts
  • 10 pools including some adult pools
  • kids club (ages 1-12)
  • water park (ages 4-16)
  • shops
  • Internet in all rooms, lobbies & Punta Emilia,
  • Upgraded internet service for a fee
  • Black & White Club (ages 13-19)
  • ROOM SERVICE from 11 am to 23 pm ? EXT. 8718

Grand Palladium Riviera Maya Restaurants

Dress Code Guidelines – Riviera Maya
Prepared by Anne & Brenda, Managers,Unofficial Palladium.

We hope you will find this useful when trying to decide what to pack/wear if in doubt. While everyone will have their own thoughts on this, common sense will go a long way.

Enjoy your vacation !
Breakfast

Breakfast is usually eaten at a buffet. Please wear shorts & T shirt, or many wear a bathing suit with a coverup.  Foot wear required.

Lunch
Beach bars: Bathing suits OK. Please wear ftip flops or sandals.
Gran Azul & La Laguna (above main pools): Bathing suits with cover ups OK.Men please wear a T shirt.All need foot wear.
La Hacienda,Tikal, Kabah: DRY bathing suit with coverup. No tank tops for men. Foot wear.

Dinner
Buffets: For men & women: shorts & t shirts OK Footwear. No tank tops. No running shorts or beach wear.
A la Cartes: There is a dress code for men. Not for women which is unfortunate as many young women overlook any code of decorum by wearing very short, torn denim shorts etc. Most of us enjoy dressing up a bit in a sundress or nice capris. Men please do not wear cargo shorts.

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Dress Code from resort 

 A la Carte’sformal pants, long or short and shirts with sleeves.

Dress code for buffets : casual attire, must not be wet.

Foot wear is required at all dining facilities including the Pool side restaurants.

All  restaurants are non smoking, except the Gran Azul and La Laguna.

dress code for men

Buffet Restaurants

The buffets are the perfect choice if  you are looking for a quick, convenient and safe option; if you want to always make the right choice when choosing your menu. Buffet restaurants serve breakfast, lunch and dinner. With a wide variety of dishes and stations, all guests will find a culinary option to their liking at any meal.

La Hacienda Restaurant: Located in Grand Palladium Colonial Resort & Spa.. Buffet service including Italian and Mexican specialties, Show Cooking and A/C. Breakfast: 7:00 to 11:00, lunch 13:00 to 15:30, Dinner: 18:00 to 22:30

Tikal Restaurant: Located in Grand Palladium Kantenah Resort & Spa.. Buffet service including Italian and Mexican specialties. Show Cooking and A/C. Breakfast: 7:00 to 10:30, Dinner: 18:30 to 22:00.

El Gran Azul Restaurant: Located opposite the main swimming pool at Grand Palladium Colonial Resort & Spa. / Kantenah. Buffet served in a beautiful outdoor restaurant with a spectacular palapa and wonderful views over the main pool. Featuring Italian specialties and Show Cooking. Breakfast: 11:00 – Lunch 12:00 to 16:00, Snack: 18:00 to 17:00, Afternoon Tea: 17:00 to 18:00.

Kabah Restaurant: Located in Grand Palladium Riviera Resort & Spa. Buffet service including Italian and Mexican specialties, Show Cooking and A/C. Breakfast: 7:00 to 11:00, lunch 13:00 to 15:30, Dinner: 18:00 to 22:30

La Laguna Restaurant: Buffet service next to the main pool of Grand Palladium White Sand Resort & Spa. / Riviera. Beautiful outdoor restaurant under a spectacular palapa with wonderful views over the main pool and the lake. Features Italian specialties and Show Cooking. Breakfast: 11:00 – Lunch 12:00 to 16:00, Snack: 18:00 to 17:00, Afternoon Tea: 17:00 to 18:00.

A la Carte restaurants

A la carte Restaurants Open: from 5:30pm to 10:30pm. Only for evening meals, dress code required. All restaurants are non-smoking and have Air Conditioning, except Gran Azul and La Laguna which are open air.

NOTE: All  guests can use all the Restaurants Buffets, A la Carte and Bars, no matter where they are; except the Bars and Restaurant located in “The Royal Suites”, they are exclusive for the Royal Suites Yucatan guests, select Travel Club members, and VIP guests.

Adults only a la carte

  • On a rotating basis, the restaurant(s) will be designated as adult only for that evening. Guests may check with guest services,  the information can also be found on the bulletin boards.

Dinner Reservations

  • No reservations are required for the A la Carte restaurants.( With the exception of the Tepanyaki Show table at Sumptouri, the beach BBQ and Punta Emilia. These must be booked the day prior with guest services.)  If you have to wait you will be given a pager that will go off when your table is ready. You will have 15 min to arrive at the restaurant once it goes off.
  • Guests with A la carte reservation privileges, Royal, Travel Club Members with this option in their contract and VIP, Imperial Club (Air Transat) and Repeat guests who have visited 4 or more times (subject to change) may make reservations at any a la carte restaurant and these reservations may be made in advance or with Guest Services. Repeat guests are allow to reserve 3 a la carte restaurants, 6-7 stays are allow to reserve 5 a la carte restaurants and returning guests with 8 or more stays have unlimited reservation privileges. (subject to change)
  • If you have a group of ten or more people and you wish to dine together you may make a group reservation with guest services at least 24 hours in advance. The group will all have to choose a common entrée and dessert.
  • Punta Emilia a la carte and Teppanyaki (show cooking) tables at Sumptuori Restaurant; guests can make reservations (subject to availability, suggest booking as soon as possible) one day before by 1:30 PM with Guest Services.
  • Guest Service desk opens at 8AM will close for lunch at 1:30 PM and open again at 2:30 PM. Located in the Lobby.

Guests may order lobster for an additional charge ($) at any of the a la carte restaurants. Royal guests may also order the “Royal Lobster” or one of the other lobster entrees at no extra cost.

lobster

Chang Thai: Located off the Grand Palladium Kantenah Resort & Spa lobby. Thai theme foods sure to please at this new a la carte. Chang Thai menu

Sumptuori: Restaurant is opposite the Grand Palladium Kantenah Resort & Spa lobby and offers “a la carte” dining featuring Japanese cuisine. Reservations required for the Tepanyaki Show. Sumptuori menu

La Adelita: Restaurant is opposite the Grand Palladium Colonial Resort & Spa lobby and offers “a la carte” dining featuring Mexican cuisine. La Adelita menu

El Dorado: Restaurant is located opposite the Grand Palladium Colonial Resort & Spa lobby and offers “a la carte” dining with Steak House specialties. El Dorado menu

Portofino: Restaurant is located opposite the Grand Palladium White Sand Resort & Spa lobby and offers “a la carte” dining featuring Italian Trattoria cuisine. Portofino menu

  • Don’t forget to try the Baked Alaska (photo by Amy) for desert when you are done enjoying your dinner here. It is one every ones favorites, and is not on the menu so be sure to ask your waiter about it if you would like to try it.

 La Lola: Restaurant is opposite the Grand Palladium White Sand Resort & Spa lobby and offers “a la carte” dining featuring Spanish cuisine.  La Lola menu

O’pavao: Restaurant is opposite the Grand Palladium White Sand Resort & Spa lobby and offers “a la carte” dining featuring Brazilian cuisine.

Ribs & More: Restaurant is located opposite the Grand Palladium White Sand Resort & Spa lobby and offers “a la carte” dining with BBQ & Grill specialties. Ribs n More menu  Burger menu

Punta Emilia: Restaurant is located beachfront at Grand Palladium White Sand Resort & Spa and offers “a la carte” dining featuring fish and rice specialties. Outdoor restaurant. Reservations required, one day before at the Public Relations desk. Open from 6:30 PM to 10:00 PM. No dress code applies. Punta Emila is also a 24 hour snack bar when not serving dinner. Punta Emilia menu  Punta Emilia snacks- beach bar)

El Jardin

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Exclusively for  Royal guests, select Travel Club Members and VIP guests. El Jardin offers personalized service, for breakfast and dinner, (Buffet and a la carte)

You may also enjoy :

Tasting menu

  • Everyday at the Royal Suites Yucatan there is a different special offered from the Tasting Menu. Book the day ahead with your butler just like you would for the Chef’s Dinner.Tasting Menu

El Jardin Chef’s Martin Night

  • Chef’s Martin night is  held on Wednesdays and needs to be booked 1 day in advance. There is a limited number of seats.( usually outdoors on the terrace ). The meal consists of a  pre-set menu with the chef Martin, the menu is posted at the entry to El Jardin.  Chefs Dinner

 

The Royal Room Service

  • The Royal Breakfast
  • 07:00 – 11:00
  • “Fill your Suite with the aroma of freshly brewed coffee and indulge in a delicious breakfast. Fresh homemade muffins and croissants, toasts, pancakes, all egg dishes, seasonal fruits, fresh pressed juices and much more; our diverse menu offers a complete range of delights to start a perfect day.”
  • All Day Dining
  • 11:00 – 23:00
  • “Enjoy a real in-room dining experience with a wide range of delicious options. The Quesadillas & Fajitas, full of traditional Mexican flavors, are great for lunch after a long day on the beach.”
  • The Royal Specialties
  • 17:30 – 22:30
  • “A specially crafted, royal selection offers the very best of the world´s finest cuisines. Delicious Asian and seafood dishes, from a shrimp cocktail to a lobster, all complemented with savory salads or grilled vegetables. The extensive wine menu has something for everyone’s taste”.
  • Overnight
  • 23:00 – 07:00
  • “A carefully elaborated overnight room service offers delicious snacks and Italian favorites, hamburgers, fajitas, quesadillas, tacos, burritos, refreshing drinks and cocktails. You can choose a side of chips, French fries, salad or fruit.”

Dial: 8718 – The approximate maximum time for delivery 40 minutes.

Royal BBQ

Thank you to Stacey Dawn Wyber for these great pictures.

 

Beach BBQ : A reservation is required, book at the guest services desk the morning prior to the day of the scheduled BBQ. The  beach BBQ is subject to the weather. There are two seatings, one at 7:00pm  and another at 8:30pm. The days on which the BBQ is held may change due to occupancy and or wedding parties. To avoid any confusion be sure to verify when you check in or with guest services located in the lobby.  There is wait service for drinks and the dress code is causal. Food is grilled outside and served buffet style. The menu consists mostly of grilled food – ribs, chicken, steak, etc.; along with  side dish options, salad bar, various breads/rolls, and fruits for dessert.  It’s a fun and festive atmosphere with a live band playing for you as you dine by candlelight under the stars.

Thank you to Jane Elizabeth and Lynn Shallenberger and Doug Purnell for these great pictures

Paella on Colonial beach, held on Sundays from 12 pm to 3:00pm near the Colonial Beach Bar. This is first come, first served.

Tea Time is offered at the  Grand Azul and La Laguna bars, as well as all of the lobby bars starting around 3pm. There is an assortment of  pastries and other freshly baked goodies available for your enjoyment.

Breakfast with RAGGS for the young ones in your group is held on Wednesday mornings at 9:00 AM, reservations are required. Book your seat with guest services.

 

 

Bars

Cocktails Menu

Colonial Lobby Bar Open: 10:00 a.m. to 1:00 a.m.

La Plaza Bar  (Colonial Lobby) Open: 8.30 p.m. to 11:00 p.m.

Kantenah Lobby Bar  Open: 10:00 a.m. to midnight

White Sand Lobby Bar  Open: 10:00 a.m. to midnight

Riviera Lobby Bar Open: 10:00 a.m. to 1:00 a.m.

El Teatro Bar (Riviera Lobby) Open: 8.30 p.m. to 11:00 p.m.

El Rinconcito Bar (in Kantenah adult pool) Open: 10:00 am to 6:00 p.m.

La Jarra Bar (Kantenah Beach) Open: 10:00 am to 6:00 p.m.

Secret Bar (in Colonial adult pool) Open: 10:00 a.m. to midnight

La Isla Bar (White Sand adults pool) Open: 10:00 am to 7:00 p.m.

Las Rocas Bar (Salt water pool) Open: 10:00 am to 6:00 p.m.

El Gran Azul Bar (Main Pool-Colonial Kantenah) Open: 10:00 a.m. to midnight

Swim-up Bar (Main Pool-Colonial Kantenah) Summer Hours: 10:00 am to 8:00 p.m. Winter Hours: 10:00 a.m. to 6:00 p.m.

La Laguna Bar (White Sand / Riviera Main Pool) Open: 10:00 a.m. to midnight

Swim-Up Bar (White Sand / Riviera Main Pool) Summer Hours: 10:00 am to 8:00 p.m. Winter Hours: 10:00 a.m. to 6:00 p.m.

Punta Emilia Beach Bar (White Sand Beach) Snacks from 12.00am to 5:00 pm. Thematic from 5:00 pm to midnight.

Beach Bar(s) with Snacks (Las Olas /Colonial Beach) Open 24 hours Snacks 24 hrs. From 8:00pm to 8:00am. No alcohol is served, only beer. Las Olas Cocktail Menu  Las Olas Snack Menu

 

Churchill Bar (Smoking allowed) (Kantenah Lobby) Open: 6:00 p.m. to midnight “Premium” Beverages

Hemingway Bar (Kantenah Lobby) Open: 6:00 p.m. to midnight Non- smoking. International “Premium” Beverages and selection of board games and books. Special Coffee / Chocolate Coffee menu

  • Enjoy the chocolate selection every Thursday evening starting at 6pm


Tequila Selection photo credit to Stacey Dawn Wyber

 

Sports Bar (Colonial Lobby) Open: 10:00 a.m. to 1:00 a.m. Snack service from 6:00 p.m. to 1:00 a.m. Featuring a giant screen TV for sporting events, pool tables, football, computers with internet access.  Sports Bar Menu

Sunset Boulevard Nightclub Open: 11:00 p.m. to 2:00 a.m.

Bars at A la Carte restaurants:

  • LaLola & Portofino : Bar Open: 5:30pm to 10:30pm
  • O’pavao & Ribs & More : Bar Open: 5:30pm to 10:30pm
  • Adelita & El Dorado : Bar Open: 5:30pm to 10:30pm
  • Chang Thai & Sumptuori : Bar Open: 5:30pm to 10:30pm

Resort Menus:

 

 

If you have any questions about your upcoming trip please visit our FORUM. We are more than happy to answer any questions and help with your vacation planning.