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  • in reply to: Grand Opening! Kantenah Family Select #30904
    Anne
    Keymaster

      They don’t prohibit access to the beach outside of the areas designated for TRS & FS guests. Similar to the previous TRS beach situation. There are areas closer to the water in front of the  designated areas that all guests can use – just not the exclusive areas.

      in reply to: Grand Opening! Kantenah Family Select #30902
      Anne
      Keymaster

        The TRS & Family Select beach areas are for those guests only. Colonial guests can use any other parts of the beach. In addition to the Colonial beach bar there is a Tiki bar on Kantenah that all guests can use.

        in reply to: Tuesday 20’s party @ Las Rocas #30899
        Anne
        Keymaster

          Tuesday TRS Yucatan. Wed. TRS Coral.

          in reply to: Kantenah Family Select trip report(s) #30889
          Anne
          Keymaster

            Updated  report by Nancy King. Posted with permission.

            Sitting in the lobby getting ready to leave after 9 wonderful days I figured I would write a review.
            I’m not sure how anyone can complain about this place! It went well beyond my expectations.
            Airport was a bit of a crap show getting bags, took 1.5 hours but apparently Air Transat is on some kind of rotating strike? So perhaps that’s why.

            We took a private transfer so can’t really comment on the Air Transat one. We used VIP and they were great!

            Check in was okay, the concierge switched over to another staff member while we were waiting for our room and did not communicate that so we ended up sitting and waiting for an extra hour, not a huge deal but a little irritating after a long day of travel. Besides that I really have nothing to complain about.

            Our butlers were super quick to respond to any questions or requests which made things like getting extra blankets, pillows, etc much easier. I could see why people might complain about that, I requested 3 things the first night, extra towels, linens for the pull out coach and a hair dryer. I texted those to the butler who then contacted housekeeping, the housekeeper brought the towels but nothing else, so I texted again, then they brought the bedsheets but no comforter, etc. so I can see how frustrating it would be to not have a butler to sort that out for you. They booked all the restaurants right away so we were able to eat in every one before we left with the exception of Poseidon which was closed. My favourites were El Dorado and Sumptori.
            The resort is HUGE but so easy to get around through all the short cuts and they are all shaded which makes for a nice walk.

            The sports centre was awesome.

            We prefer a more quiet atmosphere so liked the FS beach, always loungers available, not crowded and a lovely breeze all the time. The beach had a few spots that were a little rocky but nothing we can’t avoid or just wear water shoes and walk right through.
            I did wander over to the colonial pool once but couldn’t find a lounger anywhere, people get up early and reserve spots. I loved that it wasn’t an issue in the FS area.
            Went to the FS pool once, it was nice with lots of beds, not very busy, but because the resort has so many trees, they blocked the breeze. I found everywhere except the beach to be so hot so I pretty much lived there.

            Buffets were excellent with a huge selection. I definitely gained a few pounds this week The food was always warm and restocked quickly.I loved the nest for breakfast. There was always live music but it was much less busy than the other buffets.

            Drinks were good. I’m not a big drinker but I enjoyed being able to order the higher end liquor. But you have to ask for it, otherwise they just use whatever the cheap stuff is.
            We had a swim out room in building 51, super close to the beach which I personally loved, it was right beside the construction but honestly the noise was so minimal. And on the beach the waves drowned even that out. The water was soooo warm in our swim out as well. We had 2 double beds and a single pull out. My 12 year old son fit just fine on the pull out, my husband slept in a double and my 15 year old daughter and I shared a double. We never felt crowded at all. Only complaint about the room was the AC does not go lower than 20 degrees. Which felt fine during the day when you are coming in from the heat but at night it was a little on the warm side. My husband did not enjoy that part but he likes to sleep in the cold.

            Wi-fi was pretty good. Didn’t work on the FS beach unless you were up by the bar but most other places seemed to have a decent connection. Bring your pool floaties and sunscreen with you if you can as the gift shop is very overpriced.

            One thing I discovered the second last day that I wish I knew sooner was to get your picture taken when the photographer staff are walking around. There is no pressure on the spot, they just take your pictures and then you can log into the app later or walk up to the shop beside the gift shop and look at them all from your entire stay. We got some taken after dinner the second last night there but when I went up to look at them I saw all kinds of ones they had on display of other families and couples and they were GORGEOUS! The photographers are really talented. Yes the photos are a bit expensive $20 per picture, but they are just as good as many pros back home and I’ve paid a lot more money than that for pictures from them.

            No late check out, you give up your room at 12, but you can keep your bracelets and stay on the resort and use everything until 6. There are also showers in the lobby to use.

            I think I covered most everything. I do highly recommend FS as I’m not sure my stay would not have been quite as nice without a butler, also I LOVED the FS beach and the nest for breakfast.

            in reply to: Suggested Tour/Transfer vendors #30883
            Anne
            Keymaster

              Note transportation discounts through the various vendors no longer apply (since Covid).

              in reply to: 2nd VIsit – 1st time as Travel Club memeber’s guest #30877
              Anne
              Keymaster

                Hi Diane,

                 

                Welcome.

                You can email the ebutler, request reservation for Chic and for your first night’s dinner. You can ask for the wish list.  For other travel club related things you can speak to someone in the travel club when you arrive.  There is also a Facebook page for the travel club members that can answer further questions,    Palladium Travel Club

                 

                Travel Club Facebook group

                E Butler

                Ask the ebutler if there is a special “wish list” for ravel Club guests

                • This reply was modified 1 year, 6 months ago by Anne.
                in reply to: Bowling opened in Riviera Maya #30873
                Anne
                Keymaster

                  Bowling prices:

                  Two lines of up to 6 players.
                  Price:
                  200 pesos mxn or 10 usd p/p for a line
                  1200 pesos mxn or 60 usd for 6 players 1 hour.
                  Schedules:
                  Every day from 3 pm to 11 pm. (The last reservation is 10pm.)

                  in reply to: Suggested Tour/Transfer vendors #30868
                  Anne
                  Keymaster

                    I am bumping this up. Note AGI’s website has been updated.

                    AGI Tours & Transfers

                    • This reply was modified 4 months, 1 week ago by Anne.
                    in reply to: Bowling opened in Riviera Maya #30862
                    Anne
                    Keymaster

                      Tracie reported that bowling opened today at the Teen Club in Riviera Maya.  It will be $10 per person by reservation.

                      • This reply was modified 1 year, 6 months ago by Anne.
                      in reply to: Kantenah Family Select trip report(s) #30857
                      Anne
                      Keymaster

                        Trip report from Sonja Bosler printed with permission

                        “We just returned from a one week vacation in a (Kantenah)family selection swim up suite and it was truly an amazing experience. We swam in our swim up pool every day while one of us showered, or sometimes while my husband napped, or even late at night the first evening when we were too tired to do much else after dinner. Basically we got a ton of use out of it, which I was worried when booking we wouldn’t use it much at all. My daughter is almost 14 just for reference. The water was extremely warm in the swim up pool and very nice, and we even had a monkey on our balcony-apparently he comes most afternoons!
                        As for the food, it was excellent I thought but I’m not really picky. My daughter is and she loved most of it except Poseidon, although she liked my seafood rice that I ordered there. She didn’t like the octopus that she ordered. The ambience was amazing though because it was right on the ocean.
                        Our favorite restaurant was The Nest because my daughter loved their crepes so much, but all the buffets were good. I mostly ate the freshly cooked food at each buffet so I can’t comment on how warm everything else is but my husband seemed to like it all. Sumptuori was definitely the best a la carte, and Helios was the only TRS restaurant we tried and it was great. Drinks were pretty good too but a little bit sweet after a while. Definitely recommend asking for better quality alcohol if you’re family selection or TRS because they’ll give it to you but only if you request it.
                        The resort was beautiful and well kept, and our room was brand new. Housekeeping was very attentive to our needs and changed our bedding when I got hot wing sauce on our sheets, brought new towels as needed, etc. Our butlers Erick and Eduardo were always just a text message away if we needed something from them, which was extremely helpful for calling us golf carts as I have difficulty walking around and it’s a very large resort. They also made us all of our restaurant reservations and changes them as needed, and helped us with anything else we needed during our vacation.

                        in reply to: Travel Club Chat #30825
                        Anne
                        Keymaster

                          Here is the link to find the chat.  TC Chat for English. Look in the lower right corner. Off hours you will see a ‘help’ box but when the online chat is on it will say chat. I notice the chat is usually on around 9:45 EST.

                          in reply to: Renovations HELP! Please 🙏 #30809
                          Anne
                          Keymaster

                            Thanks for sharing. This is what I’ve heard also.

                            in reply to: Renovations HELP! Please 🙏 #30807
                            Anne
                            Keymaster

                              The current construction is not intrusive. It is mostly on the building 40. By March all the kinks should be worked out.

                              in reply to: Grand Opening Bravo Dinner & Dance #30801
                              Anne
                              Keymaster

                                Hi Evangaline, It’s $50 pp. I am not familiar with the music. There is no opening date on the coffee shop yet.

                                in reply to: Grand Opening Bravo Dinner & Dance #30796
                                Anne
                                Keymaster

                                  Bravo has re-opened with great reviews. $50 pp.

                                  Travel Pulse review on Bravo

                                  in reply to: GP Jamacia #30786
                                  Anne
                                  Keymaster

                                    The resort itself does not sell it but it’s easy to come by.

                                    in reply to: Three Wise Men arrival #30773
                                    Anne
                                    Keymaster

                                      Three wise men arrival today, January 6th at noon. Colonial beach.

                                      Anne
                                      Keymaster

                                        Well the Family Select is a brand new hotel as Kantenah has been closed for 6 months.

                                         

                                        I went to the opening of TRS Yucatan & TRS Coral and those were new hotels dealing with opening issues, ie schedules, staffing, amenities etc. I believe I was the first guest in my Loft Suite at Coral and there were opening issues. Anyone who goes to a new resort (probably at opening prices) needs to expect opening issues.  These issues obviously carried across the resort but are being resolved

                                        Anne
                                        Keymaster

                                          Evangeline, I am aware of this and the most recent reports including one I posted today said things are much better.  There are always glitches when a new hotel opens and these reports came out during a new hotel soft opening during Christmas which is the busiest week of the year.

                                          Management does read my Facebook page on this hotel and have posted there.  Kantenah FS Facebook

                                           

                                          Here is Jessica’s report from today. She is currently at the Family Select  Jessica’s FS report

                                          in reply to: Good news! La Jarra beach bar is now open #30762
                                          Anne
                                          Keymaster

                                            Tiki bar on Kantenah beach

                                            in reply to: Renovations HELP! Please 🙏 #30757
                                            Anne
                                            Keymaster

                                              Yesterday (1/2) I got a note that said

                                              They plan to do some exploratory work on a small section of the lagoon on the White Sand side. They expect this will cause minimal to no disruption in the TRS area. There is no date yet.

                                              No mention of Colonial renos.  Previously I was told they are not probably happening in 2024.

                                              As soon as I get more info I’ll post it.

                                              in reply to: TRS renovations #30755
                                              Anne
                                              Keymaster

                                                I did get some more info but can’t give a time frame yet.  They plan to do some exploratory work on a small section of the lagoon on the White Sand side. They expect this will cause minimal to no disruption in the TRS area.

                                                As soon as I get more info I’ll post it. I think they are still in the planning stages.

                                                 

                                                in reply to: Breakfast with Raggs #30753
                                                Anne
                                                Keymaster

                                                  Wednesday Colonial beach bar in Riviera Maya. Wednesdays in Riviera Maya & Jamaica with kids; Saturday Puerto Vallarta, Friday Punta Cana, Costa Mujeres

                                                  in reply to: TRS renovations #30751
                                                  Anne
                                                  Keymaster

                                                    Yes of course I’ll post. Last I heard they weren’t going to do it but things can change based on conditions, cost etc.

                                                    in reply to: Renovations HELP! Please 🙏 #30743
                                                    Anne
                                                    Keymaster

                                                      TUI is saying there will be renos in 2024 but I have been told by more than one person at the resort that those are postponed to 2025. I’ll check again for more assurance.

                                                      in reply to: Good news! La Jarra beach bar is now open #30733
                                                      Anne
                                                      Keymaster

                                                        Yes there is a tiki bar.

                                                        in reply to: Good news! La Jarra beach bar is now open #30730
                                                        Anne
                                                        Keymaster

                                                          Yes I corrected that. There was a miscommunication. La Jarra is for Family Select, TRS & Some Travel Club adults. Sorry for the confusion.

                                                          in reply to: Teen Club open at Kantenah #30725
                                                          Anne
                                                          Keymaster

                                                            Open 11 am to midnight.

                                                            in reply to: Grand Opening! Kantenah Family Select #30713
                                                            Anne
                                                            Keymaster

                                                              in reply to: Family Select Wish list – Kantenah #30712
                                                              Anne
                                                              Keymaster

                                                                It’s my pleasure. New resort openings always have “teething” issues so we just work together.

                                                                in reply to: Teen Club open at Kantenah #30702
                                                                Anne
                                                                Keymaster

                                                                  T” on map ( near logo)

                                                                  MAP

                                                                   

                                                                  in reply to: Poseideon #30697
                                                                  Anne
                                                                  Keymaster

                                                                    Portofino

                                                                    in reply to: Poseideon #30688
                                                                    Anne
                                                                    Keymaster

                                                                      Poseidon Mon, Thur, Fri

                                                                      Portofino

                                                                      Sumptuori

                                                                      I think there is one more.Just ask Guest Services when you go to book.

                                                                      in reply to: Grand Opening! Kantenah Family Select #30687
                                                                      Anne
                                                                      Keymaster

                                                                        Clarify: all adults staying at FS & TRS  will have access to La Jarra.

                                                                        • This reply was modified 1 year, 4 months ago by Anne.
                                                                        in reply to: Family Select Wish list – Kantenah #30686
                                                                        Anne
                                                                        Keymaster

                                                                          It is not required but some people like to do things before they arrive. If you want to then send it to E Family Host a week or less before you arrive.

                                                                          in reply to: Renovations HELP! Please 🙏 #30680
                                                                          Anne
                                                                          Keymaster

                                                                            Colonial renovations are on hold probably not happening in 2024.  Sorry to have a delayed response. The management has been busy with the opening of Kantenah.

                                                                            in reply to: Grand Opening! Kantenah Family Select #30678
                                                                            Anne
                                                                            Keymaster

                                                                              Anyone who booked a Junior Suite  room in Kantenah prior to it becoming Family Select will be moved to a Jr Suite in Colonial.

                                                                              All guests will have access to La Jarra but no kids will be allowed there.

                                                                              in reply to: Poseideon #30673
                                                                              Anne
                                                                              Keymaster

                                                                                No  El Gran Azul is not open for dinner. Some of the ala cartes have outdoor seating at dinner such as Portofino.

                                                                                in reply to: Grand Opening! Kantenah Family Select #30651
                                                                                Anne
                                                                                Keymaster

                                                                                  Live update from Carlos:

                                                                                  “Update. Things are improving really fast. The nest today was way better. Good food and service. They open in the restaurant a play area eith a lot of toys for kids. They are fixing all the little issues in the room and the butler service is outstanding. I think the problem was a combination between opening 3 days ago and a Christmas weekend. Today there are more staff in all the areas of the hotel. Enjoying every minute here.”

                                                                                  in reply to: Merry Christmas #30650
                                                                                  Anne
                                                                                  Keymaster

                                                                                    in reply to: Merry Christmas #30649
                                                                                    Anne
                                                                                    Keymaster

                                                                                      Santa arrived in Riviera Maya today.

                                                                                      in reply to: 2023 TRS Holiday schedule #30646
                                                                                      Anne
                                                                                      Keymaster

                                                                                        Check the Appfor extensive Holiday schedules for all resorts. On Christmas Eve there is a kids’ Christmas show in the Colonial  theater at 8 pm.

                                                                                        Santa arrives on Christmas day at noon on the Colonial beach.

                                                                                        APP

                                                                                        in reply to: Poseideon #30644
                                                                                        Anne
                                                                                        Keymaster

                                                                                          It was open for lunch when El Grazul was closed. Now that Grazul is open Poseidon is only open for dinner 4 nights a week (Mon., Wed, Thurs, Fri)

                                                                                          in reply to: Grand Opening! Kantenah Family Select #30642
                                                                                          Anne
                                                                                          Keymaster

                                                                                            Lance reported today

                                                                                            “This mornings update on Family Selection. First off, we all slept well. We have two doubles and a single pull out. We’re a pretty tall family and beds are small but beds and pillows are comfy.
                                                                                            I’m at the beach now, it’s beautiful, and there is towel service and the FS bar is set to open at 10!
                                                                                            Know there is a ton of construction going on. Looks like they may have bldg 48 and 49 done but still diligently working on the others it looks like.”

                                                                                            in reply to: Grand Opening! Kantenah Family Select #30640
                                                                                            Anne
                                                                                            Keymaster

                                                                                              Grand opening today, December 23!

                                                                                              in reply to: 2023 TRS Holiday schedule #30629
                                                                                              Anne
                                                                                              Keymaster

                                                                                                Christmas Eve at TRS Yucatan

                                                                                                Christmas Eve 2023

                                                                                                Christmas Eve2

                                                                                                in reply to: Renovations HELP! Please 🙏 #30618
                                                                                                Anne
                                                                                                Keymaster

                                                                                                  I apologize for not answering. I am still awaiting a response from management. This makes me think that they are not firm on plans yet.

                                                                                                  in reply to: Renovations HELP! Please 🙏 #30617
                                                                                                  Anne
                                                                                                  Keymaster

                                                                                                    I have an email out to management and should hopefully have details today.

                                                                                                    in reply to: 2023 TRS Holiday schedule #30613
                                                                                                    Anne
                                                                                                    Keymaster

                                                                                                      The big dinner is on Christmas Eve. They have an ala carte at TRS & a huge buffet at Grand Palladium.

                                                                                                      Santa arrives on the Colonial beach on Christmas Day,

                                                                                                      Christmas Eve showcooking

                                                                                                      Christmas Eve ala carte

                                                                                                      in reply to: Suggested Tour/Transfer vendors #30603
                                                                                                      Anne
                                                                                                      Keymaster

                                                                                                        Transportation for Travel Club & Palladium Rewards has been updated.

                                                                                                        BD Transfers

                                                                                                        in reply to: Pics from Kantenah Family Select #30602
                                                                                                        Anne
                                                                                                        Keymaster

                                                                                                          The Nest has opened. Currently it is only for breakfast & lunch.

                                                                                                          in reply to: What’s Happening in Riviera Maya #30601
                                                                                                          Anne
                                                                                                          Keymaster

                                                                                                            I don’t think so.

                                                                                                            in reply to: What’s Happening in Riviera Maya #30595
                                                                                                            Anne
                                                                                                            Keymaster

                                                                                                              Currently yes. I don’t know when it will be limited to  FS

                                                                                                              • This reply was modified 1 year, 7 months ago by Anne.
                                                                                                              in reply to: What’s Happening in Riviera Maya #30593
                                                                                                              Anne
                                                                                                              Keymaster

                                                                                                                The Nest has opened in Kantenah. It is currently serving breakfast & lunch. Eventually it will be part of Family Select.

                                                                                                                in reply to: What’s Happening in Riviera Maya #30585
                                                                                                                Anne
                                                                                                                Keymaster

                                                                                                                  This shows the location of the new stage for live music at the White Sand pool

                                                                                                                   

                                                                                                                  in reply to: What’s Happening in Riviera Maya #30584
                                                                                                                  Anne
                                                                                                                  Keymaster

                                                                                                                    Yummy food and live music at White Sand pool

                                                                                                                    in reply to: What’s Happening in Riviera Maya #30581
                                                                                                                    Anne
                                                                                                                    Keymaster

                                                                                                                      White Sand main pool

                                                                                                                      in reply to: What’s Happening in Riviera Maya #30578
                                                                                                                      Anne
                                                                                                                      Keymaster

                                                                                                                        Thanks to Lori for reporting that there is a new stage at White Sand for live bands

                                                                                                                        Thanks to Lori for reporting that Azul is re-opened and is great

                                                                                                                        in reply to: BUFFETS at Riviera Maya #30577
                                                                                                                        Anne
                                                                                                                        Keymaster

                                                                                                                          Lori confirmed today Gran Azul is re-opened and very good.

                                                                                                                          in reply to: Do not feed the monkey #30571
                                                                                                                          Anne
                                                                                                                          Keymaster

                                                                                                                            Another monkey ( at least we think it was another monkey) was seen at the Travel Club beach today in Riviera Maya. Please do not feed. Pic by Pat Lippy

                                                                                                                            monkey

                                                                                                                            • This reply was modified 1 year, 7 months ago by Anne.
                                                                                                                            in reply to: BUFFETS at Riviera Maya #30569
                                                                                                                            Anne
                                                                                                                            Keymaster

                                                                                                                              Grans Azul is open for lunch. The Hacienda buffet above it is open for three meals.

                                                                                                                               

                                                                                                                              I believe Tikal will become La Petit Chef, a new restaurant.

                                                                                                                              • This reply was modified 1 year, 7 months ago by Anne.
                                                                                                                              in reply to: Paisana Open in Riviera Maya #30557
                                                                                                                              Anne
                                                                                                                              Keymaster
                                                                                                                                in reply to: Tequila Day! Tasting Saturday at 4 pm #30546
                                                                                                                                Anne
                                                                                                                                Keymaster

                                                                                                                                  Saturday most location. At Riviera Maya it is near the Colonial beach bar. At TRS it is near the south end of the Infiniti pool.

                                                                                                                                  in reply to: Colonial pool activities #30540
                                                                                                                                  Anne
                                                                                                                                  Keymaster

                                                                                                                                    Fun Thursday

                                                                                                                                    in reply to: Shipping Packages to Grand Palladium #30523
                                                                                                                                    Anne
                                                                                                                                    Keymaster

                                                                                                                                      Have a great trip. When do you go?

                                                                                                                                      in reply to: Grand Opening! Kantenah Family Select #30517
                                                                                                                                      Anne
                                                                                                                                      Keymaster

                                                                                                                                        Just to clarify as I have a few emails with questions about Family Select:

                                                                                                                                         Family Select is an upgrade. FS guests receive extra amenities such as concierge, alcohol in rooms, private pool & beach area, access to The Nest, NIU restaurant & snack bar.  FS adults may use the TRS adult only restaurants. All FS guests have access to all of Kantenah, Colonial & White Sand (except Travel Club lounge).

                                                                                                                                        Kantenah guests in 41 – 47 don’t have access to Family Select areas but do have access to all of Colonial & White Sand.

                                                                                                                                        Please download the APP to see menus & activities. Family Select guests should check Grand Palladium Riviera Maya as well as TRS Yucatan.  APP

                                                                                                                                        in reply to: Shipping Packages to Grand Palladium #30504
                                                                                                                                        Anne
                                                                                                                                        Keymaster

                                                                                                                                          Hi Amanda,

                                                                                                                                           

                                                                                                                                          Welcome. I don’t recommend shipping anything as it can take months or forever to get there. I suggest that people either ask their driver to stop at Walmart from airport to the hotel (if you have a private transfer) or to take a taxi to the nearby Chedraui once there. The Chedraui is a large supermarket type store in Puerto Adventuras about 10 minutes from the hotel.

                                                                                                                                          Chedruai

                                                                                                                                          • This reply was modified 1 year, 7 months ago by Anne.
                                                                                                                                          in reply to: Grand Opening Bravo Dinner & Dance #30498
                                                                                                                                          Anne
                                                                                                                                          Keymaster

                                                                                                                                            Claudia reported that opening night was fabulous.

                                                                                                                                            in reply to: Grand Opening Bravo Dinner & Dance #30490
                                                                                                                                            Anne
                                                                                                                                            Keymaster

                                                                                                                                              I believe there is miscommunication here. They do not allow sleeveless shirts for men.

                                                                                                                                              in reply to: Grand Opening Bravo Dinner & Dance #30486
                                                                                                                                              Anne
                                                                                                                                              Keymaster

                                                                                                                                                in reply to: Kids splash pool Riviera Maya sure open when? #30485
                                                                                                                                                Anne
                                                                                                                                                Keymaster

                                                                                                                                                  There is no firm date but it should be opening sometimes during your stay. In the meantime they have some fun inflatables for the kids

                                                                                                                                                  in reply to: What’s Happening in Riviera Maya #30464
                                                                                                                                                  Anne
                                                                                                                                                  Keymaster

                                                                                                                                                    Colonial renos were moved to 2025

                                                                                                                                                    • This reply was modified 1 year, 7 months ago by Anne.
                                                                                                                                                    in reply to: Happy Thanksgiving #30458
                                                                                                                                                    Anne
                                                                                                                                                    Keymaster

                                                                                                                                                      Beautifully presented at GP Riviera Maya

                                                                                                                                                      in reply to: Bravo and the Rinconcito Pool at GP Riviera Maya #30451
                                                                                                                                                      Anne
                                                                                                                                                      Keymaster

                                                                                                                                                        Bravo is scheduled to open on the 29 Nov. We don’t have a menu yet. It should be on the map soon under “Gastronomy”.  Grand Palladium App.

                                                                                                                                                         

                                                                                                                                                        in reply to: What’s Happening in Riviera Maya #30442
                                                                                                                                                        Anne
                                                                                                                                                        Keymaster

                                                                                                                                                          Evangeline I was told the coffee shop will open in “the coming months”.

                                                                                                                                                          La Paisana will open in December in the Ribs n More location

                                                                                                                                                          La Paisana

                                                                                                                                                          in reply to: New map – Riviera Maya #30428
                                                                                                                                                          Anne
                                                                                                                                                          Keymaster

                                                                                                                                                            Clarification Building 40 will replace 33 & 34. The Signature suite will be there.

                                                                                                                                                            From Beatriz:

                                                                                                                                                            “Petit Chef Will be a new experience we will have at Grand Palladium. And La Paisana will be instead of Ribs and More.”

                                                                                                                                                             

                                                                                                                                                            in reply to: What’s Happening in Riviera Maya #30427
                                                                                                                                                            Anne
                                                                                                                                                            Keymaster

                                                                                                                                                              Sorry Evangaline I accidentally deleted your post. I will send an email and try to get more details on the opening.

                                                                                                                                                              in reply to: Christmas #30425
                                                                                                                                                              Anne
                                                                                                                                                              Keymaster

                                                                                                                                                                They are providing age appropriate inflatables in the main pool area while the water park is closed

                                                                                                                                                                in reply to: New map – Riviera Maya #30421
                                                                                                                                                                Anne
                                                                                                                                                                Keymaster

                                                                                                                                                                  The Grand opening for Family Select will be in December except for building 40 which will open in May.

                                                                                                                                                                  in reply to: What’s Happening in Riviera Maya #30417
                                                                                                                                                                  Anne
                                                                                                                                                                  Keymaster

                                                                                                                                                                    I do not have a date for the coffee shop. I know the offee shop in CM has pastries, sandwiches and other goodies.

                                                                                                                                                                    in reply to: Poseidon restaurant RM #30404
                                                                                                                                                                    Anne
                                                                                                                                                                    Keymaster

                                                                                                                                                                      Lunch today (11/18)

                                                                                                                                                                      in reply to: Poseidon restaurant RM #30403
                                                                                                                                                                      Anne
                                                                                                                                                                      Keymaster

                                                                                                                                                                        in reply to: Poseidon restaurant RM #30402
                                                                                                                                                                        Anne
                                                                                                                                                                        Keymaster

                                                                                                                                                                          Las Olas opens at 11. The App doesn’t have hours for Poseidon. Probably 11 or noon.

                                                                                                                                                                          in reply to: Poseidon restaurant RM #30399
                                                                                                                                                                          Anne
                                                                                                                                                                          Keymaster

                                                                                                                                                                            No reservations. It’s a beach bar with outdoor seating. No upcharge.

                                                                                                                                                                            in reply to: Grand Opening! Kantenah Family Select #30396
                                                                                                                                                                            Anne
                                                                                                                                                                            Keymaster

                                                                                                                                                                              Guests in 41 to 47 don’t have access to Family Select amenities. They have access to everything at Colonial & White Sand.  Those rooms (41-47) will have been renovated

                                                                                                                                                                              in reply to: Bravo and the Rinconcito Pool at GP Riviera Maya #30390
                                                                                                                                                                              Anne
                                                                                                                                                                              Keymaster

                                                                                                                                                                                Here is a video. I don’t have much info beyond this. I believe the entertainment is professional similar to the Chic dancers.

                                                                                                                                                                                Bravo experience

                                                                                                                                                                                Rinconcito will become part of the Family Select.  You can still use the adult only pools on Colonial called “secret” pool.

                                                                                                                                                                                 

                                                                                                                                                                                • This reply was modified 1 year, 8 months ago by Anne.
                                                                                                                                                                                in reply to: Saturday: Mexican Fiesta #30358
                                                                                                                                                                                Anne
                                                                                                                                                                                Keymaster

                                                                                                                                                                                  Saturday Riviera Maya, Puerto Vallarta

                                                                                                                                                                                  in reply to: Grand Opening! Kantenah Family Select #30270
                                                                                                                                                                                  Anne
                                                                                                                                                                                  Keymaster

                                                                                                                                                                                    On the map building 33 & 34 are now “40” Thank you Beatriz.

                                                                                                                                                                                    in reply to: Sola Eclipse event – Costa Mujeres #30189
                                                                                                                                                                                    Anne
                                                                                                                                                                                    Keymaster

                                                                                                                                                                                      Today 10 am.

                                                                                                                                                                                      in reply to: Christmas #30180
                                                                                                                                                                                      Anne
                                                                                                                                                                                      Keymaster

                                                                                                                                                                                        The water park should open in the first or second week of December. I have passed concerns on to management about younger kids.

                                                                                                                                                                                        • This reply was modified 1 year, 8 months ago by Anne.
                                                                                                                                                                                        in reply to: Hurricane Lidea – Puerto Vallarta #30175
                                                                                                                                                                                        Anne
                                                                                                                                                                                        Keymaster

                                                                                                                                                                                          Hurricane Lidea has dissipated. Heavy rain and rough seas in Western Mexico.  Natl Hurricane Center

                                                                                                                                                                                          in reply to: Christmas #30165
                                                                                                                                                                                          Anne
                                                                                                                                                                                          Keymaster

                                                                                                                                                                                            There is a food allergy program. When you check in tell them about the allergy and they will give you a card to show your servers & the chef. With a peanut allergy I’d ask to speak to the chef as sometimes they cook in peanut oil.

                                                                                                                                                                                            The dress code is casual, ie no wet bathing suits, cover ups & footwear.  The only place that requires long trousers for men with closed toe shoes is Chic Cabaret. (adults only)

                                                                                                                                                                                            in reply to: Christmas #30162
                                                                                                                                                                                            Anne
                                                                                                                                                                                            Keymaster

                                                                                                                                                                                              Regarding the  weather, we had a couple mornings that were quite cool but most of the days were sunny & warm. Some brief rain at night.

                                                                                                                                                                                               

                                                                                                                                                                                              • This reply was modified 1 year, 9 months ago by Anne.
                                                                                                                                                                                              in reply to: Christmas #30161
                                                                                                                                                                                              Anne
                                                                                                                                                                                              Keymaster

                                                                                                                                                                                                Welcome!

                                                                                                                                                                                                You will love this resort. It is especially beautiful at Christmas.

                                                                                                                                                                                                Christmas tree by Holger in Germany

                                                                                                                                                                                                Here is the map. There are 4 family sections. Kantenah Family Select is opening in December. It is a VIP area for families. It is in the yellow section. Yellow buildings 41-47 will not be FS. hey will be part of the Grand Palladium which give you access to everything except Family Select & the adult only TRS.

                                                                                                                                                                                                Map 2023

                                                                                                                                                                                                The Colonial (blue) & White Sand (pink) are also family resorts. Most activities take place at Colonial where the kids club & water park are located. Colonial has garden rooms and Jr suites (8,9,20,21) which would give you extra space & a sleep sofa. WS has all Jr suites & suites (2 rooms)

                                                                                                                                                                                                There is a fabulous Gala dinner on Christmas Eve, Sample: Christmas Eve   

                                                                                                                                                                                                Santa arrives on Christmas Day. It’s always a surprise as to how he’ll come, ie parachute, helicopter, boat, sleigh, horse.  He brings gifts for all the kids.

                                                                                                                                                                                                Be sure and download the App to see all activities & menus. Go to “Start my Stay” and the Grand Palladium Riviera Maya. APP

                                                                                                                                                                                                • This reply was modified 1 year, 8 months ago by Anne.
                                                                                                                                                                                                in reply to: Mexican night in Capricho #30150
                                                                                                                                                                                                Anne
                                                                                                                                                                                                Keymaster

                                                                                                                                                                                                  Sunday. Capricho TRS Yucatan by reservation. Highly recommend.

                                                                                                                                                                                                  in reply to: Breakfast with Raggs #30138
                                                                                                                                                                                                  Anne
                                                                                                                                                                                                  Keymaster

                                                                                                                                                                                                    Wednesdays in Riviera Maya or Jamaica with kids; Saturday Puerto Vallarta, Friday Punta Cana, Costa Mujeres

                                                                                                                                                                                                    in reply to: Colonial pool activities #30080
                                                                                                                                                                                                    Anne
                                                                                                                                                                                                    Keymaster

                                                                                                                                                                                                      The kids water park will be closed for maintenance from October 2 – December. The kids club & baby club will be open. Inflatables will be added to the Colonial pool during this time.

                                                                                                                                                                                                      in reply to: Happy Mexican Independence Day #30064
                                                                                                                                                                                                      Anne
                                                                                                                                                                                                      Keymaster

                                                                                                                                                                                                        Viva Mexico photo album  Viva Mexico!

                                                                                                                                                                                                        in reply to: Happy Mexican Independence Day #30061
                                                                                                                                                                                                        Anne
                                                                                                                                                                                                        Keymaster

                                                                                                                                                                                                          Happy Mexican Independence Da. Check the App for special activities.  APP

                                                                                                                                                                                                          in reply to: Kitchen tour #30038
                                                                                                                                                                                                          Anne
                                                                                                                                                                                                          Keymaster

                                                                                                                                                                                                            Thursday 3 pm. Sign up at activity hut or through your butler. Long pants required.

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