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Just to clarify as I have a few emails with questions about Family Select:
Family Select is an upgrade. FS guests receive extra amenities such as concierge, alcohol in rooms, private pool & beach area, access to The Nest, NIU restaurant & snack bar. FS adults may use the TRS adult only restaurants. All FS guests have access to all of Kantenah, Colonial & White Sand (except Travel Club lounge).
Kantenah guests in 41 – 47 don’t have access to Family Select areas but do have access to all of Colonial & White Sand.
Please download the APP to see menus & activities. Family Select guests should check Grand Palladium Riviera Maya as well as TRS Yucatan. APP
Hi Amanda,
Welcome. I don’t recommend shipping anything as it can take months or forever to get there. I suggest that people either ask their driver to stop at Walmart from airport to the hotel (if you have a private transfer) or to take a taxi to the nearby Chedraui once there. The Chedraui is a large supermarket type store in Puerto Adventuras about 10 minutes from the hotel.
There is no firm date but it should be opening sometimes during your stay. In the meantime they have some fun inflatables for the kids
Bravo is scheduled to open on the 29 Nov. We don’t have a menu yet. It should be on the map soon under “Gastronomy”. Grand Palladium App.
Evangeline I was told the coffee shop will open in “the coming months”.
La Paisana will open in December in the Ribs n More location
Clarification Building 40 will replace 33 & 34. The Signature suite will be there.
From Beatriz:
“Petit Chef Will be a new experience we will have at Grand Palladium. And La Paisana will be instead of Ribs and More.”
Sorry Evangaline I accidentally deleted your post. I will send an email and try to get more details on the opening.
The Grand opening for Family Select will be in December except for building 40 which will open in May.
I do not have a date for the coffee shop. I know the offee shop in CM has pastries, sandwiches and other goodies.
Guests in 41 to 47 don’t have access to Family Select amenities. They have access to everything at Colonial & White Sand. Those rooms (41-47) will have been renovated
Here is a video. I don’t have much info beyond this. I believe the entertainment is professional similar to the Chic dancers.
Rinconcito will become part of the Family Select. You can still use the adult only pools on Colonial called “secret” pool.
Hurricane Lidea has dissipated. Heavy rain and rough seas in Western Mexico. Natl Hurricane Center
There is a food allergy program. When you check in tell them about the allergy and they will give you a card to show your servers & the chef. With a peanut allergy I’d ask to speak to the chef as sometimes they cook in peanut oil.
The dress code is casual, ie no wet bathing suits, cover ups & footwear. The only place that requires long trousers for men with closed toe shoes is Chic Cabaret. (adults only)
Welcome!
You will love this resort. It is especially beautiful at Christmas.
Christmas tree by Holger in Germany
Here is the map. There are 4 family sections. Kantenah Family Select is opening in December. It is a VIP area for families. It is in the yellow section. Yellow buildings 41-47 will not be FS. hey will be part of the Grand Palladium which give you access to everything except Family Select & the adult only TRS.
The Colonial (blue) & White Sand (pink) are also family resorts. Most activities take place at Colonial where the kids club & water park are located. Colonial has garden rooms and Jr suites (8,9,20,21) which would give you extra space & a sleep sofa. WS has all Jr suites & suites (2 rooms)
There is a fabulous Gala dinner on Christmas Eve, Sample: Christmas Eve
Santa arrives on Christmas Day. It’s always a surprise as to how he’ll come, ie parachute, helicopter, boat, sleigh, horse. He brings gifts for all the kids.
Be sure and download the App to see all activities & menus. Go to “Start my Stay” and the Grand Palladium Riviera Maya.
APP
Wednesdays in Riviera Maya or Jamaica with kids; Saturday Puerto Vallarta, Friday Punta Cana, Costa Mujeres
The kids water park will be closed for maintenance from October 2 – December. The kids club & baby club will be open. Inflatables will be added to the Colonial pool during this time.
Viva Mexico photo album Viva Mexico!
Happy Mexican Independence Da. Check the App for special activities. APP
There will be one Signature suite in the former Kantenah Romance suite buildings in addition to the current Family Select Residence near 51 on Kantenah beach.
Jr. suites 41 – 47 will remain as Grand Palladium buildings (not Family Select).
Adrianna
Yes it is possible based on availability. Price may vary but it would be about $100 more a day.
You can email the ebutler and ask. ebutler.yucatan@trshotels.com
Hurricaine Information
What does the resort do in case of severe weather such as a hurricane ?In case of an alarm, the resort has shelters available. Executive personnel and hotel management will inform guests of the measures and procedures established. Detailed information will be provided through channel 2 on your TV.
What if a power failure occurs ?
In case of emergency, the resort has its own back-up power generators.
Here is a sample menu from The Nest in Costa Mujeres
Brochure: Family Select Kantenah
84 Family Jr Suites Garden Views
60 Family Jr Suites Swim ups
6 Family Jr Suites Rooftop Private Pool
8 Family Suites Beachside
2 Family Suites Swimup Beachside
3 Family Suites Rooftop Private pool
6 Family Ambassador suites.Transportation (04/01/2023)
Transportation for Travel Club guests has been updated as of April 1, 2023. (Thanks to Gregg Burnardt)
Travel Club policy
Tipping tip:
The fridge person is separate from housekeeping. If you need something in the fridge leave a note (in Spanish if possible) with $1 or $2., ie mas agua por favor, mas cerveza por forvor
Jamaica GP Jamaica/LH menus
Friday Riviera Maya
Punta Cana
TRS Cap CanaTRS Cap Cana Menus
Here’s a list. The correct address will depend on what the nature of your email is and when you are going.
Costa Mujeres
This issue comes up often.
I am slao asked which currency to use. Mexican pesos is the local currency. It is easier for staff to have pesos as they pay most of their bills in pesos and many don’t have a bank account. If it is not possible to get pesos then US dollars are widely accepted. No foreign coins please as they cannot be used in Mexico.
Non TRS Travel Club guests in Amabssador Suites & Signature level are not charged a fee for room service.
Once you are there you can book your dinner reservations on the App. The restaurant schedules come out on Saturday night/Sunday morning so you can take that into consideration and make as many reservations as are available when you arrive. Ala cartes are still unlimited but have required reservations since Covid.
Hi Mike,
Be sure & download the App. You can use it to make dinner reservations once you arrive and see activities
Hi Mike,
Welcome. Yes, you can check in through their official website. How exciting!
Sorry I can’t answer this. You would have to contact the Rewards program directly.
help@rewards.palladiumhotelgroup.com
You can cc the manager
Just getting ready to depart. Very sad. I was fortunate to watch a beautiful sunrise f r Helios. Manuel had my coffee & juice on the table immediately as I sat down. Daniel remembered my omelette. I had a lovely meal in Boheme last night. The onion soup never disappoints. I tried the coq e vin which was very good. Alex provided excellent service. After dinner I went by the Full Moon Bar to say hi to Mayra. There was a chef’s table set up which looked like fun. Off to a long travel day. Until next time!
Happy New Year! It’s a beautiful day in Paradise. Sadly it’s my last full day. I am sitting here wondering where the time went & thinking of all the things I didn’t get to. It is just so easy to slip into a lazy routine. Yesterday was spent between the main pool & the salt water pool. The BBQ was serving burgers. I went to Helios & had freshly prepared tacos. In the late afternoon there was a performance of the Mayan New Year celebration. The costumes and performers were outstanding. A special cocktail was served. I took a cart before dinner to the TRS lobby where preparations for the evening we’re underway. I ran into Roxanna. It’s always nice to see familiar faces. I then dropped off some paperbacks – found some others. The Chic performers were practicing. I sat & watched them for a bit. Then who approached but the sweet Mayra. As we were catching up an impatient guest started complaining loudly that he needed a drink so our visit was cut short. I chose to have dinner in Tentazione rather than have the fixed menu in Capricho. There was a special menu offered in addition to the regular menu. I chose the pasta marinara & Milanese chicken which this time came with a delicious tomato sauce. While I was eating my pasta a shy chef approached me & asked if I would like to sample a new pasta recipe. I did and it was delicious ; a thin pasta with a creamy mushroom sauce. I gave her a thumbs up & she beamed. Waiter Celeste (sp ?) was excellent. After dinner I went by the Full Moon bar where the party was underway. Lots of fun but this girl was not going to make it to midnight! I took a cart to my building & had to ask butler Susan to help me unzip my stuck zipper! The butlers Liz.Moises, Susan have been excellent. Returned to my room where I found chocolate covered strawberries! Yum. Tip: someone asked me about taxi rates. The concierge in the lobby has rate sheets. Off to breakfast & the beach.
Good morning from Paradise. It is sunny with clouds. Yesterday we started out hot & sunny. As it was my daughters last morning we had an early breakfast at Helios and found some beds at the pool. (That was around 9). We spent a lazy morning reading. Just before my daughter had to leave at noon the staff came around with the Friday special frozen cappuccino with whipped cream, chocolate & frosted donuts! No calories there! Sadly she & her BF left at noon. The extremely efficient butler Liz had pte-arranged a cart for noon. AGI arrived promptly at 12:30 to transport them to the airport. It took 1 hr 45m as there is still construction. Very sad to see them go. I checked the BBQ. It was roast pork & veggies. I decided to go to Helios for salmon. I am an iced coffee fan. I asked for one from the outside bar. It arrived but was weak. I then went to the inside bar where they made it strong and to my liking. After lunch I went to the salt water pool. The Bali beds there were “reserved” so I found a semi shady lounger where I relaxed until it suddenly got eerily dark and the skies opened up . It happened very quickly. Everyone was laughing & running for shelter. I made it to building 64 where the butler kindly called me a cart Lots of people were checking in yesterday. I was told capacity would increase to 90% , I had dinner at Helios. Hector was very efficient. I asked for coconut shrimp as an appetizer & lobster as an entree. He asked if I wanted steak with my lobster. For white wine they offer Sauvignon Blanc or Chardonnay. Both are quite good for AI wine. There was some entertainment at the Full Moon bar & at Colonial. Tonight, NY Eve, there is a fixed menu, a choice of 2 a la carts & a Gala dinner at Colonial. There will be party at midnight which I am sure I will miss!
We had another wonderful day. It started out rainy so some of us went to the gym which is well equipped. I went in search of paperbacks. The best selection is in Hemingway’s which opens at 6. On TRS they have a selection just past the lobby near the tour desks By late morning the rain stopped so we went to the TRS beach. Never a problem getting a Bali bed there. After a late lunch I went by to check out the BBQ. They had grilled beef, veggies and pizzas. I them checked out the tortilla making class at the far end of the Infinity pool. It looked like fun. There is often live music at the pool and some exercise classes. I ended the day at the salt water pool which is always beautiful. We had a very special dinner in Capricho which has a Mexican night once a week. Food was excellent and upscale. We started with guac made to order, then soup, salad, a choice of other appetizers. For entrees we had pork, beef chicken followed by some churros and other special deserts. The young people went up early to pack and headed for the Mexican show at Full Moon bar. Another great day in Paradise.
