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Hi Louse,
When we were there over Christmas there was a barrier between the salt water pool & Poseidon. It looked temporary to me but not sure. It made the walk to the beach bar much farther so we jut jumped on a cart. (we became lazy) They will probably have signage on the path to the salt water pool.
The Helios schedule is not yet “regular” nor it the “offerings; (Sometimes just a la carte sometimes some tasting stations) so I wouldn’t depend on that for a late dinner. Maybe the beach bar? We really enjoyed lunch at the beach bar one day.
Response from Rosa
Rosa R, Director de Relaciones con Clientes at TRS Yucatan Hotel, responded to this review
Responded yesterday
Dear Anne,All the team in TRS Yucatán was very excited to welcome you in our renovated facilities, pamper you and your daughter during this Christmas holidays and celebrate a fabulous birthday together!
Thank you for giving us this pleasure, your comments will be gladly shared with Memo and the Smiles services team that made this day for your daughter so special.
We are also very proud of all the new staff of our team, who have managed to earn your recognition, be sure that we will share your motivating words with them and with Bety, Alberto, Ricardo, Alex and all staff that always considers you part of our family.
Your great feedback has already been communicated to our Managers; we know that our repeat clients are our best judges and we are delighted to know that everything you have experienced has been wonderful, nevertheless, we will also work on all the details that you have mentioned and that we know we can improve.
Again, thank you for your undoubted trust; we look forward to your next visit to again exceed your expectations We look forward to your next visit to again exceed your expectations and to further enliven your love for our people and our Hotel.
Our best wishes for this year!
Rosa Rivero
Hospitality ManagerResponse from Rosa
Rosa R, Director de Relaciones con Clientes at TRS Yucatan Hotel, responded to this review
Responded yesterday
Dear Anne,All the team in TRS Yucatán was very excited to welcome you in our renovated facilities, pamper you and your daughter during this Christmas holidays and celebrate a fabulous birthday together!
Thank you for giving us this pleasure, your comments will be gladly shared with Memo and the Smiles services team that made this day for your daughter so special.
We are also very proud of all the new staff of our team, who have managed to earn your recognition, be sure that we will share your motivating words with them and with Bety, Alberto, Ricardo, Alex and all staff that always considers you part of our family.
Your great feedback has already been communicated to our Managers; we know that our repeat clients are our best judges and we are delighted to know that everything you have experienced has been wonderful, nevertheless, we will also work on all the details that you have mentioned and that we know we can improve.
Again, thank you for your undoubted trust; we look forward to your next visit to again exceed your expectations We look forward to your next visit to again exceed your expectations and to further enliven your love for our people and our Hotel.
Our best wishes for this year!
Rosa Rivero
Hospitality ManagerHappy New Year everyone. May 2018 bring you happiness and success and, of course a trip to your favorite Palladium!!
Sat. after very good room service took a tour. Salt water pool still under renovation. Infinity pool is stunning. Many comfortable loungers and bali beds.
Also more than enough staff and carts.
New smart bracelet serves as room key.
Went to Tentazione for dinner. Beautiful decor. Bonaventure remembered us. Had lobster stew and A had lamb chops. Excellent food though small porti. I think they are assuming guests will have three courses which we didn’t do. Then they surprised Allie with (another) lovely cake and all the staff sang felix cumpleanos.
Watched Con classe in Colonial after the Mexican show.
This morning cool and sunny. Am probably just going to plop on a bali bed all day.
Tonight is the Gala dinner which I look forward to ever Christmas Eve. They have it at some buffets. Our butler suggested we go here at Capricho for an extra special experience.
Now I’m on the hunt for coffee.
we had hoped to try this when we arrived but we were delayed. It closes at 3:30 (f00d) so will try it tomorrow.
Yes, I will find out more about terminal 4. I think we’re going into different terminals so that should be interesting.
I am not aware of the shuttle tracker App. If you look on the map it has train stops. # 9 The TRS area has its own shuttles which are excellent.
I love the Kantenah Mayan suites but the extra amenities at TRS make it worth the inconvenience of being not as near the beach.
From Brenda
Here are are things to note:
We were told that TRS Yucatan restaurants will require a reservation. We have seen people get in without.
You must pre select your meal when making your reservation, if attending the Chic Cabaret.
The Capricho offers a different themed dinner menu each night.
The dress code remains the same at posted on the PHG website.
Some of the a la cartes are now using an automated order system. The server enters your choice into a device which is sent to the back. Everyone we spoke to says it makes their job easier and they really like it.
The beach club is close to opening, so those coming soon will be able to enjoy it.
The TRS Yucatan is amazing and modern. The service everywhere is beyond fantastic. Once it all grows in and come together you won t want to go anywhere else.From Rosa:
The restaurants that we have open so far are:
“Capricho” our Gourmet restaurant
French restaurant “La Bohème”
Argentinian restaurant “El Gaucho”
And we trust that we will be opening, at the end of this week, our Italian restaurant “Tentazione”.
Update from Brenda (there now)
The new Italian should open on Thursday. New brown towels for go and cream coral for TRS. They are working on the Royal Mayan suites. They will be beautiful, we peeked.. The new Helios beach club should be close to opening on the coming weekend.
Currently opened for TRS Guests
New Lobby
Lobby Bar Aurum open 24hrs
Chic Cabaret & Restaurant
The bar “Full Moon”, just outside the Cabaret
“Capricho” our Gourmet restaurant open for breakfast and Lunch
French restaurant “La Bohème”
Infinity Pool
Pool Bar “Io” and “Gaia” at the Infinity Pool
Our original Pool by the villas
Bar “La terraza” at the Pool
The beach area exclusive for TRS Members
Along with all the Grand Palladium restaurants, bars and facilities that you can have access as well.
You will be able to use your bracelet to open your room (no key needed), charge services to your room like spa services, make reservations and more. We will be getting more info soon.
I believe I am flying into Terminal 4. My daughter is flying into terminal 3. We are hoping AGI Tours can coordinate this . I think they can.
11:30 -12:00 pm Storytelling with Raggs at the kids club
12:30 – 12:45 Limbo with Raggs at the Colonial Beach
8-9 pm High School Musical with Raggs at the Colonial LobbyThat’s a bummer. Fortunately you’ll probably be able to call room service if you miss the restaurants.
Hi Louise,
I think I may be going into Terminal 4 soon so I’ll let you know.
Did you try this?
52-998-884-0060
52-998-887-6967
52-998-887-2359
521-998-845-7161 (Manager on duty, 24 hours)
1-877-244-6090 (toll free from USA & Canada)
941-AGI-TAXI (our number in USA)
01-800-505-1140 (toll free in Mexico only)
/www.agitours.com
agitours@agitours.comHola Anne,
It will be more than a pleasure to see you again in our Little corner of Paradise.
Don’t worry, we can arrange it without a problem, we have 3 staff that look out at the airport, we can check every terminal and will be waiting for you and your daughter even if arriving in different terminals.
Your services has been confirmed, please look for our staff just outside the airport building as usual, we will be holding an AGI Tours sign with a banner with your name on it, we will also have Allison’s name on a banner for her pick up then you will go together at the Palladium.
For your departure we can pick you up at 11:00AM at your lobby if that’s ok with you.
Looking forward to your comments.
Best regards,
Javier Gonzalez Jr.
The Camp of Grand Palladium Riviera Maya Resort & Spa Season 2017, a work that must be recognized, almost half miloš of released babies, from 2012 to date and we still have nests to hatch, in this season we are Breaking our own record of past seasons with 1,482 nests. #Rseqroo, #aliarseqroo
Fun video
Looks like we will miss the cabaret and beach club on our proposed Christmas trip. Still looking forward to seeing the new TRS.
the sound of the birds in the morning
for sharing.
